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Remote Ace Hardware Store Jobs in Colorado (NOW HIRING)

Scotch

Technical Support - Tier 2

Denver, CO · On-site +1

$65K - $75K/yr

... stores. We're modernizing one of the oldest industries in the world: the $1.6T beverage alcohol ... Provide advanced technical support for Android-based POS systems and related hardware, including ...

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Remote Ace Hardware Store information

What are the key skills and qualifications needed to thrive as a Remote Ace Hardware Store Manager, and why are they important?

To thrive as a Remote Ace Hardware Store Manager, you generally need experience in retail management, inventory control, and customer service, often supported by a background in business or retail operations. Familiarity with point-of-sale (POS) systems, inventory management software, and basic e-commerce platforms is typically required. Strong organizational skills, effective communication, and leadership abilities set top performers apart in this role. These skills are vital for ensuring smooth store operations, excellent customer experiences, and successful remote team management.

What is the difference between Remote Ace Hardware Store vs Remote Hardware Associate?

AspectRemote Ace Hardware StoreRemote Hardware Associate
Required CredentialsHigh school diploma, basic product knowledgeHigh school diploma, customer service skills
Work EnvironmentOnline customer support, virtual assistanceOnline retail, virtual customer service
Industry UsageRetail hardware industry, sales supportRetail hardware industry, customer service
Common Search/ComparisonYesYes

Remote Ace Hardware Store roles typically involve managing online sales, inventory, and customer inquiries for a hardware retail business. Remote Hardware Associates focus on assisting customers via chat or phone, providing product recommendations and support. Both roles require good communication skills and familiarity with hardware products, but the Ace Hardware Store position emphasizes sales and inventory management, while the Hardware Associate centers on customer service.

What is a Remote Ace Hardware Store?

A Remote Ace Hardware Store refers to an Ace Hardware retail location that operates in a remote or rural area, often providing essential hardware, tools, and home improvement supplies to communities that may not have easy access to larger cities or stores. These stores are independently owned and operated but are part of the larger Ace Hardware cooperative, benefiting from the brand's support and supply chain. Remote stores often play a crucial role in their communities by offering personalized service and a wide range of products tailored to local needs. Store owners may also utilize online platforms to reach customers and manage inventory, making the shopping experience more convenient for remote customers.

What are some common challenges faced when working in a remote support role for an Ace Hardware store, and how can they be managed?

In a remote support role for an Ace Hardware store, one common challenge is maintaining clear communication with in-store staff and customers, especially when troubleshooting product issues or coordinating inventory. To manage this, it's important to utilize robust communication tools and regularly check in with team members for updates. Building strong relationships with the on-site team and staying organized with shared documentation can also help ensure smooth operations and customer satisfaction.
What are the most commonly searched types of Ace Hardware Store jobs in Colorado? The most popular types of Ace Hardware Store jobs in Colorado are:
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Remote Ace Hardware Store jobs near you

Technical Support - Tier 2

Scotch

Denver, CO • On-site, Remote

$65K - $75K/yr

Other

Medical, Dental, Vision, PTO

Posted 15 days ago

Job description

About Us

Scotch is building the next-generation operating system for beverage alcohol retailers - combining POS, payments, back office, and e-commerce into a platform purpose-built for liquor stores.

We're modernizing one of the oldest industries in the world: the $1.6T beverage alcohol market. Our platform helps retailers run more efficiently through streamlined payments, inventory management, reporting, and day-to-day operations.

Our founders came from Skupos (acquired 2023) and Drizly (acquired by Uber). We've raised $28M from VMG Partners, First Round, Lerer Hippeau, Watchfire, and Toba Capital, with angels including the founder of Drizly and early Toast executives. Forbes has recognized Scotch as a leader in liquor retail tech. We closed a $20M Series A in 2026 off 500%+ YoY growth and $1B+ in processed payment volume.

Position Overview

As a Tier 2 Technical Support Specialist, you'll serve as a senior escalation point for complex technical issues related to Scotch's Android-based POS platform and hardware ecosystem. You'll work directly with customers, internal support teams, and Engineering to diagnose issues, troubleshoot root causes, and drive resolutions quickly and effectively.

This role is ideal for someone who enjoys technical problem solving, thrives in fast-paced environments, and takes pride in delivering a high-quality customer experience during critical support moments.

This position ideally is based in our Denver office.

Key Responsibilities

  • Provide advanced technical support for Android-based POS systems and related hardware, including touch terminals, receipt printers, barcode scanners, payment devices, and cash drawers
  • Troubleshoot software issues across payments, inventory management, reporting, and other core platform functionality
  • Analyze logs, network configurations, and system behavior to identify root causes and resolve complex technical issues
  • Work directly with customers to resolve escalated support cases in a professional, timely, and customer-focused manner
  • Collaborate closely with Engineering and Product teams to document bugs, reproduce issues, and prioritize fixes
  • Assist customers with remote troubleshooting tools and workflows, including remote desktop setup and device configuration
  • Create and maintain internal troubleshooting documentation, knowledge base content, and support guides
  • Support software releases, hardware compatibility testing, and operational readiness efforts
  • Participate in on-call rotations for critical outages and high-priority incidents

Qualifications & Skills

  • 1-5 years of experience in technical support, implementation, IT support, or a similar technical customer-facing role
  • Strong technical troubleshooting skills with the ability to diagnose both software and hardware-related issues
  • Experience working with POS systems, Android devices, payment systems, or similar technical environments preferred
  • Comfortable troubleshooting networking basics such as WiFi connectivity, routers, IP configuration, and remote access tools
  • Strong organizational skills and attention to detail when managing multiple issues simultaneously
  • Ability to work independently, prioritize effectively, and communicate clearly under pressure
  • Customer-focused mindset with strong written and verbal communication skills
  • Curious, hands-on, and motivated to continuously learn and improve technical expertise

Compensation

  • Compensation: The anticipated base salary for this position is $65,000 - $75,000. Individual offers are based on a variety of factors, including experience, skills, qualifications, and internal equity.  
  • Competitive equity package
  • Comprehensive medical, dental, and vision coverage
  • Unlimited flexible PTO

Why Scotch?

  • Solve meaningful technical problems: Work directly on issues that impact real-world business operations
  • Collaborate closely with Engineering: Help influence product quality and operational improvements
  • Grow your technical expertise: Gain hands-on experience across software, hardware, networking, and payments systems
  • Join a fast-growing company: Be part of a team building modern infrastructure for a massive industry

How to Apply

Email brett.medina@scotchpos.com with subject line "Technical Support Specialist - Tier 2".

In your email, please include: 

  • A brief overview of your technical support or troubleshooting experience
  • Any experience working with POS systems, Android devices, hardware support, or networking
  • An example of a complex technical issue you diagnosed or resolved
  • Why you're interested in Scotch and this role specifically

Scotch is an equal opportunity employer. We value diverse perspectives and are committed to creating an inclusive environment for all employees.

Apply