Act as the liaison between on-site operations and the remote IT support team in India ... Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.
Act as the liaison between on-site operations and the remote IT support team in India ... Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.
Senior Technician, Managed Services
Denver, CO · On-site +1
$22 - $26/hr
Experience with a ticketing system, such as ConnectWise Manage * Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is preferred ...
Senior Technician, Managed Services
Denver, CO · On-site +1
$22 - $26/hr
Experience with a ticketing system, such as ConnectWise Manage * Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is preferred ...
This is a remote position; however, team members should be willing and able to travel if the need ... Maintain accurate ticket records using service management software (e.g., ConnectWise Manage)
New
This is a remote position; however, team members should be willing and able to travel if the need ... Maintain accurate ticket records using service management software (e.g., ConnectWise Manage)
New
Remote Connectwise information
What are the key skills and qualifications needed to thrive as a Remote ConnectWise Specialist, and why are they important?
To thrive as a Remote ConnectWise Specialist, you need a solid understanding of IT service management, experience with ConnectWise software, and often a background in computer science or related fields. Familiarity with ConnectWise Manage, Automate, and Control platforms, as well as relevant certifications like ConnectWise certifications or CompTIA A+, is typically required. Strong problem-solving, communication, and customer service skills help specialists efficiently resolve client issues and work collaboratively with remote teams. These abilities are crucial for delivering high-quality IT support, maintaining system integrity, and ensuring client satisfaction in a remote environment.
How does a Remote ConnectWise professional typically collaborate with IT teams and clients?
As a Remote ConnectWise professional, you'll regularly interact with internal IT teams and external clients to manage service tickets, coordinate project tasks, and resolve technical issues. Collaboration often involves using ConnectWise's integrated communication tools, remote access features, and documentation systems to ensure everyone stays updated and aligned. You'll participate in virtual meetings, provide remote support, and frequently share progress reports or troubleshooting steps. Strong communication skills and proactive follow-ups are key to building trust and ensuring smooth workflows in a remote setting.
What is a Remote ConnectWise technician?
A Remote ConnectWise technician is an IT professional who uses ConnectWise, a popular remote monitoring and management (RMM) software, to provide technical support and manage client systems from a remote location. They help businesses monitor their IT infrastructure, troubleshoot issues, and perform maintenance tasks without needing to be physically present. This role is essential for managed service providers (MSPs) and companies that rely on remote IT support to ensure their networks and devices run smoothly.
What is the difference between Remote Connectwise vs Remote Autotask Technician?
| Aspect | Remote Connectwise | Remote Autotask Technician |
|---|---|---|
| Certifications | ConnectWise certifications, ITIL | Autotask certifications, CompTIA A+ |
| Work Environment | Remote support for MSPs, IT service providers | Remote troubleshooting for MSPs, IT firms |
| Industry Usage | Widely used in managed service providers | Common in IT service management companies |
Remote Connectwise and Remote Autotask Technicians both support IT service providers remotely, often requiring similar certifications and working in comparable environments. The main difference lies in the specific platform expertise: Connectwise focuses on ConnectWise Manage, while Autotask technicians specialize in Autotask PSA. Both roles are essential in MSP operations, with overlapping skills but platform-specific knowledge.
What are the most commonly searched types of Connectwise jobs in Colorado? The most popular types of Connectwise jobs in Colorado are:
What are popular job titles related to Remote Connectwise jobs in Colorado? For Remote Connectwise jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Connectwise jobs in Colorado look for? The top searched job categories for Remote Connectwise jobs in Colorado are:
$52K/yr
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Colorado Springs. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz' portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.
For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs. Take the next step in your IT career, and apply today!
Key responsibilities for this position include the following:
Technical support and problem resolution
- Take the lead in resolving technical issues that require on-site support.
- Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.
- Conduct thorough troubleshooting to identify the root cause of problems.
- Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.
- Act as the liaison between on-site operations and the remote IT support team in India.
- Communicate technical issues and requirements to the remote team accurately and clearly.
- Provide detailed information and documentation to facilitate remote troubleshooting and support.
- Works closely with the remote service desk team to resolve technical issues.
- Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.
Customer support and service
- Communicates updates, challenges, and tasks to the client in a clear and timely manner.
- Listens actively to client concerns and addresses them appropriately.
- Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.
- Assists clients in aligning technology solutions with their specific goals and requirements.
- Ensures client satisfaction by following up on issue resolution and providing necessary support.
- Takes personal interest in the quality of work and meeting customer needs.
- Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
- Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.'
Time Entry and Ticket Management
- Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.
- Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.
- Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.
- Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.
Requirements
Knowledge of:
- Windows Systems
- Mac Systems
- Active Directory
- Networking equipment and concepts
- Hardware repairs and installations
Skills
- Excellent customer service skills
- Excellent hands-on technical support skills
- Excellent verbal and written communication skills
Abilities
- Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.
- Ability to adapt to changing situations, be flexible in approach, and effectively multitask.
- Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.
- Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.
Education: The successful candidate should have a Bachelor's Degree in a Technology related field or equivalent certifications.
Experience: The successful candidate should have at least 1-2 years' experience in Tier 1 and 2 technical support.
Benefits
What Our Ideal Candidate Will Receive:
- A company focused on maintaining a great company culture
- An opportunity to make a difference in the company and to be rewarded for doing so
- A company that is always looking to improve while adhering to our core principles.
- An opportunity for career growth within the organization
- Competitive compensation package with variable pay potential and benefits
- Starting salary of $52,000 based on experience
About Inspiroz
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Chadds Ford, PA, US
Year founded
2000