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ABOUT FNTS

As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries.

Our culture and our employees are the heart of our story - and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job:

The Sr. Manager of Operations, Mainframe provides operational oversight for FNTS's comprehensive mainframe managed services supporting over 40 clients. This position is responsible for ensuring exceptional day-to-day service delivery, reliability, and optimization of all Mainframe customer environments. The Sr. Manager of Operations drives technical excellence and innovation while balancing operational stability and customer satisfaction.

About This Role:

Primary Responsibilities:

• Talent Management
  • Build and develop a high-performing team of z/OS Mainframe Engineers and Sr Engineers through thoughtful talent management in line with the FNTS Cultural Commitments
  • Cultivate professional growth through personalized mentoring and career development opportunities
  • Create an empowering work culture that champions autonomy, transparency, innovation, and continuous personal advancement
• Operational Excellence & Service Delivery
  • Oversee the day-to-day management and monitoring of Mainframe customer environments
  • Implement established best practices for monitoring, alerting, automation, and capacity planning
  • Ensure operational needs and projects for IBM Mainframe customers are identified and addressed within SLAs
  • Utilize IBM and ISV tools to monitor and optimize customer environments
  • Develop and maintain standard operating procedures that ensure consistency in service delivery
  • Keep informed of IBM Mainframe product updates relevant to day-to-day operation
• Process Improvement & Optimization
  • Implement continuous improvement strategies for Mainframe operations
  • Monitor and report on key performance metrics related to service delivery and customer satisfaction
  • Use available data (surveys, reports, dashboards, feedback) to identify opportunities to improve service quality
  • Work with team members to develop processes that support efficient and effective service delivery
  • Maintain operational documentation and knowledge management resources
• Customer & Stakeholder Engagement
  • Participate in customer calls as needed to address operational concerns
  • Ensure the team addresses tickets within established SLAs and follows internal processes
  • Collaborate with other FNTS teams to ensure coordinated service delivery
  • Communicate effectively with both technical and non-technical stakeholders

The Ideal Candidate for This Role:

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $91,691.00-$155,874.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

This position is open to remote candidates, reflecting our commitment to attracting exceptional talent regardless of geography. We've designed a flexible work arrangement that adapts to your geographic location. For candidates residing within 30 miles of the primary posted location, this position requires onsite presence. For those beyond this radius, embrace the freedom to contribute to our mission remotely while maintaining strong team connections. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261127

Equal Opportunity & Belonging:

FNTS believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNTS is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNTS is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNTS follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.