Remote 311 Operator Jobs in Oregon (NOW HIRING)

Salary Range: $116,311 - $175,000

Job Posting End Date: July 15, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of surrounding technologies including design patterns and modern standards

• Significant experience leading Salesforce platform delivery teams of developers, business analysts, QA and contractors

• Significant UI delivery experience

• Group insurance (VB, Life, Absence, Disability) industry experience preferred

• Leadership skills to work effectively with peers within and across organizations

• Understanding of software development lifecycle and methodologies.

• Strong written and interpersonal communication with the ability to deliver compelling presentations

• Ability to manage and execute on multiple project timelines and manage competing priorities

• Knowledge in a product operating model and experience in scaled agile environments

• Ability to effectively manage a backlog of priorities from a diverse stakeholder group

• Ability to lead and facilitate client discussions

• Strong written and verbal communication skills across stakeholders, including customers, account management, senior leadership, and operational leadership

Education & Experience Required

• Bachelor's Degree in Computer Science, Information Systems or related field
• 6+ years of relevant technical and business experience
• 3+ years of managerial experience in a complex business environment involving multiple business issues

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Guide the technical direction of the team, ensuring the development of scalable, maintainable, and high-quality software solutions

• Oversee delivery, ensuring timelines are met, quality standards are maintained, and resources are efficiently utilized

• Work closely with stakeholders to understand requirements, set priorities, and align the engineering team with business goals

• Participation in and well-planned implementation of established quality improvement initiatives and processes

• Measure the impact of your team and set clear expectations and goals

• Partner with leadership to influence and drive org design, contribution and prioritization

• Stay up to date with industry trends and technologies, and encourage the team to explore new tools, techniques, and best practices that can benefit the organization

• Performs other duties as required

Total Rewards

The salary range for this job is $116,311 - $175,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.