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Remote 311 Operator Jobs in Florida (NOW HIRING)

Remote 311 Operator information

What are Remote 311 Operators?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are some typical challenges faced by Remote 311 Operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What are the key skills and qualifications needed to thrive as a Remote 311 Operator, and why are they important?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What are the most commonly searched types of 311 Operator jobs in Florida? The most popular types of 311 Operator jobs in Florida are:
What cities in Florida are hiring for Remote 311 Operator jobs? Cities in Florida with the most Remote 311 Operator job openings:
Traveling Heavy Equipment Operator

Traveling Heavy Equipment Operator

Clean Harbors

Jacksonville, FL • On-site, Remote

$14.90 - $34.62/hr

Full-time

Medical, Retirement, PTO

Posted 4 days ago


Clean Harbors rating

6.9

Company rating: 6.9 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

36th of 75 rated recycling and waste


Job description


Clean Harbors' National Remediation team is seeking Traveling Heavy Equipment Operators. The Heavy Equipment Operator will operate a variety of equipment, such as, backhoes, bulldozers, loader, screeners, excavators as well as other equipment. Candidates must also be willing and able to perform manual labor as required.
Travel Requirements: Equipment Operator (95-100% Travel). The typical travel rotation for this group is 6 weeks out on a project (not coming home on weekends) and then 1 week off. Flying is required to get to project locations unless it is a local job.
Location: East Coast locations are preferred. All other locations will be considered on a case-by-case basis.
Pay Info: $26-32 DOE
Per Diem available while traveling, individual accommodations provided- single occupancy room with kitchenette- typically a long-term type of hotel property. Prevailing wage and overtime available depending on the job site.
**Year-round consistent work with time off every 6 weeks to recharge.
Position Overview:
  • The Heavy Equipment Operator (Traveling) operates heavy equipment such as bulldozers, compactors, excavators, etc.
  • This individual will work either at a Clean Harbors facility or at a customer location.
  • This position will require 95% travel in all 48 contiguous states (all travel expenses are covered).

Why work for Clean Harbors?
  • Health and Safety is our #1 priority and we live it 3-6-5;
  • Competitive wages - Based on Experience;
  • Comprehensive health benefits coverage after 30 days of full-time employment;
  • Group 401K with company matching component;
  • Generous paid time off, company paid training and tuition reimbursement;
  • Positive and safe work environments;
  • Opportunities for advancement.

Responsibilities
  • Competent and proficient operation of the following: excavator (60K LB and up), front end loader (3CY and up), articulating dump truck (25CY and up), bulldozer (150HP and up), motor grader, soil compactor, articulating water truck, compact loader, compact excavator, and other construction equipment. Minimum of 10-years of experience operating this type of equipment;
  • Operating machinery like the following: backhoe, front end loader, excavator, bulldozer, track-hoe, and compactor;
  • Operates a heavy-duty forklift as required;
  • Assures unit is never operated in an unsafe manner or in a manner which is inconsistent with Standard Operating Procedures;
  • Complete and submits all associated paperwork as required for waste tracking.
  • Perform occasional labor work;
  • Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
  • Other duties as required.

Qualifications
What does it take to work for Clean Harbors?
  • 3+ years of previous experience in operating heavy equipment required;
  • Previous experience operating Bull Dozers, and Excavators required;
  • Previous construction experience (Earthworks) preferred;
  • Must be able to travel 95-100% - Schedule 6 weeks traveling followed by 1-week home PAID;
  • Current valid driver license with an acceptable driving record required.

Physical Requirements
  • This position is physically demanding, and candidates must be able to navigate varying site conditions where steep slopes and rugged terrain may be present and walk several miles per day. Candidates must be able to lift 50 pounds unassisted and wear personal protective equipment that may restrict movement, when required.
  • Requires walking and standing for extended periods of time, sitting in equipment that may vibrate or jostle, climbing and working at heights, pulling/pushing, carrying, grasping, reaching, crawling, stooping, crouching, and balance. Requires speaking, listening, understanding, and writing English; color determination, depth perception, clarity of vision, and 20/20 eyesight (corrected or uncorrected).
  • Maintains a clean and organized work environment, and a clean personal appearance. Facial hair must always comply with the company's respiratory protection facial hair policy.

Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
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About Clean Harbors

Sourced by ZipRecruiter

Clean Harbors is North America’s leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, and manufacturing, as well as numerous government agencies. These customers rely on Clean Harbors to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary, Clean Harbors also is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in Massachusetts, Clean Harbors operates throughout the United States, Canada, Mexico and Puerto Rico.

Industry

Environmental consulting services

Company size

10,000+ Employees

Headquarters location

Norwell, MA, US