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Remote Atm Support Jobs in Michigan (NOW HIRING)

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Remote Atm Support information

What are some common challenges faced by Remote ATM Support specialists, and how can they be addressed?

Remote ATM Support specialists often encounter challenges such as troubleshooting complex technical issues without physical access to machines, managing multiple support requests simultaneously, and coordinating with on-site technicians. To address these challenges, strong problem-solving skills, effective communication, and familiarity with remote diagnostic tools are essential. Building a close working relationship with field technicians and maintaining clear documentation can also help streamline issue resolution. Continuous training on new ATM technologies further enhances the ability to provide swift and effective support.

What is Remote ATM Support?

Remote ATM Support refers to the process of monitoring, diagnosing, and resolving issues with Automated Teller Machines (ATMs) from a remote location, rather than on-site. Support specialists use specialized software and communication tools to troubleshoot technical problems, perform software updates, and manage ATM networks. This approach helps minimize downtime, reduces the need for in-person maintenance, and ensures ATMs remain operational for customers. Remote ATM Support is essential for banks and financial institutions to maintain efficient and secure ATM services. It also allows for quicker response times to technical and operational issues.

What is the difference between Remote Atm Support vs ATM Technician?

AspectRemote Atm SupportATM Technician
CredentialsBasic IT or customer service certificationsTechnical certifications or technical training
Work EnvironmentRemote, customer service centers, or call centersOn-site at ATM locations or service centers
Employer & IndustryBanking, financial services, ATM service providersBank branches, ATM service companies, retail
Job FocusRemote troubleshooting, customer support, software updatesHardware repairs, installations, physical maintenance

Remote Atm Support primarily involves remote troubleshooting and customer assistance for ATM issues, often from a call center or remote location. ATM Technicians perform on-site hardware repairs and maintenance. While both roles support ATM operations, Remote Atm Support emphasizes remote problem-solving, whereas ATM Technicians focus on physical repairs and hardware servicing.

What are the key skills and qualifications needed to thrive as a Remote ATM Support specialist, and why are they important?

To thrive as a Remote ATM Support specialist, you need strong troubleshooting skills, knowledge of ATM hardware and software, and typically a background in IT or electronics. Familiarity with ticketing systems, remote diagnostic tools, and sometimes certifications like CompTIA A+ are commonly required. Excellent problem-solving abilities, clear communication, and patience are vital soft skills for working with clients and resolving issues remotely. These skills ensure prompt, efficient resolution of ATM problems, minimizing downtime and maintaining customer satisfaction.
What are the most commonly searched types of Atm Support jobs in Michigan? The most popular types of Atm Support jobs in Michigan are:
What are popular job titles related to Remote Atm Support jobs in Michigan? For Remote Atm Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Atm Support jobs in Michigan look for? The top searched job categories for Remote Atm Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Atm Support jobs? Cities in Michigan with the most Remote Atm Support job openings:
Remote Atm Support jobs near you
Terminal Manager - Ferrysburg

Terminal Manager - Ferrysburg

CITGO Petroleum Corporation

Ferrysburg, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Provide leadership, supervision, and management to ensure a safe, environmentally sound, and cost-effective terminal operation.

  • Oversee and manage the production and activities of all terminal employees, including planning work, providing training, and conducting performance reviews.

  • Establish and manage capital and operating budgets, monitor expenses, and control budget deviations.

Citgo rating

6.1

Company rating: 6.1 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

53rd of 74 rated oil and gas companies

Job description

CITGO PETROLEUM CORPORATION

CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well-known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi, TX, and wholly and/or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants. With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels-per-day (bpd), positions CITGO as one of the best-branded supplier companies in the industry.

At CITGO our people are our most important resource.  Our core values are Safety, Integrity, Respect, Accountability, and Care.

Job Summary

Provide leadership, supervision, and management to ensure a safe, environmentally sound, and aggressively costed terminal operation that supports the customer and CITGO’s mission and enhances CITGO’s overall strategy and image. 

As a working manager, manages the production and activities of all terminal employees based at his/her facility.  Plans and directs work, provides training, facilitates interaction with other work groups, establishes goals and objectives and sets performance criteria.  Reviews candidates to fill vacancies and conducts performance reviews.  Establishes and manages capital and operating budgets.

Minimum Qualifications

Education: High School Diploma or equivalent.

Experience:

  • 5 years of job-related experience required.
  • Experience operating light oil terminals.
  • Office PC and SAP applications.
  • Negotiation/conflict resolution skills.
Job Duties
1. Safety and Environmental Management:
  • Conduct safety meetings and reviews to ensure compliance and prevent incidents.
  • Perform daily inspections to identify unsafe conditions and environmental issues.
  • Apply regulatory and internal guidelines to maintain safety and environmental standards.
  • Submit reports on safety and environmental matters promptly to avoid penalties.
2. Supervision of Terminal Operations:
  • Implement and enforce operational procedures and foster teamwork.
  • Oversee the receipt and delivery of petroleum products.
  • Ensure continuous service by managing employee schedules and on-call obligations.
  • Safeguard terminal assets and explore improvements for efficiency and safety.
3. Budget Preparation and Control:
  • Evaluate and project operational and maintenance costs.
  • Plan for future capital needs and compile budget information.
  • Monitor expenses, control budget deviations, and manage project impacts.
4. Reporting Terminal Activities:
  • Track and report terminal activities regularly.
  • Communicate with various stakeholders to address service levels and operational issues.
  • Provide supply, demand, and pricing information to relevant departments.
5. Quality Assurance for Petroleum Products:
  • Ensure products meet quality standards through sampling and testing.
  • Manage tank conversions and removal of sludge to maintain product quality.
Job Duties II
6. Customer Relations and Community Engagement:
  • Maintain high service levels and a positive terminal image.
  • Address community impact issues and develop proactive community relations plans.
7. Training and Development:
  • Conduct and supervise regulatory-required training.
  • Use development plans to enhance employee skills and performance.
  • Foster a teamwork environment and recognize achievements.
8. Asset Management:
  • Measure and reconcile product inventories accurately.
  • Maintain and repair equipment and facilities to reduce downtime.
  • Ensure compliance with action plans and maintenance standards.
9. Revenue Generation:
  • Manage lease space by attracting and monitoring tenants.
10. Capital and Expense Projects:
  • Develop project scopes, prepare justifications, and oversee contractor work.
  • Ensure projects stay within budget and meet business goals.
11. Emergency Preparedness:
  • Prepare and train for emergencies, coordinate response resources, and work with regulatory bodies.

Job duties displayed above are not all-inclusive, site-specific responsibilities may be assigned. 

Here are the incentives we offer:

• Remote Work options available for eligible positions
• Options are department and/or location specific
• 9/80 Work Schedule Option (where applicable)
• Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees
• Paid Vacation Time
• Company-Paid Holidays
• Caregiver Leave
• Excellent 401(k) Match
• Pension Plan

• Performance Incentive

• Company-Paid Sick Leave and Long-Term Disability
• Medical, Dental, & Vision Plans; FSA and HSA options
• Company-Paid Life Insurance for Active Employees
• Healthy Rewards Program
• Service Awards Program
• Educational Assistance Plan
• Dependent Children Scholarships
• Reimbursement for Gym Membership
• Employee Discount Programs
• On-site Health Clinic (select locations)
• On-site Cafeteria (select locations)
• On-site Credit Union and ATM (Corporate office only)
• On-site Fitness Center (select locations)


PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID - 1923 

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