Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by ... We are a distributed team with remote employees across every US time zone, as well as select ...
Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by ... We are a distributed team with remote employees across every US time zone, as well as select ...
Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by ... We are a distributed team with remote employees across every US time zone, as well as select ...
Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by ... We are a distributed team with remote employees across every US time zone, as well as select ...
Remote Brightwheel information
What is the difference between Remote Brightwheel vs Remote Childcare Coordinator?
| Aspect | Remote Brightwheel | Remote Childcare Coordinator |
|---|---|---|
| Required Credentials | Childcare or education background, certifications in early childhood education | Childcare or education background, certifications in early childhood education |
| Work Environment | Online platform management, communication with parents and staff | Remote coordination, communication, and scheduling for childcare centers |
| Employer & Industry Usage | Brightwheel platform users, early childhood education providers | Childcare centers, early education organizations |
Remote Brightwheel and Remote Childcare Coordinator roles both focus on early childhood education and require similar credentials. While Remote Brightwheel involves managing the Brightwheel platform and communicating with parents and staff remotely, the Remote Childcare Coordinator primarily handles scheduling and coordination for childcare centers. Both roles are essential in the early education industry and often overlap in skills and certifications.
What are the key skills and qualifications needed to thrive as a Remote Brightwheel Customer Support Specialist, and why are they important?
To thrive as a Remote Brightwheel Customer Support Specialist, you need strong problem-solving abilities, customer service experience, and familiarity with early education or SaaS environments. Proficiency in tools like Zendesk, Salesforce, and Brightwheel’s platform is typically required, along with basic tech troubleshooting skills. Excellent communication, patience, and the ability to work independently in a remote setting are standout soft skills. These skills are crucial for delivering effective, empathetic support to users and ensuring smooth operation of the platform in a distributed work environment.
What is a Remote Brightwheel job?
A Remote Brightwheel job typically refers to a position at Brightwheel, an education technology company, that can be performed remotely. Brightwheel offers software solutions for early education providers, and remote roles often include positions in customer support, software development, sales, or marketing. Employees in these positions work from home or another remote location, collaborating with their teams online to support the company's mission of improving early education. Remote jobs at Brightwheel are designed to offer flexibility while still maintaining high productivity and engagement.
How does working remotely for Brightwheel impact daily collaboration with team members?
Remote employees at Brightwheel typically collaborate through digital tools such as Slack, Zoom, and project management platforms. While working from home offers flexibility, team members are expected to participate in regular stand-ups, virtual meetings, and asynchronous communication to stay aligned. Brightwheel promotes a transparent and inclusive culture, so remote workers often have clear channels for feedback and support. Building relationships virtually can be a challenge, but the company invests in remote onboarding, team-building activities, and open communication to foster strong connections.
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What are the most commonly searched types of Brightwheel jobs? The most popular types of Brightwheel jobs are:
What states have the most Remote Brightwheel jobs? States with the most job openings for Remote Brightwheel jobs include:
What job categories do people searching Remote Brightwheel jobs look for? The top searched job categories for Remote Brightwheel jobs are:
Job description
Our Mission and Opportunity
Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.
Our TeamOur team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.
Who You AreYou are a customer-focused person who thrives in a constantly evolving startup environment where our goals, roles and incredible opportunities evolve every day. You are excited to call into current brightwheel customers, retaining SaaS revenue and comfortable being responsible for these ambitious goals. You can't wait to be assigned the portfolio of customers that you will be responsible for and are eager to find out what makes them tick, help them solve problems, and get the most out of brightwheel. You are excited about joining a team that is competitive, collaborative and spending all day on phone calls with our customers. You are curious, a go-getter and passionate about improving the world through education and technology.
What You'll DoEnsure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers
Retain revenue through consultative engagement, digging into each customer's needs and recommending the right products and solutions
Understand every customer's goals and priorities, and translate them into strategic recommendations that drives retention, product adoption and overall satisfaction
Leverage your brightwheel product knowledge to lead meaningful customer conversations and help customers maximize their brightwheel experience
Partner with internal leadership teams to resolve customer escalations and deliver timely and effective Voice of Customer feedback
Call, email and text our current customers to assess brightwheel engagement, identify challenges, drive resolutions, and secure their commitment to staying on brightwheel
Test and pilot new outreach tactics to boost retention and increase the value customers get from brightwheel
Qualifications, Skills, & Abilities:Proven track record of hitting/exceeding challenging goals
Strong work ethic, determination to succeed, and a team-first mindset
Highly coachable, eager to learn, and energized by collaboration
Naturally curious, resourceful, and proactive in solving problems
Experience in sales, account management or customer success, with a focus on customer retention
Comfortable operating in a high volume environment (e.g., 60-70 calls/day)
Exceptional ability to identify customer challenges, recommend solutions, and overcome objections with tenacity, patience and deep empathy
Excellent communication, organizational, time-management, and prioritization skills
High tolerance for ambiguity - this is one of our newest teams and the role and goals will change over time
Preferred Experience: Salesforce, basic excel/sheets, startup environment, early education, fully Bilingual in Spanish
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.
About brightwheel
Sourced by ZipRecruiter
Industry
Education programs administration
Company size
11 - 50 Employees
Headquarters location
San Francisco, CA, US
Year founded
2014