Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systemsHornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:Directs the ferry's activities including repair, maintenance, restoration, inspection and licensing programs. Serves as primary contact onboard the vessel with the USCG concerning compliance with laws and regulations. Supervise on-board crewmembers. Provide high level of customer service.
This is a part-time seasonal position, 8-12 hours / week. Sundays required.Duties and Responsibilities:- Direct the ferry's activities and insures passengers' safety and security while vessels are underway on river.
- Plan and coordinate safety inspections of the ferry to insure safe operation of equipment, crew safety and compliance with USCG laws and regulations.
- Ensures that ferry logs concerning official log, radio log, safety inspections, licensing information and safety training records are maintained in accordance with USCG regulations.
- Trains and provides feedback for evaluation of the performance of marine crew.
- Acts as representative of the operation to the public, community groups, Coast Guard and other appropriate governmental agencies to provide information concerning ferry operations.
- Prepares and submits reports and completes special projects as directed.
- Ensure that all inspections by the USCG meet the standard (no 835s) insofar as is practicable.
- Ensure that all vessel(s) are in a COI inspection ready condition at all times.
- Maintain and enhance our benchmark status with all inspecting agencies.
- Operate vessel at economical engine speeds, per established policies.
- Ensure a physically safe and environmentally sound working environment, proper tools, training, facilities and materials for all crewmembers. Conduct weekly emergency drills.
- Ensure compliance with all applicable local, state and federal safety and environmental regulations to include station bill assignments.
- Provide required training as needed for working with and proper disposal of hazardous waste.
- Review contents of Vessel Operations Guide and Pass Down Log.
- Ensure that all vessels are always kept in appropriate satisfactory condition and that maintenance work is done as unobtrusively as possible while guests are onboard.
- Maintain radio watch and monitor VHF channels 13 and 16.
- Responsible for accuracy of passenger and vehicular numbers. Ensuring cash deposits and pickup.
- Ensure that the safety of our guests and crewmembers is maximized through careful and vigorous definition, administration and enforcement of safety policies and guidelines. Coordinate emergency response.
- Ensure that all company policies are understood by, valued and followed by crewmembers. Demonstrate Company goals and values and distribute to all crewmembers.
- Develop strong relationships with appropriate crewmembers and represent the Company at meetings and other functions as requested.
- Participate in meetings, training, drills and safety audits as required by USCG & company policy.
- Ensure vessel is secure and alarm is set prior to departure from evening shift.
- Assure quality workmanship and performance by crewmembers.
- Ensure that the crew are properly uniformed, demonstrate appropriate attitudes, are technically competent in
their area of responsibility, that all crewmembers are providing their best efforts, and that we have identified
and are using their skills to the company's best advantage. - Comply with rules and regulations contained in the Crew Handbook and as directed by Supervisor
including, but not limited to:
o Report to work on time and ready for duty;
o Depart the vessel(s) only when properly relieved;
o Ensure that the proper uniform is worn and grooming standards are met;
o Complete required administrative forms clearly and accurately to include Accident/Incident Reports. - Present professional level of customer service and appearance to all - internal and external.
- Performs other duties as assigned.
Requirements & Qualifications:- HS Diploma
- Valid US MMC Master 100 ton
- Demonstrated ability to safely operate the vessel
- Must be available on Sundays
- Valid Transportation Worker Identification Credential (TWIC)
- Valid Driver's License
- Copy of DD214, if Veteran status
- Excellent verbal and written communications skills; ability to communicate clearly and effectively both orally and in writing.
- Ability to train, mentor, coach, and counsel employees.
- Exceptional customer service skills
- Strong organizational and interpersonal skills
- Ability to effectively interact with the public
- Possess and demonstrate superior judgment and performance under pressure.
- Set and achieve high standards of performance.
- Excellent verbal and written communications skills.
- Basic computer skills with Microsoft Office familiarity.
- Demonstrated ability to safely operate motor vessels.
- Experienced in supervision & training of employees.
- Must be at least 18 years of age.
This is a part-time seasonal position, 8-12 hours / week. Sundays required.#PensacolaCityFerry
The
RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts
RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
