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Remote Chatter Jobs in Virginia (NOW HIRING)

Maximus

QC/QA Admin II (FEMA, Remote, Temporary)

VA · On-site +1

General information Job Posting Title QC/QA Admin II (FEMA, Remote, Temporary) Date Wednesday, May ... chatter/correspondent and the worker, and provide appropriate context of ratings. Minimum ...

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What are the key skills and qualifications needed to thrive as a Remote Chatter, and why are they important?

To thrive as a Remote Chatter, strong written communication skills, fast and accurate typing, and a good command of the relevant language are essential, often supported by a high school diploma or equivalent. Familiarity with chat platforms, CRM software, and basic troubleshooting tools is typically required. Excellent customer service, active listening, and problem-solving abilities make someone stand out in this role. These skills ensure effective, timely, and empathetic support or engagement with clients, which is crucial for customer satisfaction and business success.

How do Remote Chatters typically manage communication and maintain productivity while working from home?

Remote Chatters often rely on structured schedules, clear communication guidelines, and collaboration tools like Slack or Microsoft Teams to stay connected with their team. One common challenge is balancing responsiveness with avoiding distractions at home, so many employers encourage setting defined work hours and regular check-ins. Since the role is highly collaborative, Remote Chatters frequently share updates, escalate complex issues, and participate in virtual meetings to ensure consistent customer support. Maintaining a dedicated workspace and following best practices for remote work can help boost both productivity and job satisfaction.

What are Remote Chatters?

Remote Chatters are professionals who engage in online conversations with clients or customers on behalf of a company, typically through chat platforms, messaging apps, or websites. They may provide customer support, sales assistance, technical help, or general information, all while working from a remote location. This job requires strong communication skills, the ability to multitask, and comfort with digital tools. Remote Chatters are often employed in industries like e-commerce, technology, and customer service, and their work can be either full-time or part-time.

What is the difference between Remote Chatter vs Customer Service Representative?

AspectRemote ChatterCustomer Service Representative
CredentialsBasic communication skills, sometimes optional certificationsHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Industry UsageCommon in online chat support, social media engagementWidespread across various industries including retail, tech, and healthcare
Search/Comparison IntentOften compared for online communication rolesMore traditional customer support roles

Remote Chatters primarily focus on online communication via chat platforms, often with minimal formal credentials, working remotely in customer engagement roles. Customer Service Representatives may handle calls or emails and typically require more formal training or certifications. Both roles serve customer support functions but differ in communication channels and work settings.

What are the most commonly searched types of Chatter jobs in Virginia? The most popular types of Chatter jobs in Virginia are:
What are popular job titles related to Remote Chatter jobs in Virginia? For Remote Chatter jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Chatter jobs in Virginia look for? The top searched job categories for Remote Chatter jobs in Virginia are:
What cities in Virginia are hiring for Remote Chatter jobs? Cities in Virginia with the most Remote Chatter job openings:
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QC/QA Admin II (FEMA, Remote, Temporary)

QC/QA Admin II (FEMA, Remote, Temporary)

Maximus

On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Maximus rating

6.9

Company rating: 6.9 out of 10

Based on 287 frontline employees who took The Breakroom Quiz

229th of 424 rated business services

Job description

General information
Job Posting Title
QC/QA Admin II (FEMA, Remote, Temporary)
Date
Wednesday, May 27, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Maximus is currently looking for a Quality Assurance Analyst to join our team, to support the Federal Emergency Management Agency (FEMA). FEMA's mission is to help people before, during, and after disasters. In this project, we will support FEMA by taking calls and accepting applications from individuals and businesses for disaster assistance from the designated geographical area.
This Quality Assurance Analyst position will be responsible for providing call monitoring and call performance feedback to the QA Supervisor with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency.
*This is a work at home - remote position. This role is temporary.
*Must be a US Citizen per client requirements
*Must have the ability to pass a federal background check.
In this position, you will be supporting survivors of natural disaster. The FEMA team strives to be available to help those in need requiring us to have flexibility.
This position will require you to have availability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM to 2:00AM ET (including weekends)
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Minimum Requirements
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
- Must be a US Citizen
- Ability to pass a Federal Government Clearance
- Ability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM-2:00AM EST (including weekends).
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
- Must have a smartphone which will be required to log into Maximus systems
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
17.75
Maximum Salary
$
27.71

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