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Permanent Remote Call Monitoring Jobs in Pullman, WA

Permanent Remote Call Monitoring information

See Pullman, WA salary details

$10

$16

$24

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for permanent remote call monitoring in Pullman, WA is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Pullman, WA?

For Permanent Remote Call Monitoring jobs in Pullman, WA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Pullman, WA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Pullman, WA are:

What cities near Pullman, WA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Pullman, WA with the most Permanent Remote Call Monitoring job openings:

Lead Financial Research Administrator

Washington State University

Pullman, WA • On-site, Remote

$5.2K - $7.0K/mo

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 16 days ago


Washington State University rating

7.3

Company rating: 7.3 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

361st of 618 rated colleges and universities


Job description

Online applications must be received before 11:59pm on:

August 9, 2026

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

143K-NN_CS_NPS - Fiscal Analyst 3, 143K-YN_CS_NPS - Fiscal Analyst 3

Business Title:

Lead Financial Research Administrator

Employee Type:

Classified

Position Details:

The Opportunity:

As the Lead Financial Research Administrator within Sponsored Program Services (SPS), the primary function of your position is to perform professional duties in the field of grant and contract accounting in accordance with Generally Accepted Accounting Principles (GAAP), ensuring expenses are allowable, allocable, reasonable and consistent. You will serve as lead by regularly assigning, instructing and checking the work of assigned Fiscal Analyst 1 and Fiscal Analyst 2 positions who are responsible for monitoring, reconciling, billing and reporting requirements for federal, state and local agencies. You will perform accounting duties related to the administration and post-award financial reporting of sponsored projects, prepare financial reports analyzing, interpreting and summarizing data in accordance with the specific agency's terms and conditions and will be responsible for requesting funds from various agency systems per agreement terms.

Sponsored Program Services(SPS) serves Washington State University (WSU) system-wide including the Pullman, Everett, Spokane, Tri-Cities, and Vancouver campuses. This position is currently eligible for remote work; the work schedule is required to overlap normal SPS office hours Monday-Friday between 8:00am - 5:00pm Pacific Time.

Additional Information:

This is a full time (100% FTE), permanent position. Overtime eligibility will be determined based on final salary placement.
Monthly Salary: $5,240 to $7,044 | Range 55 (Steps A-M) | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.
In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.
Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

  • A Bachelor's degree, which includes 18 quarter or 12 semester hours in accounting, auditing, or budgeting and two (2) years of relevant professional experience, or equivalent education/experience.

  • Intermediate to advanced proficiency level with Microsoft software programs such as Outlook, Excel, Access, Word and PowerPoint to create spreadsheets, graphs, charts and reports, prepare presentations, conduct data analysis and manage information efficiently.

  • Experience analyzing complex financial data.

Preferred Qualifications:

  • Experience with the enterprise resource planning system Workday.

  • Knowledge of or experience with OFM accounting regulations (i.e. Uniform Guidance).

  • Knowledge of or experience with the WSU Chapter 40 UPPM and Chapter 30 UPPM.

  • Possess advanced computer skills, specifically working in a Microsoft Windows environment with an emphasis on Excel.

  • Possess the ability to communicate technical accounting language and terms in a user-friendly format.

  • Bachelor's Degree in Accounting.

  • Experience with research grants and contracts.

  • Experience auditing and reconciling complex financial data.

  • Experience leading the work of others.

Position Sponsorship Eligibility: Not eligible for work visa sponsorship
About Sponsored Program Services - sps.wsu.edu
Area/College: Financial and Business Services
Department Name: Sponsored Program Services
Location: Remote


Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
1) Resume
2) Cover Letter
External candidates, upload all documents in the "Application Document" section of your application.
Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the "Resume/Cover Letter" section of your application.
Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.
Reference contact information will be requested later in the recruitment process through Workday.
Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:

Full time

Position Term:

12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU's Compliance and Civil Rights, the Department of Education's Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/


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About Washington State University

Sourced by ZipRecruiter

Washington State University (WSU), headquartered in Pullman, WA, US, operates in the higher education industry, serving as a public research university. This institution, established in 1890, primarily focuses on delivering exceptional teachings, advancements in research, and commitment to public service. WSU offers a wide range of undergraduate and postgraduate programs across various fields on its multiple campuses and online. Its mission is to advance, extend, and apply knowledge to drive economic, social, and cultural vitality throughout the state of Washington, the nation, and across the globe.

Industry

Education

Company size

5,001 - 10,000 Employees

Headquarters location

Pullman, WA, US

Year founded

1980

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