This is a full time, limited tenure, remote position funded for 2 years. Mayo Clinic will not ... Experience supporting or modernizing legacy Windows desktop applications, including WinForms and/or ...
This is a full time, limited tenure, remote position funded for 2 years. Mayo Clinic will not ... Experience supporting or modernizing legacy Windows desktop applications, including WinForms and/or ...
Remote Desktop Support information
See Rochester, MN salary details
$9.86 - $13.01
4% of jobs
$13.01 - $16.17
1% of jobs
$16.17 - $19.33
12% of jobs
$20.41 is the 25th percentile. Wages below this are outliers.
$19.33 - $22.49
23% of jobs
The median wage is $23.98 / hr.
$22.49 - $25.64
20% of jobs
$25.64 - $28.80
14% of jobs
$29 is the 75th percentile. Wages above this are outliers.
$28.80 - $31.96
9% of jobs
$31.96 - $35.12
5% of jobs
$35.12 - $38.27
5% of jobs
$38.27 - $41.43
4% of jobs
$41.43 - $44.59
2% of jobs
$9
$26
$44
How much do remote desktop support jobs pay per hour?
As of Jul 5, 2026, the average hourly pay for remote desktop support in Rochester, MN is $26.36, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.05 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?
To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.
What are remote desktop support jobs?
Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.
What is the difference between Remote Desktop Support vs Help Desk Technician?
| Aspect | Remote Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Remote or on-site, focused on remote troubleshooting | Help desk, on-site or remote, general user support |
| Industry Usage | IT support, technical troubleshooting | IT support, customer service |
| Common Search Intent | Remote troubleshooting, remote support jobs | Help desk roles, customer support jobs |
Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.
What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?
Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Rochester, MN? The most popular types of Desktop Support jobs in Rochester, MN are:
What are popular job titles related to Remote Desktop Support jobs in Rochester, MN? For Remote Desktop Support jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Rochester, MN look for? The top searched job categories for Remote Desktop Support jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Remote Desktop Support jobs? Cities near Rochester, MN with the most Remote Desktop Support job openings:
Full-time
Medical, Dental, Vision, Retirement
Posted 12 days ago
Mayo Clinic rating
7.9
Based on 687 frontline employees who took The Breakroom Quiz
104th of 877 rated healthcare providers
Job description
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Responsibilities
Mayo Clinic's Genomics and Emerging Systems Unit is seeking a Software Engineer to design, develop, and maintain .NET-based applications and services that support genomics and clinical workflows. These systems run in on-premises and cloud environments, including Microsoft Azure and Google Cloud Platform (GCP), and integrate with other enterprise systems through secure APIs and web services. The Software Engineer will build and optimize services that handle complex laboratory workflows, clinical datasets, and high-volume genomic data processing. This includes ensuring services meet performance, reliability, data integrity, and quality requirements as data volumes grow.
The role collaborates closely with cross-functional teams to translate business, clinical, and technical requirements into maintainable software solutions that meet federal regulatory guidelines. Software Engineer responsibilities include designing and implementing services aligned to enterprise architecture, including cloud-ready APIs, data integration pipelines, and secure interoperability layers for systems that primarily support genomic data and laboratory workflows.
The engineer participates in Agile and DevOps practices using tools such as GitHub, Azure DevOps, Azure Pipelines, and CI/CD frameworks. Work may include deployment automation and configuration management for both on-premises and cloud-hosted applications. Development efforts leverage modern .NET technologies, cloud-native patterns, API-first design, and secure coding practices. Responsibilities also include maintaining comprehensive technical documentation, contributing to code reviews, and participating in advanced troubleshooting through log analysis, root cause evaluation, and data/system investigation.
This position requires effective communication with peers, leaders, and clinical partners across the organization. The engineer will develop working knowledge of laboratory genomics workflows, organizational processes, and customer needs while performing technical assignments with moderate guidance and increasing autonomy.
This is a full time, limited tenure, remote position funded for 2 years. Mayo Clinic will not sponsor or transfer visas for this position including F-1 OPT STEM.
Qualifications
Bachelor's degree in Computer Science/Engineering or related field; Or an Associates' degree in Computer Science/Engineering or related field with an additional 2 years of experience as described below.
- Have working knowledge and experience of Software Engineering with a minimum of internships and a minimum of 1 yr. of experience, or 2yrs of experience coding applications or services in a high-level language (C, C++, Golang, Java, C# etc.).
