Three Rivers, MI · On-site +1
$72K - $133K/yr
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success ...
Three Rivers, MI · On-site +1
$72K - $133K/yr
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success ...
$4.61 - $8.06
0% of jobs
$8.06 - $11.50
0% of jobs
$11.50 - $14.95
0% of jobs
$14.95 - $18.40
0% of jobs
$18.40 - $21.85
0% of jobs
$21.85 - $25.29
0% of jobs
$26.19 is the 25th percentile. Wages below this are outliers.
$25.29 - $28.74
96% of jobs
$28.74 - $32.19
0% of jobs
$32.19 - $35.64
0% of jobs
$35.64 - $39.08
1% of jobs
$39.08 - $42.53
3% of jobs
$4
$29
$42
As a Remote Amex Customer Care Professional, your day often involves assisting card members via phone, chat, or email with account inquiries, billing questions, and dispute resolutions. You’ll use specialized software and secure systems to verify identity, troubleshoot issues, and process transactions while adhering to company policies. The role is highly collaborative, with frequent interactions between team members and supervisors through virtual meetings and messaging platforms. You’ll need to manage multiple priorities, work independently, and stay updated on new policies or promotions to best serve card members. This dynamic environment offers continuous learning opportunities and the chance to develop valuable skills for career advancement within American Express.
To thrive as a Remote American Express (Remote Amex) Customer Care Professional, you need excellent customer service skills, attention to detail, and prior experience in call centers or customer support roles. Familiarity with CRM platforms, secure communication systems, and internal Amex databases is typically required, along with strong computer literacy. Superior verbal communication, active listening, and problem-solving abilities help set candidates apart. These skills are vital for consistently delivering high-quality support and resolving card member issues efficiently in a virtual environment.
A Remote Amex job refers to a work-from-home position with American Express, typically in customer service, travel consulting, sales, or fraud prevention. These roles allow employees to assist customers, process transactions, and provide support while working remotely. Amex provides necessary training and equipment to ensure employees can perform efficiently from home.
$72K - $133K/yr
Full-time
Medical, Retirement
Posted 11 days ago
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Employment and Litigation Paralegal will assist Employment Law and HR teams by providing strategicsupportonlabor and employment matters and litigation, particularly on reporting of legal matters.This position worksdirectly withLegal, Human Resources,Compliance andEthicsand other departments, as well as outside counsel across the world. This role requiresattention to detail, knowledge, theability to collaborate with others and also work autonomously with minimal oversight.The successful candidate must have experience with basic USlabor andemployment lawsand other relevant experience.
WhatYou'llDo:
Work with internal and external counsel for regularlitigationcase updates and handle such information on the Company's legal case management system.
Work with VPLegal,Financeand others to prepare requiredlitigationreports and analysisfor internal and external partners.
Respond to subpoenas and other similar requests directed to the Company for employee records/data.
Assistwith labor and employment litigation, includingmaintainingmatter calendars, help with organizing,gatheringand coordinating document production, compliance with document preservation requirements (hold notices), and responding to electronic discovery obligations related to litigation and government investigations and/or inquiries.
Support internal and external counsel with scheduling andcoordinating ofinterviewsofcurrent and former Company personnel.
Assistattorneys inimplementingterms of settlement agreementsincluding payments to former employees and other third parties(e.g.law firms).
Handle Amex GBT Hotline, centralized policy resources, and provide reports, as needed.
Work with HR Operations and Facilities teams to ensure compliance with workplace postings andnoticesrequirements.
Work with HR Operations and Talent Acquisitionon applicable Affirmative Action Plans (AAPs) in the US, as needed.
Assistwith drafting basiclabor andemployment documents for review byEmploymentLaw team and responding to questions from Human Resourcesregardingissues on policies and other matters.
Stay informedaboutcurrentUS and internationallabor and employmentlaws and provideperiodic legal updates to theHumanResources team,atthe direction ofmembers of the Legal Team.
Maintain Employment Law and other training schedules andassistindevelopmentof legal presentations, as needed.
Serve as a representative of the Employment Law team on Company projects and initiatives as well as occasional back up to othercolleagueson the Legal and Human Resources teams.
WhatWe'reLooking For:
Strong litigation background, particularly in employment law and preferably outside the US.Familiarity withlabor and employment law in theUS;knowledge of labor and employment law in otherjurisdictions highly preferred.
Strong consideration to candidate withpreviousemploymentand/orparalegal experience at a law firm or other transferable paralegal training or experience.
Excellent time management and organizational skills with the ability to balance multiple projects, meet established deadlines and handle change as business needs require.
Proficient digital literacy including e-mail, recordkeeping, routine database activity, word processing,spreadsheetand externalspecialityplatforms (litigation management, etc.)
Strong computer research and investigation skills. Excellent legal research and legal writing skills.
Paralegal certificate, with at least 3-5 years related employment lawexperience;or equivalent combination of education and experience.
Due to business needs, candidates based in Eastern timezone highly preferred.
Location
Massachusetts, United StatesThe US national base salary range for this position is from
$72,100.00 - $133,900.00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!