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Remote Chat Email Jobs in Butler, PA (NOW HIRING)

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Remote Chat Email information

See Butler, PA salary details

$64.5K

$92.6K

$131.2K

How much do remote chat email jobs pay per year?

As of Jul 30, 2026, the average yearly pay for remote chat email in Butler, PA is $92,631.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,100.00 and $112,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Butler, PA? For Remote Chat Email jobs in Butler, PA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Butler, PA look for? The top searched job categories for Remote Chat Email jobs in Butler, PA are:
What cities near Butler, PA are hiring for Remote Chat Email jobs? Cities near Butler, PA with the most Remote Chat Email job openings:
Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Butler, PA as of July 2026, with employment types broken down into 2% Locum Tenens, 54% Full Time, 11% Part Time, and 33% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $92,631 per year, or $44.5 per hour.

Customer Service Representative - Technical

Disabled Veteran Solutions

Butler, PA • Remote

$18.92/wk

Full-time, Part-time

Posted 15 days ago

Job description

Customer Service Representative - Technical

Disabled Veteran Solutions (DVS)
Pay: $18.92/hour
Status: Full-Time Regular (36–40 hours/week)
Location: Remote, must reside in PA, TX, or VA.

About Disabled Veteran Solutions

Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset.

Position Overview

The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support.

Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment.

Key Responsibilities

Customer interactions may include, but are not limited to:

  • Reviewing and updating toll account information

  • Processing tolls, violations, and related inquiries

  • Resolving toll charge disputes

  • Assisting with congestion pricing questions

  • Guiding customers through application status checks and walkthroughs

Additional responsibilities include:

  • Managing a high volume of inbound inquiries in a timely and professional manner

  • Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing

  • Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution

  • Creating, documenting, and reviewing service requests accurately

  • Collaborating with internal departments to ensure customer issues are fully resolved

  • Delivering consistently high-quality customer service across all interactions

Training & Attendance Requirements (Mandatory)

Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role.

  • No time off, late arrivals, or early departures are permitted during training or nesting

  • Failure to meet attendance requirements during training may result in termination

  • Two assessments must be passed during and at the conclusion of training to meet employment requirements

Training Schedule:

  • Training Start: 9/11/2026

  • Training Hours: 8:30 AM – 5:00 PM EST, Monday–Friday

  • Training Duration: Approximately 3 weeks

Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings.

Work Schedule & Availability

  • Open availability required Monday–Sunday

  • Scheduled 5 days per week

  • Every other Saturday required (counted as one of the 5 scheduled days)

Production Hours:

  • Monday–Friday: Between 7:00 AM – 7:30 PM EST

  • Saturday & Sunday: Between 8:00 AM – 2:30 PM EST You WILL be scheduled every other Saturday

Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume.

Overtime is paid for hours worked over 40 in a workweek.

Compensation & Benefits

  • $18.92/hour - Paid Weekly

  • Paid training at the applicable hourly rate

  • Benefits after 90 Day Probationary period is completed

Equipment & Technical Requirements

  • A Company-issued computer and headset will be provided for performing job functions.

Candidates must have:

  • Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted)

  • A private, dedicated workspace suitable for remote work

Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session.

Minimum Qualifications

  • High school diploma or GED required

  • Minimum of 6 months customer service experience (call center experience preferred)

  • Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently

  • Basic to advanced computer proficiency and ability to navigate multiple systems required

  • Ability to troubleshoot common technical issues

  • Ability to pass background check and drug screening (no cost to candidate)

  • Professional, dependable, and able to adhere to strict attendance and scheduling requirements

Additional Employment Information

  • This is a full-time position; part-time roles are not available

  • Schedules are assigned based on program needs

  • Lunch and break schedules are assigned and must be adhered to

Ready to Apply?

If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth.


A pre-employment drug screening and criminal background check are required prior to employment.