... Thu-Fri remote) Department: Client Success Reports To: Director, Client Data Management Role ... EDI * cXML * CSV file integrations * ERP or procure-to-pay (P2P) systems Experience with JIRA or ...
New
... Thu-Fri remote) Department: Client Success Reports To: Director, Client Data Management Role ... EDI * cXML * CSV file integrations * ERP or procure-to-pay (P2P) systems Experience with JIRA or ...
New
Remote Edi Director information
What are some common challenges faced by a Remote EDI Director and how can they be addressed?
A Remote EDI Director often encounters challenges related to coordinating cross-functional teams and ensuring seamless data exchange across different platforms and time zones. Effective communication and robust project management tools are essential to align stakeholders and manage integration timelines. Additionally, maintaining data security and compliance standards can be complex, requiring ongoing training and regular audits. Building strong relationships with both internal IT staff and external partners is key to overcoming these challenges and ensuring successful EDI operations.
What is a Remote EDI Director?
A Remote EDI Director is a senior professional who oversees an organization's Electronic Data Interchange (EDI) operations while working from a remote location. EDI Directors are responsible for managing the strategy, implementation, and maintenance of systems that allow businesses to exchange documents electronically with partners and clients. They lead teams, ensure data security, optimize workflows, and troubleshoot EDI-related issues. The remote aspect means they coordinate these activities virtually, often collaborating with distributed teams and stakeholders.
What are the key skills and qualifications needed to thrive as a Remote EDI Director, and why are they important?
To thrive as a Remote EDI Director, you need extensive experience in electronic data interchange (EDI), strong leadership abilities, and a relevant bachelor's degree, often in IT or business. Familiarity with EDI mapping tools, transaction standards (such as X12 or EDIFACT), integration platforms, and project management systems is crucial, along with certifications like PMP or EDI-specific credentials. Outstanding communication, problem-solving, and organizational skills set top performers apart, especially when leading remote teams and managing multiple stakeholders. These competencies are vital for ensuring seamless data exchange, regulatory compliance, and efficient cross-functional collaboration in a distributed work environment.
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Full-time
Posted 2 days ago
New
Job description
O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.
Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.
Client Success Invoice Integration Professional
Location:Corporate Office - SLC - Hybrid (Mon-Wed in office, Thu-Fri remote)
Department:Client Success
Reports To:Director, Client Data Management
Role Overview
The Lead Invoice Integration Professional serves as a senior member of the Invoice Integration Team in Client Success, supporting electronic invoicing processes and client integrations while providing technical guidance and mentorship to Invoice Specialists.
This role is responsible for configuring, testing, troubleshooting, and supporting electronic invoice integrations while partnering directly with clients to define invoicing requirements and implement effective solutions. The ideal candidate is detail-oriented, technically curious, customer-focused, and enjoys solving complex process and integration challenges.
In addition to managing their own workload, this individual will assist with knowledge sharing, onboarding, workload balancing, and escalation support for other members of the invoicing team.
Qualifications & Experience
Operational Expertise
Experience supporting B2B invoicing operations, finance processes, or electronic invoice integrations.
Strong understanding of invoicing workflows, billing processes, and account reconciliation.
Experience working directly with clients to identify and implement invoicing solutions.
Experience supporting multinational organizations and invoicing processes across multiple currencies.
Strong organizational skills with the ability to manage multiple priorities while maintaining accuracy and attention to detail.
Client-Facing Skills
Ability to communicate technical concepts to both technical and non-technical audiences.
Strong verbal and written communication skills.
Proven ability to build positive relationships with clients and internal stakeholders.
Strong analytical and problem-solving skills with a customer-focused approach.
Technical Experience
Preference will be given to candidates with experience in one or more of the following:
Ariba
Coupa
SAP IDOC
EDI
cXML
CSV file integrations
ERP or procure-to-pay (P2P) systems
Experience with JIRA or similar workflow management tools is also preferred.
Key Responsibilities
Electronic Invoicing & Integrations
Collaborate with clients to define invoicing specifications and recommend best-practice solutions.
Configure and support electronic invoicing solutions based on client requirements.
Support electronic invoice integrations utilizing technologies such as Ariba, Coupa, cXML, EDI, SAP IDOC, and CSV-based file exchanges.
Execute and coordinate integration testing activities with clients, IT teams, and business partners.
Troubleshoot transmission, configuration, and testing issues through root cause analysis and issue resolution.
Document technical requirements, integration specifications, and process workflows.
Audit invoice configurations and monitor invoice transmission activity to ensure successful processing.
Team Support & Mentorship
Serve as a senior resource for Invoice Specialists by providing technical guidance, training, and coaching.
Assist with onboarding new team members and maintaining process documentation.
Help balance workloads and support prioritization of team activities.
Provide escalation support for complex integration and invoicing issues.
Share best practices and contribute to the development of team standards and procedures.
Client Success Support
Partner with Client Success, Sales, Finance, and IT teams to support client invoicing requirements.
Support implementation projects involving electronic invoicing setup, testing, and deployment.
Assist in resolving client invoicing concerns and transmission issues in a timely manner.
Participate in client meetings to gather requirements, review testing results, and discuss integration solutions.
Continuous Improvement
Reconcile monthly invoice transmission activity and resolve processing exceptions.
Identify opportunities to improve efficiency, reduce manual effort, and enhance invoice accuracy.
Maintain process documentation, job aids, and training materials.
Support team initiatives focused on process standardization and operational improvement.
Assist in evaluating new invoicing technologies, integration methods, and workflow enhancements.
Success Characteristics
Detail-oriented and highly organized.
Strong technical aptitude with a willingness to learn new technologies.
Dependable and self-motivated.
Collaborative team player who enjoys helping others succeed.
Process-focused with a continuous improvement mindset.
Excellent problem-solving and troubleshooting abilities.
Consistently delivers accurate, high-quality work.
Experience & Education
3+ years of experience supporting invoicing operations, client-facing business processes, integrations, finance operations, technical implementations, or related functions.
Experience working directly with clients to gather requirements, define solutions, and support implementation activities.
Experience troubleshooting complex operational, technical, or integration-related issues and driving resolution through collaboration with internal and external stakeholders.
Experience supporting electronic invoicing platforms, ERP systems, procure-to-pay (P2P) processes, data exchanges, or system integrations preferred.
Experience mentoring, training, onboarding, or providing technical guidance to peers or team members preferred.
Experience working in multinational business environments, including support for multiple currencies, countries, or regional requirements preferred.
Experience with technologies such as Ariba, Coupa, SAP IDOC, EDI, cXML, CSV-based integrations, ERP systems, or related enterprise platforms preferred.
Bachelor's degree in Business, Finance, Information Systems, Supply Chain, Technology, or a related field, or an equivalent combination of education and professional experience.