Travel Support Advisor
Madison, WI · Remote
... remote travel team. In this fully virtual role, you'll assist clients throughout their travel ... Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer ...
Madison, WI · Remote
... remote travel team. In this fully virtual role, you'll assist clients throughout their travel ... Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer ...
Madison, WI · Remote
... remote travel team. In this fully virtual role, you'll assist clients throughout their travel ... Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer ...
Madison, WI · On-site +1
$26.44 - $31.25/hr
Remote work requires an approved flexible work arrangement (FWA), which is reviewed and approved ... Monitors multiple communications channels including chat rooms, email, and telephones for ...
Madison, WI · On-site +1
$26.44 - $31.25/hr
Remote work requires an approved flexible work arrangement (FWA), which is reviewed and approved ... Monitors multiple communications channels including chat rooms, email, and telephones for ...
Glendale, WI · On-site +1
$85K - $118K/yr
Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct ... Perform remote and onsite customer technical support as needed. * Participate in and provide ...
Glendale, WI · On-site +1
$85K - $118K/yr
Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct ... Perform remote and onsite customer technical support as needed. * Participate in and provide ...
$12.37 - $13.98
3% of jobs
$13.98 - $15.59
4% of jobs
$17.07 is the 25th percentile. Wages below this are outliers.
$15.59 - $17.21
19% of jobs
$17.21 - $18.82
22% of jobs
The median wage is $18.92 / hr.
$18.82 - $20.43
17% of jobs
$21.95 is the 75th percentile. Wages above this are outliers.
$20.43 - $22.04
10% of jobs
$22.04 - $23.65
10% of jobs
$23.65 - $25.26
7% of jobs
$25.26 - $26.87
4% of jobs
$26.87 - $28.48
2% of jobs
$28.48 - $30.09
1% of jobs
$12
$20
$30
A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.
To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.
A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.

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Posted yesterday
About the job Travel Support Advisor
We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team. In this fully virtual role, you'll assist clients throughout their travel journey - from planning to post-trip follow-up - ensuring they feel supported every step of the way. If you enjoy helping others, have strong communication skills, and thrive in a detail-focused role, this opportunity is for you!
Key Responsibilities:
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