Title: Global Process Owner
Location: Remote Nationally
Duration: 6 Months
Project Overview
Global Process Owners (GPOs) are responsible for the end-to-end ownership, design and continuous reengineering of key financial processes across the organization. Our role is highly cross-functional, requiring collaboration with various teams to ensure processes are effective, efficient, controlled & compliant and aligned with global best practices. GPOs are the subject matter experts for their sub-function and its processes. They work with client mates Change Managers and BPO agents globally to ensure operational excellence from A to Z. GPOs use tooling and people to achieve efficiency and efficacy goals, monitoring new technologies and utilising peer company benchmarking to stay amongst the best in class. Client's Finance is transitioning toward an AI-native operating model, leveraging AI agents, agentic workflows and advanced analytics alongside human expertise to deliver financial operations at scale.
We are seeking an experienced contingent worker to cover the Credit Global Process Owner role during a period of maternity leave. This individual will step into an established function and be responsible for maintaining operational continuity, ensuring process performance and supporting in-flight initiatives across the domain. Client manages the financial lifecycle for thousands of Monthly Invoicing advertisers across. The Credit GPO ensures the processes and controls for Client's credit exposure is appropriate, risk is minimized, and revenue growth is supported. This role requires someone who can hit the ground running, bringing strong financial credit expertise and an understanding of how AI workforce solutions are reshaping finance operations. This is an operational leadership role - the focus is on maintaining the excellence of existing processes, managing day-to-day process ownership, supporting ongoing AI and automation initiatives, and ensuring seamless continuity for stakeholders and BPO partners throughout the cover period.
Overall Responsibilities
- Process Ownership & Operational Continuity Assume day-to-day ownership of the end-to-end Credit process globally, including onboarding, credit application review & credit limit management.
- Maintain and operate existing credit processes to ensure they remain effective, efficient, controlled, compliant and aligned with global best practices
- Oversee the credit lifecycle including new credit applications through the Credit@ queue, account credit requests for credit line increases, and account maintenance through Case Management and dispute objects
- Ensure credit processes continue to support Client's revenue growth while maintaining appropriate risk controls across all global regions (AMER, EMEA, APAC)
- AI Workforce Solutions & Automation (Support & Execution)
- Support and progress in-flight AI workforce solution initiatives within Credit & Collections, working within the established roadmap and priorities
- Collaborate with Engineering, Product and the Revenue AI team to support the deployment of AI-native solutions in credit operations
- Maintain and refine existing AI agent skills and domain procedures, ensuring they remain accurate and effective - following the skills-based architecture where domain experts author governed procedures that AI agents execute with built-in controls
- Monitor AI agent performance and escalate issues, ensuring that compliance controls (SOX dual-review, AML screening, contact validation) remain embedded in all automated workflows
- Identify and flag opportunities for further AI automation to the returning GPO and leadership for future prioritization
- Risk Management & Financial Controls
- Ensure Client's credit exposure is appropriate and risk is minimized across the global advertiser portfolio
- Operate within established credit risk frameworks, including credit scoring models, credit limit methodologies and portfolio risk monitoring
- Partner with the Global Risk Team to ensure ongoing alignment with enterprise risk appetite
- Maintain robust internal controls and ensure adherence to audit requirements, SOX compliance and regulatory standards
- Stakeholder Management & BPO Partner Oversight
- Serve as the primary point of contact for Credit process queries during the cover period
- Collaborate with Revenue Operations, Sales, Finance Business Partners, Legal and
- Compliance teams to ensure credit processes support business objectives
- Manage day-to-day relationships with BPO partners (Accenture and others) executing credit and collections activities in Costa Rica, Kuala Lumpur and other global locations
- Provide oversight on Process Excellence reporting and investigate performance changes.
Mandatory Skills
- 6+ years of experience in financial credit, credit risk management, collections or revenue operations
- Solid understanding of end-to-end credit management processes including credit assessment, credit limit setting, portfolio management, collections and dispute resolution
- Familiarity with AI, automation or intelligent workflow solutions in a finance or operations context - the ability to work alongside AI-driven processes and support their ongoing operation
- Strong knowledge of financial controls, SOX compliance, audit requirements and risk management frameworks
- Proven ability to work cross-functionally with Engineering, Product, Operations and Finance teams
- Experience managing or partnering with BPO / outsourced operations
- Strong analytical skills with the ability to use data to drive decisions and measure process performance
- Excellent communication and stakeholder management skills, with the ability to step into an established role and build relationships quickly
- Bachelor's degree in Finance, Accounting, Business, Economics or a related field
Nice to Have Skills
- Experience in advertising, technology or high-growth environments with complex, high-volume credit operations
- Exposure to AI agent or agentic workflow solutions in financial operations - particularly in credit decisioning, risk scoring or collections
- Experience with credit scoring models, financial risk analytics or predictive modelling
- Knowledge of global billing, invoicing and accounts receivable processes across multiple regions and currencies
- Experience with process mining, RPA (Robotic Process Automation) or intelligent automation platforms Professional certifications in credit management (e.g., CICM, FCI) or risk management (e.g., FRM, PRM)
- Prior experience in interim, cover or contingent worker roles - demonstrating the ability to onboard quickly and deliver from day one
- Experience working in a Shared Services / Global Business Services operating model
Compensation:
The estimated pay range for this position is USD $70.00/Hr - USD $80.00/Hr.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
