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International Account Manager

Are you a logistics professional with a passion for global supply chains? Do you thrive in a fast-paced environment where your expertise in international freight forwarding directly impacts client success? BTX Global Logistics is looking for a proactive and detail-oriented International Account Manager to join our dynamic team in San Diego, CA area.

At BTX Global Logistics, we don't just move freight; we deliver peace of mind. We're a leading force in the logistics industry, renowned for our exceptional service, innovative solutions, and unwavering commitment to our clients. When you join us, you'll be part of a company that values expertise, fosters professional growth, and truly invests in its people.

As an International Account Manager, you'll be at the forefront of managing complex international shipping needs for our diverse client base. You'll leverage your extensive industry knowledge to provide professional, timely, and compliant solutions, ensuring seamless end-to-end global transportation.

What You'll Do:

1. Navigate the Global Trade Landscape: Become an expert in import/export compliance and trade regulations, proactively communicating updates to clients and internal teams. You'll be instrumental in maintaining accurate ISF (Importer Security Filings) for ocean imports, ensuring daily compliance.
2. Master International Shipments: Competently manage all facets of international shipments, including air freight, ocean freight, intermodal transportation, and handling of hazardous and regulated/licensed commodities. From initial booking to final delivery, you'll orchestrate efficient and cost-effective solutions.
3. Strategic Client Partnership: Work in partnership with clients to educate, define, document, and optimize their International Supply Chain. You'll develop strong relationships built on trust and confidence, offering innovative routing solutions and negotiating optimal pricing with carriers and agents to win their business.
4. Operational Excellence: Ensure accurate data entry and meticulous attention to detail for every shipment within our proprietary BTX Ship system and Google Docs. You'll monitor pre-alerts, quote requests, and bookings, confirming receipt and managing all necessary documentation.
5. Proactive Communication & Support: Maintain constant communication with agents, carriers, and clients at origin and destination, ensuring smooth transit and timely resolution of any issues. You'll respond to inquiries promptly, assist with claims, and proactively share industry updates from resources like the Journal of Commerce.
6. Financial Acumen: Ensure all shipments are accurately turned over for invoicing within 7-10 days of delivery, verifying all costs and charges are precise and as quoted.
7. Team Collaboration: Support and train new team members as needed, contributing to a collaborative and knowledgeable work environment. You'll also participate in our on-call/overnight rotation as a salaried employee, demonstrating your commitment to client needs.

What Makes You an Ideal Candidate:

1. Logistics Acumen: You possess an Associate's degree or equivalent, coupled with 2-3 years of related logistics and freight forwarding industry experience. You have a strong understanding of supply chain principles and the ability to calculate critical figures like volume weight.
2. Compliance & Regulations: Proficient knowledge of import/export compliance and trade regulations is essential. HAZMAT Certification and TSA Testing Requirements (or the ability to obtain them) are a significant plus.
3. Technology Savvy: You're comfortable utilizing transportation management software, including our BTX Ship platform, and are proficient in Microsoft Office (Outlook, Excel, Word).
4. Problem-Solver Extraordinaire: You're highly organized, detail-minded, and possess strong problem-solving and decision-making skills. You anticipate challenges and proactively seek "one step ahead" solutions.
5. Exceptional Communicator: You maintain a professional, friendly, and proactive demeanor, building strong rapport with clients and colleagues through all communication channels. Excellent written and verbal communication skills, including proper grammar and spelling, are a must.
6. Adaptable & Resilient: You can multitask effectively, prioritize your workload, and thrive both independently and as part of a team. You're willing to work overtime as needed to meet client demands.

Why Choose BTX Global Logistics?

At BTX, we believe our people are our greatest asset. We offer a supportive and engaging work environment where your contributions are recognized and valued. Here's what sets us apart:

1. Impactful Work: You'll play a crucial role in connecting businesses globally, directly contributing to our clients' success and the flow of international trade.
2. Growth Opportunities: We are committed to your professional development, providing resources and training to enhance your skills and advance your career within the logistics industry.
3. Collaborative Culture: Join a team of dedicated professionals who are passionate about what they do and support each other's success.
4. Competitive Compensation & Benefits: We offer a competitive salary range of $65,000 - $85,000 per year, along with a comprehensive benefits package that includes:
   1. 401(k)
   2. Dental insurance
   3. Health insurance
   4. Paid time off
   5. Vision insurance

Additional Information:

BTX Global Logistics is a global transportation and logistics organization with over 30 regional branches in the U.S. and Canada. The Domestic Operations Representative will be expected to aid in the transformational change expected of this organization due to its continual and rapid growth.

Type: Full-time, Exempt
Industry: Freight Forwarding
Compensation: Salary Commensurate with Experience
Benefits: Competitive
Travel: N/A
Location: San Diego, CA (SAN)

BTX is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. BTX does not discriminate on the basis of disability, laws.

If you're ready to take the next step in your international logistics career and join a company that empowers its employees to excel, we encourage you to apply! Come be a part of the BTX Global Logistics family and help us continue to deliver excellence across the globe.