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Technical Assistant for Online Learning, Part-Time Temporary
Category: Administrative/Professional
Department: Distributed Learning
Locations: Batavia, NY
Posted:
Closes:
Type:
Position ID: 200300
About Genesee Community College:
Founded in 1966 as part of the prestigious State University of New York (SUNY), Genesee Community College serves a 2500 square mile region in the counties of Genesee, Livingston, Orleans and Wyoming. GCC is a student-centered collegiate community that annually serves more than 4,300 students with 75+ academic degrees, certificates and micro-credentials, and several campus locations in Western New York State. Located in Batavia, GCC is only a short drive away from Buffalo and Rochester.
One of GCC's trademarks is cutting-edge technology that includes the Conable Technology Building, 54 Hyflex Classrooms, 88 smart classrooms, 27 computer labs and 8 science labs. Both the onsite and online learning modalities boast a 14:1 student-to-faculty ratio, giving students plenty of hands-on, one-to-one teaching and learning opportunities.
EDsmart recently ranked GCC as the number one community college in Western, New York and the fourth best community college in New York State.
The spacious campus boasts a new Advanced Manufacturing and Skilled Trades Lab, along with a Criminal Justice lab, Veterinary Tech lab, Solar Electric Technician lab, Nursing lab, Digital Arts Lab and Computerized Drafting & Design Lab. Additionally, the campus houses the Stuart Steiner Performing Arts Center, Roz Steiner Art Gallery, Alfred C. O'Connell Library and Child Care Center. The Richard C. Call Arena features a multi-use field house, classrooms, locker rooms, state-of-the-art fitness center, coach offices and a press box overlooking the new turf field. College Village, a student housing community, offers suite and communal style student housing at the Batavia campus.
SUNY Genesee awards over 250 student scholarships annually and has an extensive Financial Aid program. GCC is committed to providing the educational experiences which promote intellectual and social growth, workforce and economic development and global citizenship. Additional information about GCC is available at www.genesee.edu.
Job Description
GENERAL FUNCTIONS:
The Part-Time Technical Assistant for Online Learning supports student success in online, hybrid, and HyFlex courses by engaging in proactive outreach, following up on Early Alert reports, and responding to student inquiries. This position plays a key role in assisting students with navigating online learning tools, identifying support resources, and fostering academic persistence in a digital learning environment. The assistant provides timely, high-quality customer service through multiple communication channels, working collaboratively with faculty, advisors, and student services.
SPECIFIC RESPONSIBILITIES:

• Provide friendly and responsive support to online students via phone, email, and web-based systems.
• Conduct proactive outreach to students flagged in Early Alert reports and document follow-up.
• Help students understand and navigate the college's online learning platform (e.g., Brightspace), MyGCC, and other academic tools.
• Answer general questions about online learning policies, deadlines, participation expectations, and available support services.
• Refer students to appropriate campus resources (e.g., tutoring, advising, tech support) as needed.
• Maintain detailed records of outreach efforts and student interactions.
• Assist in identifying patterns in student challenges and share insights with the Online Learning Office.
• Support initiatives to improve student engagement, retention, and satisfaction in online courses, including social media.
• Perform other duties as assigned to support the success of online learners.

Job Requirements:
EDUCATION:
Associate's degree required, bachelor's preferred
EXPERIENCE:
Preferred:

• One year of customer service or student support experience, preferably in higher education
• Experience with a Learning Management System (e.g., Brightspace), student information systems (e.g., Banner), or early alert systems
• Familiarity with online learning environments and student support strategies

KNOWLEDGE SKILLS AND ABILITIES

• Excellent interpersonal, written, and verbal communication skills
• Strong organizational skills and attention to detail
• Demonstrated ability to work independently and as part of a team
• Commitment to diversity, equity, inclusion, and accessibility in education
• Ability to work within multiple systems and platforms, including email, spreadsheets, and web-based forms

Additional Information:
RELATIONSHIPS:
Reports to the Director of Online Learning. Collaborates closely with Online Learning staff, faculty, advisors, and Student Success staff.
SALARY AND CONDITIONS OF EMPLOYMENT:
This is a temporary, part-time position at 19.5 hours per week and is compensated at a rate of $18.29 per hour. Must be available to work on weekdays to support service demands.
BENEFITS:
NYS Retirement Options
Flex Spending Account
GCC Tuition Assistance
Access to the Employee Assistant Program (EAP)
Access to the fitness center, pool, studio, walking trails and more at the Richard C. Call Arena
On Campus dining options for breakfast, lunch and dinner
Access to approximately 90,000 items via GCC's Library Services
To apply, visit https://apptrkr.com/7155785
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