Summary
This position is located at Office of the Chief Information Officer Client Experience Center - CEC.
This is not a remote position. You will be required to be in your duty station office per CEC telework policy.
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Duties
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As a/an IT Specialist (CUSTSPT), you will:
The following are the duties of this position at the
GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
- Provide user network account support to include setup and configuration and troubleshoots user account problems and daily user support issues.
- Manage and deploy workstations through entire life cycle.
- Coordinate with network security staff to address, investigate, and resolve workstation security issues such as viruses, worms, and spyware.
- Support customers by assisting with information technology support for facility moves and renovations.
Requirements
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Conditions of employment
Key Requirements:
- Please refer to "Conditions of Employment."
- Must be a U.S. Citizen or U.S. National.
- All new hires will be required to comply with federal ethics laws. A review of financial or other interests may be conducted to determine if they create any real or apparent conflict of interests with official job duties.
You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. USAJOBS Help Center - How to supply work experience
Qualifications
This experience may be verified using technical and supervisory assessments.
Specialized Experience for the GS-11: You must have one year of specialized experience at a level of difficulty and responsibility at the
GS-09 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes:
- Completing assigned IT infrastructure project tasks that require knowledge of IT requirements and techniques with minimal levels of supervision;
AND
- Experience independently providing various information technology and infrastructure customer services and support;
AND
- Experience independently installing, troubleshooting and updating certified Commercial-Off-the-Shelf (COTS) and customized software on workstations and servers
OR
You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in one or a combination of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Specialized Experience for the GS-09: You must have one year of specialized experience at a level of difficulty and responsibility at the
GS-07 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes:
-Completing assigned IT infrastructure project tasks that require knowledge of IT requirements and techniques with moderate supervision;
AND
- Assisting senior IT support with various information technology and infrastructure customer services and support;
AND
- Experience following general guidance or assisting senior IT support with installing, troubleshooting and updating certified Commercial-Off-the-Shelf (COTS) and customized software on workstations and servers.
OR
You may substitute education for specialized experience as follows: Master's degree or equivalent graduate degree, or
2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. Education should be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
or the GS-07 level, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 level.
Specialized experience includes:
- Completing assigned IT infrastructure project tasks that require knowledge of IT requirements and techniques with extensive supervision;
OR
- Assisting senior IT support with various information technology and IT Infrastructure customer services and support;
OR
- Experience following set guidance from senior IT support with installing, troubleshooting and updating certified Commercial-Off-the-Shelf (COTS) and customized software on workstation and servers.
Examples include:
Images, manages and deploys customer workstations and peripherals through the entire life cycle.
Provides workstation user network account support to include setup and configuration (e.g., user profile, email, peripheral access), and troubleshoot user account problems on a daily basis.
Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer.
Ensures users' files on workstations and servers are backed up.
Performs server system administration and support including monitoring and restoring backups.
Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations and servers. Resolves workstation and server security issues.
OR
You may substitute education for specialized experience as follows:
- 1 full year of graduate level education;
OR
- Superior academic achievement: Superior academic achievement is based on 1) class standing: upper third of graduating class; 2) grade-point average (G.P.A.): 3.0 out of 4.0 overall or 3.5 out of 4.0 in major; or 3) election to membership in a national scholastic honor society.
In addition to specialized experience, individuals must have IT-related experience demonstrating each of the competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
5.Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
6. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
7.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
8.Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
9.Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Time-in-Grade: In addition to the above requirements, you must meet the following
time-in-grade requirement, if applicable:
For the
GS-11, you must have been at the GS-09level for 52 weeks.
For the
GS-09, you must have been at the GS-07level for 52 weeks.
For the
GS-07, you must have been at the GS-05level for 52 weeks.
Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
Education
FOR ALL GRADE LEVELS: In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, engineering, or technology management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
To be qualifying, the degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
Additional information
OTHER INFORMATION:
- We may select from this announcement or any other source to fill one or more vacancies.
- Referral Bonus Awards may be available.
- CEC offers alternative/flexible/telework schedules for eligible positions.
- This is a non-bargaining unit position.
CONDITIONS OF EMPLOYMENT:
- All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
- A one year probationary period may be required.
- A one year supervisory or managerial probationary period may be required.
- Must successfully complete a background investigation.
- Pass a pre-employment security investigation
- Public Trust - Background Investigation will be required.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service Systemor are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
- Must obtain a valid state driver's license and maintain a valid license while you occupy the position.
- Must be able to lift up to 50 pounds.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides emp