Experience managing remote and globally distributed engineering teams. * Experience working within ... Experience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business ...
Experience managing remote and globally distributed engineering teams. * Experience working within ... Experience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business ...
Experience managing remote and globally distributed engineering teams. * Experience working within ... Experience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business ...
Experience managing remote and globally distributed engineering teams. * Experience working within ... Experience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business ...
Pbx Engineer Remote information
What are the key skills and qualifications needed to thrive as a PBX Engineer (Remote), and why are they important?
To thrive as a PBX Engineer (Remote), you need strong knowledge of telephony systems, VoIP protocols, network troubleshooting, and typically a degree in computer science or a related field. Familiarity with PBX platforms such as Avaya, Cisco, or Asterisk, and experience with SIP, TCP/IP, and relevant certifications (e.g., CCNA Voice) are usually required. Excellent problem-solving, communication, and time-management skills help remote engineers effectively support clients and collaborate with distributed teams. These skills and qualities ensure reliable telecommunication services, swift issue resolution, and seamless remote operations.
What is a PBX Engineer and what do they do when working remotely?
A PBX (Private Branch Exchange) Engineer is a telecommunications professional responsible for installing, configuring, maintaining, and troubleshooting business phone systems, both hardware and software-based. When working remotely, a PBX Engineer typically manages these systems via secure remote access tools, monitors system performance, applies updates, and resolves user issues without being onsite. They also collaborate with IT teams and vendors to ensure the communication infrastructure operates efficiently and securely.
What are some common challenges faced by remote PBX Engineers, and how can they effectively address them?
Remote PBX Engineers often encounter challenges such as troubleshooting complex telephony issues without physical access to hardware and coordinating with on-site teams across different time zones. To overcome these obstacles, it's essential to develop strong communication skills, be proficient with remote diagnostic tools, and maintain detailed documentation of the systems. Leveraging collaboration platforms and establishing clear escalation procedures can also help ensure timely and efficient problem resolution while working remotely.
What is the difference between Pbx Engineer Remote vs Pbx Technician?
| Aspect | Pbx Engineer Remote | Pbx Technician |
|---|---|---|
| Credentials | Certifications in VoIP, networking, and PBX systems | Basic certifications or on-the-job training in PBX systems |
| Work Environment | Remote, often collaborating with teams and clients online | On-site or remote, primarily hands-on with hardware and systems |
| Industry Usage | Telecommunications, IT, and enterprise communication providers | Telecom companies, service providers, and technical support teams |
The main difference between a Pbx Engineer Remote and a Pbx Technician lies in their roles and responsibilities. Pbx Engineers typically focus on designing, configuring, and maintaining complex PBX and VoIP systems remotely, requiring advanced certifications. Pbx Technicians usually handle installation, troubleshooting, and maintenance tasks, often with more hands-on work. Both roles are essential in the telecommunications industry, but the Engineer role emphasizes remote system management and advanced technical skills.
What are popular job titles related to Pbx Engineer Remote jobs in Georgia? For Pbx Engineer Remote jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Pbx Engineer Remote jobs in Georgia look for? The top searched job categories for Pbx Engineer Remote jobs in Georgia are:
What cities in Georgia are hiring for Pbx Engineer Remote jobs? Cities in Georgia with the most Pbx Engineer Remote job openings:
Full-time
Medical, Dental, Vision, Retirement
Posted 26 days ago
Job description
Engineering Manager - UCaaS PlatformBuild it, Scale it, Own it
Sangoma is a global leader in business communications, delivering cloud-based solutions that help organizations connect, collaborate, and communicate from anywhere. Our portfolio includes Unified Communications (UCaaS), Contact Center (CCaaS), VoIP, SIP Trunking, Managed Connectivity, and Communications Platforms serving businesses worldwide.
Sangoma is seeking an experienced Engineering Manager - UCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of our Unified Communications platform.
This role is ideal for a leader who combines strong people management skills with technical credibility. You will lead and develop engineers across multiple countries and time zones while partnering closely with Product Management to deliver highly available, scalable, and innovative communications solutions that power voice, messaging, collaboration, and business communications services for customers worldwide.
The ideal candidate has experience leading engineering teams within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or SaaS environments and possesses the technical depth to contribute to architecture discussions, technical planning, code reviews, and engineering strategy.
Location: United States, Canada, or Medellin, Colombia
Your Role:- Lead, mentor, and develop a globally distributed team of software engineers.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Partner with Product Management to prioritize, plan, and deliver strategic product initiatives.
- Drive the development, scalability, reliability, and performance of Sangoma's UCaaS platform.
- Lead engineering efforts supporting voice, messaging, provisioning, administration, integrations, and communications services.
- Participate in architecture reviews, technical design discussions, and engineering planning.
- Guide engineering teams through technical decisions, code reviews, and software development best practices.
- Champion Agile development, CI/CD, automation, testing, observability, and operational excellence.
- Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement initiatives.
- Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfaction.
- Recruit, retain, and develop top engineering talent.
Requirements
- 8+ years of software engineering, platform engineering, or related technical experience.
- 3+ years of engineering management experience leading software engineering teams.
- Experience managing remote and globally distributed engineering teams.
- Experience working within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or customer-facing SaaS environments.
- Strong software engineering background with experience in modern application development and distributed systems.
- Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
- Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
- Experience with Linux/Unix environments.
- Experience with PostgreSQL, MySQL, or similar relational databases.
- Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
- Strong communication, leadership, coaching, and stakeholder management skills.
Preferred Qualifications
- Experience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business communications solutions.
- Strong understanding of SIP, VoIP, WebRTC, SBCs, call routing, provisioning systems, and telecommunications infrastructure.
- Experience with Asterisk, FreePBX, FreeSWITCH, Session Border Controllers (SBCs), or similar communications technologies.
- Experience with Microsoft Teams integrations, SIP Trunking, messaging platforms, or collaboration technologies.
- Experience with AWS, Azure, or Google Cloud.
- Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.
- Experience supporting highly available, mission-critical communications platforms.
- Experience with programming languages such as PHP or Lua
Benefits
What We Offer:
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.