Position Details
Classification Information
Position Classification Title
IT Applications Professional, Programmer Analyst
FLSA
Exempt
Position Class
89794
Position Overview
Join the Ramily!
Join the Ramily!
Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks
Position Summary
Join Our Team as an IT Analyst/Programmer II!
The Winston-Salem State University Office of Information Technology (OIT) is seeking a skilled and motivated IT professional to design, implement, and support innovative technology solutions that power our academic and administrative systems. In this role, you'll work closely with campus partners to analyze needs, develop applications, and manage key platforms such as Canvas, Panopto, and other enterprise tools that directly impact teaching, learning, and student success.
As a key member of our OIT team, you'll lead and support projects, enhance system performance, and provide advanced technical support while ensuring applications remain secure, reliable, and user-focused. If you're passionate about solving complex problems, collaborating with diverse stakeholders, and delivering technology solutions that make a real impact, we encourage you to apply and help shape the future of WSSU.
Responsibilities of the IT Analyst/Programmer II:
- Design, develop, implement, and support applications aligned with university needs
- Administer and maintain enterprise systems, including:
- TeamDynamix (CRM)
- Learning Management Systems (Canvas LMS)
- Adobe Creative Cloud
- Academic tools such as Panopto, Respondus, and Turnitin
- Perform system maintenance, upgrades, and monitoring to ensure optimal performance
- Develop integrations, workflows, and enhancements to existing systems
- Ensure data integrity, security, and availability across applications
- Analyze business processes and translate requirements into technical solutions
- Develop test plans, scenarios, and documentation to ensure quality and performance
- Evaluate and improve application functionality and system performance
- Troubleshoot technical issues and implement solutions
- Stay current with emerging technologies and recommend innovative improvements
- Lead or contribute to IT projects by coordinating timelines, resources, and deliverables
- Translate technical concepts into clear language for non-technical stakeholders
- Gather and document requirements; develop functional specifications
- Support change management and software deployment efforts
- Assist with user training and knowledge transfer
- Contribute to IT strategy and long-term planning initiatives
- Evaluate solutions and recommend improvements aligned with university goals
- Identify opportunities to increase efficiency and effectiveness through technology
Position Information
Position Number
900255
Working Position Title
IT Analyst/Programmer II
Building and Room No.
Elva Jones Building
1111-K2
Appointment Type
Permanent Full-Time
If Time Limited.
No
Appointment Length.
n/a
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies
Not Mandatory
Normal Work Schedule
M-F 8 am-5 pm, weekends, flexible
On-Call as Needed
Department Required Skills
Education
- Bachelor's degree in Computer Science, Information Technology, or a related field (Relevant experience may substitute on a year-for-year basis)
Key Skills
- Analytical Thinking: Ability to assess needs and develop effective solutions
- Business Acumen: Align technical solutions with organizational goals
- Communication: Strong written and verbal skills; able to explain technical concepts clearly
- Problem Solving: Proactive, independent, and solution-oriented
- Customer Focus: Dedicated to delivering high-quality service and support
Preferred Years Experience, Skills, Training, Education
Preferred Qualifications
- Master's degree with experience in enterprise application support
- 2-4 years of relevant IT experience in application development, administration, or support
- Experience with:
- Canvas LMS
- SharePoint and Microsoft 365
- Software implementation and application administration
- APIs, integrations, and system interfaces
- Experience supporting academic and enterprise tools such as:
- TeamDynamix
- Adobe Creative Cloud
- Panopto, Respondus, and Turnitin
- Familiarity with instructional technologies, training practices, and knowledge transfer methods
- Experience in higher education environments
Required License or Certification
Valid US Driver's License
No
Commercial Driver's License Required
No
Physical Required
No
List any other medical/drug tests required 