- Demonstrated problem solving and time management skills.
- Possesses strong technical aptitude for designing and implementing software solutions.
- Experience with modern application development frameworks
- Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Deep hands-on technical expertise, excellent verbal and written communication skills.
- Experience with Agile software development techniques.
Preferred qualifications:
- Experience developing applications in hybrid environments, including on-premises systems, Microsoft Azure, and Google Cloud Platform (GCP).
- Proficiency with C# .NET and Angular for developing modern application components, APIs, and web-based user experiences.
- Experience supporting or modernizing legacy Windows desktop applications, including WinForms and/or WPF applications that predate modern cloud-native tooling. Have working knowledge and experience of Software Engineering with a minimum of internships and a minimum of 1 yr. of experience, or 2yrs of experience coding applications or services in a high-level language (C, C++, Golang, Java, C# etc.).
- Familiarity with RESTful APIs, microservices, web services, DevOps pipelines, and CI/CD using Azure DevOps, GitHub Actions, Azure Pipelines, or similar tooling.
- Experience with relational or NoSQL databases, analytics platforms, big-data processing, and/or enterprise data pipelines.
- Familiarity with AI coding tools and/or specification-driven development.
-
Experience supporting or developing solutions in healthcare, clinical, Bioinformatics or genomics-focused applications is highly desirable.
This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
This position is Limited Tenure. Limited Tenure (LT) means that if you are offered the position and accept it:
You will be categorized as a regular employee during this tenure, but employment will be terminated at the established end date.
You commit to stay in this position until the end of the tenure (approximately x months from date of hire) before you become eligible to transfer to a new position.
After the completion of the limited tenure assignment, it is your responsibility to secure another role within Mayo through the job vacancy process or employment will be ended upon the completion of the limited tenure assignment.
Exemption Status
Exempt
Compensation Detail
$102,336.00 - $143,270.40 / year
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday - Friday; 8:00am-5:00pm, CST This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.
Weekend Schedule
N/A
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Jackie MckayQualifications:
Bachelor's degree in Computer Science/Engineering or related field; Or an Associates' degree in Computer Science/Engineering or related field with an additional 2 years of experience as described below.
- Have working knowledge and experience of Software Engineering with a minimum of internships and a minimum of 1 yr. of experience, or 2yrs of experience coding applications or services in a high-level language (C, C++, Golang, Java, C# etc.).
- Demonstrated problem solving and time management skills.
- Possesses strong technical aptitude for designing and implementing software solutions.
- Experience with modern application development frameworks
- Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Deep hands-on technical expertise, excellent verbal and written communication skills.
- Experience with Agile software development techniques.
Preferred qualifications:
- Experience developing applications in hybrid environments, including on-premises systems, Microsoft Azure, and Google Cloud Platform (GCP).
- Proficiency with C# .NET and Angular for developing modern application components, APIs, and web-based user experiences.
- Experience supporting or modernizing legacy Windows desktop applications, including WinForms and/or WPF applications that predate modern cloud-native tooling. Have working knowledge and experience of Software Engineering with a minimum of internships and a minimum of 1 yr. of experience, or 2yrs of experience coding applications or services in a high-level language (C, C++, Golang, Java, C# etc.).
- Familiarity with RESTful APIs, microservices, web services, DevOps pipelines, and CI/CD using Azure DevOps, GitHub Actions, Azure Pipelines, or similar tooling.
- Experience with relational or NoSQL databases, analytics platforms, big-data processing, and/or enterprise data pipelines.
- Familiarity with AI coding tools and/or specification-driven development.
-
Experience supporting or developing solutions in healthcare, clinical, Bioinformatics or genomics-focused applications is highly desirable.
This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
This position is Limited Tenure. Limited Tenure (LT) means that if you are offered the position and accept it:
You will be categorized as a regular employee during this tenure, but employment will be terminated at the established end date.
You commit to stay in this position until the end of the tenure (approximately x months from date of hire) before you become eligible to transfer to a new position.
After the completion of the limited tenure assignment, it is your responsibility to secure another role within Mayo through the job vacancy process or employment will be ended upon the completion of the limited tenure assignment.
What Mayo Clinic employees say
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About Mayo Clinic
Sourced by ZipRecruiter
Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.
Industry
Hospitals
Company size
10,000+ Employees
Headquarters location
Rochester, MN, US
Year founded
1919