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Life Safety/Security Communications Specialist - JLL

What this job involves:

The Life Safety/Security Communications Specialist plays a critical role in protecting people and assets across JLL's global portfolio by serving as the front line of emergency response and security operations. Working in a fast-paced, multi-discipline operations center, you'll be the vital link between employees, facilities, and emergency services-receiving and dispatching emergency and non-emergency calls, monitoring access control systems, surveillance cameras, critical alarms, and fire safety systems across multiple sites. Your vigilance and quick decision-making directly support business continuity, crisis management, and the safety of thousands of personnel. This role offers the opportunity to make a meaningful impact every day while working with cutting-edge security technology and collaborating with global teams to respond to and mitigate critical incidents.

What your day-to-day will look like:

• Monitor and operate integrated security systems including access control (C-Cure 9000), video surveillance (Milestone), fire alarm panels, and multi-site radio communications to maintain real-time situational awareness across facilities
• Process and dispatch emergency calls for security, fire, medical, and hazardous materials incidents using Emergency Medical Dispatch protocols, provide pre-arrival instructions, and coordinate response with on-site teams and external emergency services
• Serve as the primary liaison between JLL site personnel, corporate security, EHS teams, and local law enforcement/EMS agencies during incidents and emergencies, ensuring seamless communication and appropriate escalation
• Create, monitor, and track work orders using Corrigo and other work request platforms while maintaining accurate incident documentation through CAD systems and completing detailed incident reports
• Utilize the Critical Event Management platform to disseminate urgent notifications to stakeholders, account for personnel during major events, and coordinate fire system monitoring/impairment communications with third-party monitoring companies
• Identify priority issues requiring immediate escalation, complete assigned callbacks, route calls to appropriate resources, and proactively suggest process improvements based on operational observations
• Respond to access control alarms by assigning appropriate security resources to investigate and resolve issues while maintaining compliance with client-driven standards and protocols

Required Qualifications:

• High school diploma or equivalent with demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work rotating 12-hour shifts on the Pittman schedule (2-2-3 rotation) including days, nights, weekends, holidays, and mandatory overtime as an essential employee during site closures and emergencies
• Strong customer service orientation with excellent verbal and written communication skills, capable of remaining calm and professional during high-stress emergency situations
• Proven ability to multitask effectively in a dynamic, fast-paced environment while maintaining attention to detail and accuracy in documentation and dispatch operations
• Willingness to obtain and maintain Public Safety Telecommunicator I certification and Emergency Medical Dispatch (EMD) certification as required for the role

Preferred Qualifications:

• Associate's degree in criminal justice, emergency management, public safety, or related field
• Two or more years of experience in security operations centers, law enforcement dispatch, emergency medical services, fire services, or military communications roles
• Technical familiarity with C-Cure 9000 Access Control System, Milestone video management software, threat assessment platforms, emergency mass notification systems, or CISCO phone systems
• Current CPR certification, Emergency Medical Technician (EMT) license, or Public Safety Telecommunicator certification
• Prior experience using Computer-Aided Dispatch (CAD) systems for incident tracking and reporting in security or emergency services environments

Location:Onsite

Work Shift:Rotating 12-hour shifts (Pittman Schedule: 2-2-3 rotation); Day, evening, and overnight shifts available. Weekend, holiday, and overtime work required. Shift differential of 8-10% applies.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

52,000.00 - 52,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Lawrence, NJ

Job Tags:

Access Control (AC), Access Control (AC), Adaptability, Analytical Thinking, Business, Camera Systems, Card Access Systems, Cardiopulmonary Resuscitation (CPR), Communication, Control System (Inactive), Customer Service, Data Entry, Dispatch (Logistics), Emergency Medical Response, Emergency Medical Services, Emergency Services, Fire Alarm Systems, Fire Services, Fire Suppression Systems, Global Business, Harassment Training, Interpersonal Communication, Interpersonal Relationships, Inventory Management, Law Enforcement {+ 19 more}

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.