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Remote Chat Email Jobs in Mauldin, SC (NOW HIRING)

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Remote Chat Email information

See Mauldin, SC salary details

$64.6K

$92.8K

$131.5K

How much do remote chat email jobs pay per year?

As of Jul 19, 2026, the average yearly pay for remote chat email in Mauldin, SC is $92,829.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,300.00 and $112,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Mauldin, SC? For Remote Chat Email jobs in Mauldin, SC, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Mauldin, SC look for? The top searched job categories for Remote Chat Email jobs in Mauldin, SC are:
What cities near Mauldin, SC are hiring for Remote Chat Email jobs? Cities near Mauldin, SC with the most Remote Chat Email job openings:
Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Mauldin, SC as of July 2026, with employment types broken down into 57% Full Time, 11% Part Time, 1% Temporary, 30% Contract, and 1% Nights. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $92,829 per year, or $44.6 per hour.
Application Support Analyst

Application Support Analyst

DPR Construction

Greenville, SC • On-site, Remote

Full-time

Re-posted 22 days ago

DPR Construction rating

8.0

Company rating: 8.0 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

20th of 80 rated construction

Job description

Job Description

Job Summary

The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise business applications. The ideal candidate is a strong problem solver with excellent customer service skills and attention to detail who thrives in a collaborative, fast-paced environment and is committed to continuous improvement and learning.

Essential Duties & Responsibilities

Technical & Application Support

  • Provide support for hardware, software, mobile devices, and enterprise applications via phone, remote tools, email, chat, and ticketing systems.
  • Diagnose, troubleshoot, and resolve technical and application-related issues.
  • Handle escalated incidents and service requests.
  • Support Windows-based systems, Microsoft 365, cloud applications, and mobile devices (iOS and Android).
  • Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and following established escalation procedures.
  • Escalate incidents requiring specialized expertise to higher-level support teams when appropriate.

IT Service Management & Documentation

  • Accurately document incidents, service requests, and resolutions in the IT Service Management (ITSM) system.
  • Meet or exceed defined service level agreements (SLAs).
  • Assist in the creation, update, and maintaining of knowledge base articles and support documentation.
  • Support and follow ITSM and solution management best practices.

Collaboration

  • Educate users on technology best practices to reduce repeat incidents.
  • Collaborate proactively with team members, team leads, other IT teams, and business stakeholders.
  • Communicate clearly and professionally with both technical and non-technical audiences.
  • Keep leadership informed of trending issues, risks, and service impacts.

Work Coverage

  • May be needed to participate in an on-call rotation, including occasional evenings, weekends, or overtime as required.
  • Coordinate time off with team members to ensure appropriate service coverage.

Required Qualifications

Education

  • Associates or Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

Experience

  • 2+ years of experience in Service Desk, Application Support, or a similar IT support role.
  • Experience working with IT Service Management systems (e.g., ServiceNow or comparable tools).
  • Demonstrated experience handling escalated support issues.

Technical Skills

  • Strong knowledge of Microsoft 365 and Windows operating systems.
  • Experience supporting cloud-based and enterprise applications.
  • Ability to perform root cause analysis and apply structured troubleshooting methodologies.

Interpersonal & Professional Skills

  • Excellent verbal and written communication skills.
  • Strong customer service mindset with professionalism, patience, respect, and empathy.
  • Ability to manage multiple priorities and perform effectively in high-pressure situations.
  • Collaborative, team-oriented approach with a willingness to learn and grow.

Work Environment & Physical Requirements

  • Hybrid work environment (remote and office-based).
  • Prolonged periods of sitting or standing at a computer workstation.
  • Occasional travel for training or team meetings may be required.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.


Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.


Explore our open opportunities atwww.dpr.com/careers.

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