SummaryThis position is located in the Audiology Section of the Medicine Service Service Line at the Tomah VA Medical Center in Tomah, WI. The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology service. The health technician supports the function of the clinical programs in Audiology.
Salary Pay RangeGS-04 $36,409-$47,334
GS-05 $40,736-$52,957
GS-06 $45,409-$59,031
Learn more about this agencyDutiesHelp
Direct patient care duties may include, but not limited to, the following:- Greeting and escorting patients.
- Patient instruction and counseling on hearing loss or hearing aids either on an individual basis or in a group setting.
- Non-diagnostic otoscopy.
- Hearing aid troubleshooting and repair.
- Providing basic hearing aid information for patients and caregivers.
- Performing listening checks on hearing aids.
- Pairing hearing aids and accessories via Bluetooth technology.
- Programming previously stored settings into hearing aids.
- Activating remote controls.
Administrative duties may include, but not limited to the following: - Managing office supplies.
- Tracking loaner stock hearing aid inventory.
- Electronic ordering, verifying orders upon arrival to ensure components are present and working correctly.
- Scheduling appointments.
- Packaging and mailing hearing aids and accessories.
- Processing ROES transactions (e.g. certifying and issuing hearing aids, entering orders and repairs).
- Responding to routine inquiries from patients, including determining nature of hearing aid inquiry and responding to administrative questions.
- Assisting patients, visitors, and others requesting information.
- Management of infection control, patient safety, and clinical supplies for the audiology clinic.
- Maintenance of clean, disinfected instrumentation, equipment, and work surfaces in the audiology clinic, reprocessing reusable medical equipment based on facility policy according to Medical Center infection control procedures and reusable medical equipment policies.
Work Schedule: Monday-Friday; 8:00am to 4:30pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Telework: Ad-hoc
Virtual: This is not a virtual position.
Functional Statement #: GS-04 01425F; GS-05 01427F; GS-06 01428F
Permanent Change of Station (PCS): Not Authorized
RequirementsHelp
Conditions of employment- You must be a U.S. Citizen to apply for this job.
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Must pass pre-employment physical evaluation.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Complete all application requirements detailed in the "Required Documents" section of this announcement.
As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
QualificationsBasic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- English Language Proficiency: HTA, HTSLP or HTASLP candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403 (f).
- Experience and Education:
- Experience. Six months of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled. OR
- Education. Successful completion of two academic years above high school leading to an associate degree or a bachelor's degree with at least 12 semester hours in courses related to the position. OR
- Experience/Education Combination. Equivalent combinations of experience and education are qualifying. An example of a combination of experience/education is three months of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled and one year above high school with a minimum of 6 semester hours related to the health care industry.
Grade Determinations:
HTA, GS-04(1)
Experience: None beyond the basic requirements.
HTA, GS-05(1)
Experience: One year of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled.
OR(2)
Education: Successful completion of four academic years above high school leading to a bachelor's degree with at least 24 semester hours in courses related to the position or a bachelor's degree in a major field of study appropriate to the functions of the occupation.
(3)
Demonstrated Knowledge, Skills, Abilities: In addition to meeting the experience or educational requirements for this grade level, the candidate must fully demonstrate the following KSAs:
(a) Knowledge of anatomy of the head and neck.
(b) Ability to communicate clearly orally and in writing.
(c) Knowledge of basic hearing assistive technologies.
(d) Knowledge of basic infection control procedures and guidelines.
(e) Ability to maintain stock and supply level inventories.
(f) Skill in using basic computer software such as email, spreadsheet and word processing.
HTA, GS-06(1)
Experience: Completion of one year of progressive experience and/or experience equivalent to the next lower grade level directly related to the position being filled.
(2)
Demonstrated Knowledge, Skills and Abilities: In addition to the experience above, the candidate must demonstrate the following KSAs:
(a) Knowledge of normal and abnormal ear anatomy.
(b) Knowledge of hearing physiology and function to educate patients and families.
(c) Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software.
(d) Ability to solve problems or make decisions regarding hearing aid, hearing assistive technology and patient care, consistent with the documented and co-signed plan of care under the supervision of an audiologist.
(e) Ability to prepare patients for testing procedures.
(f) Ability to document and code patient procedures.
Preferred Experience: Experience using smartphones and Bluetooth-enabled devices for pairing, troubleshooting, or app-based support. Experience learning and using multiple computer software systems for scheduling, documentation, or device programming in a healthcare or customer service setting. Ability to handle and troubleshoot small electronic devices or components with fine motor skills and strong attention to detail.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-04 to GS-06.
Physical Requirements: See VA Directive and Handbook 5019.
EducationNote: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional informationReceiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
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