Stevens Point, WI · On-site +1
$119K - $156K/yr
Fully remote What you'll bring to the table: * Bachelor Degree Computer Science, Information ... Practical familiarity or fluency with AI-aided engineering workflows (going beyond simple chat ...
Stevens Point, WI · On-site +1
$119K - $156K/yr
Fully remote What you'll bring to the table: * Bachelor Degree Computer Science, Information ... Practical familiarity or fluency with AI-aided engineering workflows (going beyond simple chat ...
Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.
| Aspect | Remote Chat | Remote Customer Support Agent |
|---|---|---|
| Primary Role | Engages with customers via live chat to resolve inquiries and provide assistance | Handles customer issues through various channels, including phone, email, and chat |
| Required Skills | Excellent written communication, problem-solving, multitasking | Strong communication skills, empathy, technical knowledge |
| Work Environment | Online, computer-based, flexible hours | Remote, often multi-channel, may include shift work |
| Common Certifications | Customer service certifications, technical support training | Customer service certifications, technical support certifications |
Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.
$119K - $156K/yr
Full-time
Posted 8 days ago
7.1
Based on 208 frontline employees who took The Breakroom Quiz
200th of 359 rated logistics
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
The Senior Software Engineer develops, creates, and modifies general computer applications software or specialized utility programs. They analyze user needs and develop software solutions. They will design software or customize software to optimize operational efficiency and provide technical leadership for projects. In addition to core software development, this role serves as a key innovator by integrating AI-assisted engineering workflows, Agentic AI, and conversational interfaces into our technical architecture and day-to-day operations.
What you will do:
Develops programs or scripts according to specification and established coding standards.
Design and implement conversational and agentic solutions. Drive the adoption of advanced AI-assisted development tools, skills, CLIs, and MCP servers across the dev team.
Conduct continuous research and development into emerging technologies, evaluating their business value and training/up-skilling other engineering teams across the organization to adopt these technologies effectively.
Analyzes, reviews and tests for accuracy and optimal implementation of developed solutions.
Analyzes current business systems, determines scope and estimates for tasks related to issues to be resolved.
Performs integrated testing of systems for accuracy, reliability and optimal performance.
Constructs various software components and validates completeness and quality.
May coordinate development efforts, and coordinate and assist with codes reviews.
Establishes and enforces coding standards for programs or scripts.
Mentors Associate or Intermediate software engineers.
Analyzes and resolves program/script or system failures.
Facilitates formal code reviews for programs/scripts.
Performs software system maintenance, support and requirement analysis.
Assists in designing GUI and software components.
May participate in on-call support rotation.
Other duties and responsibilities as assigned.
When you will work:
Monday through Friday, 8:00am - 5:00pm with an on call requirement.
Work Schedule: Fully remote
What you'll bring to the table:
Bachelor Degree Computer Science, Information Technology or related field preferred
Five or more years of related software development experience required.
Strong proficiency in Kotlin or Java with backend object-oriented frameworks using dependency injection (Spring Boot) required.
Solid understanding of REST APIs, Git workflows, CI/CD pipelines, and automated testing required.
Practical familiarity or fluency with AI-aided engineering workflows (going beyond simple chat models to using custom skills, CLIs, or MCP servers) strongly preferred.
Hands-on experience with Python for scripting or AI/agentic development preferred.
Proficiency in cloud and containerized development (GCP, Kubernetes, Docker/Podman) preferred.
Experience with Dialogflow CX, Actions on Google, or conversational/voice AI platforms preferred.
Experience building and deploying Model Context Protocol (MCP) servers preferred.
Frontend framework experience (TypeScript, Angular, or React) preferred.
Must have good written and verbal communication skills as well as good organizational and problem-solving capabilities.
Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
Ability to develop solutions to complex problems that require the regular use of ingenuity and innovation, and ensures solutions are consistent with organization objectives.
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words "Accommodation Request" in your subject line.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.
Get the full story on Breakroom
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Since our 1897 founding, Gordon Food Service has grown to become the largest family-managed broadline foodservice distribution company in North America. While we've been growing pretty much continuously over these 125 years, we've remained consistent at the core of what and who we are: passionately committed to customers and employees. Being part of Gordon Food Service means being part of something important, something bigger than oneself.We take care of you as if you were part of our family by providing benefits that give choice and flexibility for what matters most to you. We aim to deliver a competitive package that not only supports you but also your family. Full-time employees are provided benefit options to support work-life and your need to take care of yourself and those close to you, including paid time off, 401k with company match, profit sharing, tuition reimbursement for you and the whole family, and more!We feel the culture when we work together, and when we serve together. As a team, we tackle our challenges, celebrate our successes, and have fun on the journey. Be part of it.
Food and beverage wholesalers
10,000+ Employees
Wyoming, MI, US
1897
