Field Service Technician II
Washington, DC · On-site +1
Your role The Field Service Engineer or Field Service Technician is responsible for post-sale ... problems. • Perform remote installations by video call. • Prepare service trip reports ...
Field Service Technician II
Washington, DC · On-site +1
Your role The Field Service Engineer or Field Service Technician is responsible for post-sale ... problems. • Perform remote installations by video call. • Prepare service trip reports ...
Remote Epicor Developer information
What are the key skills and qualifications needed to thrive as a Remote Epicor Developer, and why are they important?
To thrive as a Remote Epicor Developer, you need strong expertise in ERP systems, particularly Epicor, along with proficiency in C#, SQL, and software development principles, often supported by a degree in computer science or a related field. Experience with Epicor customization tools, SSRS, and certifications like Epicor ERP Specialist are highly valued. Excellent problem-solving, self-motivation, and clear communication skills help developers collaborate effectively in remote environments. These abilities ensure smooth Epicor system integration and customization, driving business efficiency and supporting distributed teams.
How does a Remote Epicor Developer typically collaborate with onsite teams and stakeholders?
As a Remote Epicor Developer, collaboration with onsite teams and stakeholders is primarily managed through digital communication tools such as video conferencing, project management platforms, and instant messaging. Regular stand-up meetings, code reviews, and shared documentation help ensure everyone stays aligned on project goals and progress. Despite working remotely, developers are expected to be proactive in providing updates, clarifying requirements, and addressing issues as they arise. Building strong relationships with business analysts, IT staff, and end users is essential for successful implementation and ongoing support of Epicor ERP solutions.
What is a Remote Epicor Developer?
A Remote Epicor Developer is a software professional who specializes in designing, customizing, and supporting the Epicor ERP (Enterprise Resource Planning) system while working from a remote location. Their responsibilities typically include developing new modules, integrating third-party applications, troubleshooting issues, and optimizing system performance to meet business needs. Remote Epicor Developers use programming languages and tools such as C#, SQL, and Epicor's proprietary scripting environment. They collaborate with business stakeholders and IT teams to deliver solutions that streamline operations and enhance productivity.
What is the difference between Remote Epicor Developer vs Remote SAP Developer?
| Aspect | Remote Epicor Developer | Remote SAP Developer |
|---|---|---|
| Required Credentials | Epicor certifications, programming skills | SAP certifications, programming skills |
| Work Environment | Manufacturing, distribution sectors | Large enterprises, global industries |
| Employer & Industry Usage | Mid-sized to large companies using Epicor ERP | Global corporations using SAP ERP |
| Common Search & Comparison | Often compared for ERP customization roles | Compared for enterprise resource planning expertise |
Remote Epicor Developers focus on customizing and maintaining Epicor ERP systems mainly in manufacturing and distribution industries. In contrast, Remote SAP Developers work with SAP ERP solutions across large, global organizations. While both roles require ERP-related certifications and programming skills, their industry focus and employer types differ, making each suited to specific enterprise needs.
What are popular job titles related to Remote Epicor Developer jobs in Washington? For Remote Epicor Developer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Epicor Developer jobs in Washington look for? The top searched job categories for Remote Epicor Developer jobs in Washington are:
What cities in Washington are hiring for Remote Epicor Developer jobs? Cities in Washington with the most Remote Epicor Developer job openings:
Full-time
Posted 27 days ago
Atlas Copco rating
8.3
Based on 56 frontline employees who took The Breakroom Quiz
87th of 415 rated machine equipment manufacturers
Job description
Your role
The Field Service Engineer or Field Service Technician is responsible for post-sale customer support activities at Montana Instruments, primarily via in-person visits to customer sites for installation, repair, and maintenance, as well as email, video call, and telephone support communications.
To succeed, you will need
2 Essential Duties, Responsibilities, and Expectations
• Troubleshoot, diagnose, and resolve customer problems via (primarily) on-site visits and (secondary) via telephone, video call, and email.
• Track and follow up with customers to ensure issues are resolved.
• Travel to customer sites to perform installations, user training, maintenance, and resolve problems.
• Perform remote installations by video call.
• Prepare service trip reports, document issues, and pass on relevant information to the operations and engineering teams.
• Issue RMAs, work with Sales, Production and Shipping/Receiving to ensure service work is completed in a timely manner and customer systems are returned and invoiced appropriately.
• Identify systemic customer issues and work towards root cause and corrective actions; participate in quality assurance councils.
• Provide detailed feedback to the Headquarters regarding any customer feedback and any quality issues
• Review product manuals for accuracy and assist in the development of product and service manuals.
• Work on New Product Initiatives (NPI) with headquarters staff by providing input on serviceability of new product ideas.
• Actively sell Service capabilities at customer sites by working with Inside Sales and the Regional Sales Account Manager.
• Domestic (primarily) and International travel required 50-75% of the time.
• Routinely track time spent on Service projects, with a goal of 30 hours per week of billable hours.
• Test and troubleshoot various components within systems including mechanical design, wiring harnesses, PCBs, piezoelectric components, compressors, and vacuum pumps.
