You want a cushy ops job with predictable routines How to Apply: If you're an elite operator who ... This is a remote job opportunity.
You want a cushy ops job with predictable routines How to Apply: If you're an elite operator who ... This is a remote job opportunity.
This is not a cushy middle management job, this is a builder role for someone who takes pride in ... This is a remote job opportunity.
This is not a cushy middle management job, this is a builder role for someone who takes pride in ... This is a remote job opportunity.
Remote Cushy information
What is the easiest remote job to get?
How to make $1000 a week remotely?
What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative, and why are they important?
What is the difference between Remote Cushy vs Remote Customer Service Representative?
| Aspect | Remote Cushy | Remote Customer Service Representative |
|---|---|---|
| Required Credentials | Minimal, often just basic computer skills | High school diploma; sometimes additional customer service training |
| Work Environment | Relaxed, flexible, often home-based | Home office setup, customer interaction via phone or chat |
| Employer & Industry Usage | Various industries, casual roles | Customer service across retail, tech, finance sectors |
| Search & Comparison Intent | Looking for easy, flexible remote jobs | Seeking customer service roles with remote options |
Remote Cushy positions are typically more relaxed, requiring minimal credentials and offering flexible work environments. Remote Customer Service Representatives focus on customer interaction, often needing specific training but still working remotely. Both roles are popular in remote job searches, but they differ mainly in job complexity and required skills.
What are remote cushy jobs?
What are some common challenges faced by professionals working in remote customer support roles, and how can they be addressed?
How to make 10,000 a month without a degree?
How can I make 2000 a month working from home?

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Posted 3 days ago
Job description
At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. Since launching in 2024, our supplement brand has become one of the fastest-growing in the world, operating across Amazon, Shopify, and TikTok Shop. We've grown from 0 to 60+ team members in less than 18 months and serve thousands of customers every day. We're now building a world-class customer service team to match that growth.
Your Mission: Take full ownership of our customer service function, leading a 40+ person global team to deliver world-class support at scale. You'll be responsible for turning around underperformance, raising standards, building systems, and coaching leaders. This is a high-autonomy, high-impact role reporting directly to the founders.
Responsibilities:
- Lead and manage a global CS team of ~40 agents and 5 Team Leads
- Rebuild and enforce SOPs, QA systems, and performance management frameworks
- Audit ticket quality, speed, and resolution daily, identifying and fixing systemic issues
- Hire, promote, and fire agents and team leads to build a high-output culture
- Own CS KPIs and proactively drive improvement through training, systems, and feedback loops
- Ensure consistent quality across all time zones, shifts, and platforms (Shopify, Amazon, TikTok Shop)
- Collaborate with tech, product, and ops to reduce support load through better processes
- Report directly to the founders with clear updates, risks, and priorities
Our Tech Stack:
- Richpanel (CRM)
- Shopify
- Recharge and Checkout Champ (subscriptions)
- Stripe (payments)
- Slack, WhatsApp (team communication)
KPIs You Will Own:
- Trustpilot Score: 4.5+
- CSAT Score: 4.0+
- First Response Time: Under 8 hours
- Oldest Ticket Age: Under 1 day
- Agent Productivity: 80+ tickets/day
- Refund and Chargeback Rate: Within targets
What We Are Looking For:
- 5+ years managing large CS teams (30+ agents) in high-growth DTC or subscription businesses
- Experience working with both internal teams and BPOs; has rebuilt teams from scratch
- Strong coaching instincts and the ability to directly mentor team leads and agents
- Data-driven operator who can spot performance gaps and drive immediate improvements
- Hands-on leader who's comfortable jumping into ticket reviews when needed
- Clear, direct communicator who thrives under pressure and holds others accountable
- Culture fit: ownership mindset, proactive, performance-driven, detail-obsessed
Why Join MNY Ventures:
- Direct access to founders with full ownership over your department
- No bureaucracy. Just speed, execution, and results
- Career-defining opportunity to build a CS org at a company scaling fast
- Work with a global team solving real problems every day
- Performance-based advancement and recognition
This Role is Not for You If:
- You rely on step-by-step direction and avoid strategic decisions
- You're uncomfortable enforcing accountability or addressing underperformance
- You avoid direct communication or sugarcoat problems
- You prefer stability over speed and iteration
- You want a cushy ops job with predictable routines
How to Apply: If you're an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team.
To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity.