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Remote Cs Jobs in Rochester, NY (NOW HIRING)

Principal Analyst, MRO

Rochester, NY · On-site +1

$137K - $254K/yr

Rockwall, TX; Remote; or Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days ... In this role, the analyst will have expertise in the SAP PM, CS, and IM modules. Responsibilities ...

Principal Analyst, MRO

Rochester, NY · On-site +1

$137K - $254K/yr

Rockwall, TX; Remote; or Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days ... In this role, the analyst will have expertise in the SAP PM, CS, and IM modules. Responsibilities ...

Remote Cs information

See Rochester, NY salary details

$82.4K

$125.3K

$168.7K

How much do remote cs jobs pay per year?

As of Jul 27, 2026, the average yearly pay for remote cs in Rochester, NY is $125,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,500.00 and $141,600.00 per year, depending on experience, location, and employer.

What are remote customer service jobs?

Remote customer service jobs are positions where employees provide support and assistance to customers from a location outside of a traditional office, typically from home. These roles involve communicating with customers via phone, email, chat, or social media to resolve issues, answer questions, and ensure customer satisfaction. Remote customer service representatives use various tools and software to access company information and assist clients efficiently. This type of job offers flexibility and can be found across many industries, including retail, technology, and finance.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative, and why are they important?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, helpdesk ticketing systems, and online communication platforms is typically required. Outstanding candidates excel in empathy, patience, and self-motivation to manage remote work independently. These skills ensure effective customer support, satisfaction, and efficient resolution of issues in a remote environment.

What is the difference between Remote Cs vs Remote Customer Support Representatives?

AspectRemote CsRemote Customer Support Representatives
Required CredentialsCustomer service certifications, technical knowledgeBasic customer service skills, communication skills
Work EnvironmentHome office, flexible hours, tech-focusedHome office, shift-based, client-facing
Employer & Industry UsageTech companies, SaaS, e-commerceRetail, telecom, service industries
Search & Comparison IntentTechnical support, troubleshootingGeneral customer inquiries, order issues

Remote Cs roles typically involve technical support and troubleshooting, requiring specific certifications and technical skills. Remote Customer Support Representatives focus on general customer service, often with less technical training. Both work remotely but serve different industry needs and customer interactions.

How do Remote Customer Service representatives effectively stay connected with their team and maintain productivity?

Remote Customer Service representatives typically use a combination of communication tools such as instant messaging platforms, video calls, and project management software to stay connected with their teams. Regular virtual meetings and daily check-ins help ensure everyone is aligned on goals and updates. To maintain productivity, clear performance metrics and self-management skills are essential, along with a supportive remote work culture that encourages collaboration. Many companies provide online training and resources to help remote agents succeed and feel engaged.
What are popular job titles related to Remote Cs jobs in Rochester, NY? For Remote Cs jobs in Rochester, NY, the most frequently searched job titles are:
What cities near Rochester, NY are hiring for Remote Cs jobs? Cities near Rochester, NY with the most Remote Cs job openings:
Infographic showing various Remote Cs job openings in Rochester, NY as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $125,338 per year, or $60.3 per hour.

Principal Analyst, MRO

L3HHCM20

Rochester, NY • On-site, Remote

$137K - $254K/yr

Other

Medical, Retirement, PTO

Posted 12 days ago


Job description

Job Title: Principal Analyst, MRO

Job Code: 37820

Job Location: Melbourne, FL; Salt Lake City, UT; Rockwall, TX; Remote; or Rochester, NY

Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off

Job Description:

The Sr. Analyst will be specialized in facilitating the design, development, deployment, and operational support of SAP MRO activities. In this role, the analyst will have expertise in the SAP PM, CS, and IM modules.  Responsibilities include: collaborating with cross-functional teams, designing and delivering innovative solutions to align with L3Harris business objectives, ensuring system stability and performance for production systems, and contributing to continuous improvement initiatives.

Essential Functions:

  • Collaborate with business stakeholders and managed service support personnel to design, configure, and test the SAP MRO functionality, providing expert guidance on best practices.
  • Facilitate collection and documentation of business requirements for SAP MRO functionality, ensuring alignment with business objectives.
  • Support the implementation and ongoing support of MRO functionality for large SAP implementation projects, including system upgrades, enhancements, and new module rollouts.
  • Develop and maintain detailed documentation, including functional specifications and process flows.
  • Develop RICEF (Reports, Interfaces, Conversion, Enhancement and Forms) specifications to complete development identified as part of L3Harris business requirements.          
  • Assist with prioritization of issue resolution and enhancements, provide guidance to assist with troubleshooting complex issues.
  • Build strong internal & external customer relationships by aligning system solutions to our changing business requirements.
  • Stay current with new technologies especially within SAP systems to align technologies with the L3Harris business direction.

Qualifications:

  • Bachelor's Degree and minimum 12 years of prior relevant experience. Graduate Degree and a minimum of 10 years of prior related experience. In lieu of a degree, minimum of 16 years of prior related experience.
  • Minimum of 9 years of experience working with SAP MRO, with a proven track record of successful system implementations and support.

Preferred Additional Skills:

  • Strong knowledge of SAP MRO modules (PM, CS & IM) and familiarity with integration points with other SAP modules.
  • Excellent problem-solving skills and the ability to analyze complex business requirements and translate them into effective ERP solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • Strong presentation skills with the ability to present complex topics to technical and non-technical audiences.
  • Experience with the development of technical solutions to complex problems and driving implementation.
  • Expertise in SAP S/4 HANA/ECC functionality and Configuration.
  • Strong technical background in business operations - tools and processes.
  • Experience working within ERP applications, with emphasis on MRO functionality
  • Exposure to project management methodologies, including waterfall and Agile.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $137,000-$254,000. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $119,000-$221,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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