3 Minimum Qualifications (Experience / Education)
• Bachelor's degree in an engineering discipline, or experience as a technician in a related field.
• 1-3 years' experience in a technical service role, which includes travel to customer sites.
• Experience servicing equipment with electronics, software, mechanical, and firmware components; cryogenics and heat transfer experience is a significant plus.
• Basic electronics wiring and circuitry troubleshooting skills.
• Ability to read electrical schematics.
• Basic understanding of the heat transfer modes (conduction, convection, radiation)
• Able to work with small tools such as tweezers, fine screwdrivers, and small handheld DMM leads.
• Knowledge of Salesforce or equivalent CRM software.
• Knowledge of Epicor or equivalent ERP software.
• Experience with Microsoft Office, Adobe Acrobat, and the ability to learn other standard business applications.
4 Competencies // Knowledge, Skills, and Abilities (KSAs)
• Cross-functional team-building skills.
• Strong client-facing communication skills including punctuality, tact, and work focus.
• Strong, positive interpersonal skills and ability to work as an effective member of a team.
• Skilled at creating and maintaining positive client relationships.
• Skilled at building and managing schedules, timelines, and resource allocation.
• Excellent organizational skills and attention to detail.
• Proven personal task management skills and a high level of self-motivation and initiative.
• Ability to work independently and remotely.
• A creative and disciplined approach to problem-solving
• Excellent written and verbal communication skills.
• Ability to read, write, and edit technical documents.
• Strong skills in engineering concepts and understanding scientific instruments.
• Must have an affinity for regional travel.
• Because this role requires entry to US government facilities, candidates must meet federal facility entry requirements.
In return, we offer
This role is fully remote but must be based in Washington, DC metro area or the San Francisco Bay area due to high concentration of installations in those regions.
Contact information
Talent Acquisition Team: Danielle Ward
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
The Field Service Engineer or Field Service Technician is responsible for post-sale customer support activities at Montana Instruments, primarily via in-person visits to customer sites for installation, repair, and maintenance, as well as email, video call, and telephone support communications.
To succeed, you will need
2 Essential Duties, Responsibilities, and Expectations
• Troubleshoot, diagnose, and resolve customer problems via (primarily) on-site visits and (secondary) via telephone, video call, and email.
• Track and follow up with customers to ensure issues are resolved.
• Travel to customer sites to perform installations, user training, maintenance, and resolve problems.
• Perform remote installations by video call.
• Prepare service trip reports, document issues, and pass on relevant information to the operations and engineering teams.
• Issue RMAs, work with Sales, Production and Shipping/Receiving to ensure service work is completed in a timely manner and customer systems are returned and invoiced appropriately.
• Identify systemic customer issues and work towards root cause and corrective actions; participate in quality assurance councils.
• Provide detailed feedback to the Headquarters regarding any customer feedback and any quality issues
• Review product manuals for accuracy and assist in the development of product and service manuals.
• Work on New Product Initiatives (NPI) with headquarters staff by providing input on serviceability of new product ideas.
• Actively sell Service capabilities at customer sites by working with Inside Sales and the Regional Sales Account Manager.
• Domestic (primarily) and International travel required 50-75% of the time.
• Routinely track time spent on Service projects, with a goal of 30 hours per week of billable hours.
• Test and troubleshoot various components within systems including mechanical design, wiring harnesses, PCBs, piezoelectric components, compressors, and vacuum pumps.
3 Minimum Qualifications (Experience / Education)
• Bachelor's degree in an engineering discipline, or experience as a technician in a related field.
• 1-3 years' experience in a technical service role, which includes travel to customer sites.
• Experience servicing equipment with electronics, software, mechanical, and firmware components; cryogenics and heat transfer experience is a significant plus.
• Basic electronics wiring and circuitry troubleshooting skills.
• Ability to read electrical schematics.
• Basic understanding of the heat transfer modes (conduction, convection, radiation)
• Able to work with small tools such as tweezers, fine screwdrivers, and small handheld DMM leads.
• Knowledge of Salesforce or equivalent CRM software.
• Knowledge of Epicor or equivalent ERP software.
• Experience with Microsoft Office, Adobe Acrobat, and the ability to learn other standard business applications.
4 Competencies // Knowledge, Skills, and Abilities (KSAs)
• Cross-functional team-building skills.
• Strong client-facing communication skills including punctuality, tact, and work focus.
• Strong, positive interpersonal skills and ability to work as an effective member of a team.
• Skilled at creating and maintaining positive client relationships.
• Skilled at building and managing schedules, timelines, and resource allocation.
• Excellent organizational skills and attention to detail.
• Proven personal task management skills and a high level of self-motivation and initiative.
• Ability to work independently and remotely.
• A creative and disciplined approach to problem-solving
• Excellent written and verbal communication skills.
• Ability to read, write, and edit technical documents.
• Strong skills in engineering concepts and understanding scientific instruments.
• Must have an affinity for regional travel.
• Because this role requires entry to US government facilities, candidates must meet federal facility entry requirements.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
This role is fully remote but must be based in Washington, DC metro area or the San Francisco Bay area due to high concentration of installations in those regions.
Contact information
Talent Acquisition Team: Danielle Ward
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
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