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Ombudsman Jobs in Indiana (NOW HIRING)

Meridian Health

Enrollment Specialist

Fort Wayne, IN · On-site

Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions ...

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Ombudsman information

See Indiana salary details

$35.7K

$72.5K

$119.4K

How much do ombudsman jobs pay per year?

As of Jul 4, 2026, the average yearly pay for ombudsman in Indiana is $72,539.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $97,500.00 per year, depending on experience, location, and employer.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication, problem-solving, and neutrality. The job can offer job stability and the opportunity to make a positive impact, but workload and emotional demands vary by organization. Certification and experience can enhance career prospects in this field.

How does an Ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What qualifications does an ombudsman need?

An ombudsman typically needs a bachelor's degree in a relevant field such as law, public administration, or social sciences. Experience in conflict resolution, strong communication skills, and knowledge of the organization or sector they serve are also important qualifications. Some roles may require certification or specialized training in mediation or dispute resolution.

What Is an Ombudsman?

An ombudsman, or ombudsperson, works for an organization, such as a school, office, government agency, or medical facility, to help mediate conflicts between parties. As an ombudsman, your duties are to listen, assess, and discuss issues that arise between employees, students, or other individuals. You may help guide parties through conflict resolution training or exercises, refer people to helpful resources, and be a facilitator whenever a formal dispute needs to be resolved in the workplace. You may also be responsible for identifying potential problem areas and making suggestions for how to improve organizational structures and policies.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization they oversee. The role requires strong communication skills and knowledge of relevant policies or regulations.

What is an Ombudsman?

An Ombudsman is an independent official appointed to investigate and address complaints made by individuals against organizations, particularly within the public sector or large institutions. Their main role is to ensure fairness, transparency, and accountability by resolving disputes and recommending improvements to policies or procedures. Ombudsmen act as neutral parties, providing confidential, impartial assistance to those who feel they have been treated unjustly. They do not have the power to enforce decisions but can make recommendations based on their findings. This role helps to promote trust in organizations and uphold the rights of individuals.

How do you get a job as an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences, along with experience in conflict resolution, advocacy, or customer service. Strong communication, problem-solving skills, and knowledge of the organization or sector are essential, and some roles may require certification or specialized training in mediation or dispute resolution.
More about Ombudsman jobs
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Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,539 per year, or $34.9 per hour.

Enrollment Specialist 7165

Meridian Health Services

Fort Wayne, IN

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Text 7165 to 765-523-4622 to Quick Apply for this Enrollment Specialist opportunity!

Focusing on “Whole-Person” Healthcare
Meridian Health Services is a progressive healthcare organization that believes in treating the “whole-person” integrating physical, mental and social well-being to help people achieve their optimum health. This approach connects treatments and doctors working together to heal both the body and mind for total well-being.

Meridian Health Services is currently seeking an Enrollment Specialist to deliver fair and impartial information about the availability of health insurance plans to potentially qualified recipients and assist in enrollment into one of the Medicaid programs and/or Marketplace. This position is based in Fort Wayne but would require travel up to 10% of the time to 10% to outreach events, meetings, and FSSA..

Key Responsibilities:

  • Schedule appointment to assist clients and members of the community in completing Medicaid, SNAP (Food stamps), HIP (Healthy Indiana Plan), CHIP (Childrens Health Insurance Plan) and Marketplace applications.
  • Conduct public education activities to raise awareness about coverage options available under Medicaid, CHIP, and the Marketplace; Help individuals understand and access affordable options.
  • Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions about their health plan, coverage, or a determination.
  • Conduct enrollment activity at outreach when appropriate.
  • Demonstrate the capacity to conduct "in reach" with currently uninsured health center patients and "outreach" to non-health center patients in their approved service area. Health center outreach and enrollment assisters will be required to help any patient or resident seeking outreach and enrollment assistance.
  • Educating consumers and assist with Medicaid re-determinations when requested.
  • Assist consumers with updating their insurance plans when they have a life changing event.
  • Assist clients through the appeal process. Help initiate the appeal request, print and provide updated medical records and attend the appeal hearing.

We are seeking candidates with the following qualities:

  • High school diploma or equivalent required; Associate’s degree in Business or Human Services Related Field preferred
  • Eligible to become Certified Indiana Navigator and Federal Certified Application Counselor within three months of employment required.
  • Continuing education requirements for both certifications required.
  • Previous work experience in medical setting preferred.
  • Valid drivers license, a driving record meeting Meridian's requirements, reliable transportation, and proof of auto insurance.

Meridian Health Services provides the following benefits:

  • Health, dental, vision plans
  • Merit Based Compensation Plan
  • Voluntary benefits, including critical illness, short term disability, etc.
  • 401k with company contribution
  • Generous PTO plan
  • Wellness plan
  • Paid Holidays
  • Life balance oriented organization

Drug screen, TB test, extensive background check, and fingerprinting are required of all Meridian employees. Meridian Health Services recommends that all individuals who join Meridian have a flu shot and Covid vaccination to further protect our staff and the patients we serve. We also adhere to Covid-related protocol including wearing masks, social distancing, and sanitizing.

Meridian Health Services is an Equal Opportunity Employer (M/F/D/V) and also participates in E-Verify.