Bessemer, MI · On-site
Medical
Dental
Retirement
PTO
... messages in a communication center, entering all requests for service into the computer-aided ... National Crime Information Center (NCIC) certification. * Cardiopulmonary Resuscitation (CPR ...
Bessemer, MI · On-site
Medical
Dental
Retirement
PTO
... messages in a communication center, entering all requests for service into the computer-aided ... National Crime Information Center (NCIC) certification. * Cardiopulmonary Resuscitation (CPR ...
To thrive in an Ncic Inmate Communications role, you need strong customer service skills, attention to detail, and familiarity with correctional facility protocols, often complemented by experience in telecommunications or support roles. Proficiency with call monitoring systems, ticketing platforms, and knowledge of compliance regulations like FCC or correctional communications standards is beneficial. Excellent communication, problem-solving, and the ability to remain calm under pressure are valuable soft skills for this position. These abilities are essential for ensuring reliable, secure inmate communications while supporting facility operations and maintaining the required legal standards.
An NCIC Inmate Communications job typically involves managing and maintaining inmate communication systems, such as phone and messaging services, in correctional facilities. Employees may assist with account setup, troubleshoot issues, ensure compliance with regulations, and provide customer support for inmates and their families. The role requires technical knowledge, attention to security protocols, and strong communication skills.
In an Ncic Inmate Communications role, your key responsibilities include managing inmate phone accounts, troubleshooting communication issues, ensuring compliance with all facility regulations, and providing support to both inmates and correctional staff. You may work in an office environment at a call center, remotely, or occasionally on-site at correctional facilities, depending on the company's operations. Collaboration with law enforcement, IT teams, and facility management is common, and you'll often need to adapt to evolving security protocols. The role can be fast-paced, requiring accuracy and discretion when handling sensitive information, which keeps your work both challenging and rewarding. Career growth is possible through advancement to supervisory or technical specialist positions as you gain experience and skills.
For Ncic Inmate Communications jobs in Michigan, the most frequently searched job titles are:
The top searched job categories for Ncic Inmate Communications jobs in Michigan are:
Full-time
Medical, Dental, Retirement, PTO
Posted 13 days ago
TARGET CLOSE DATE:
08/21/2026PAY GRADE:
Grade 18TYPE:
Full timeJOB SUMMARY:
Public Safety Dispatchers support public safety agencies by receiving emergency and non-emergency telephone and radio messages in a communication center, entering all requests for service into the computer-aided dispatch (CAD), and dispatching public safety personnel as warranted. Employees in this job class provide information and referrals to citizens for non-emergency calls. Work is performed in a call center setting and employees operate a technological workstation to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way radios, etc. Public Safety Dispatchers do not supervise others. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness.COMPENSATION & BENEFITS:
Agencies provide competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more.MINIMUM QUALIFICATIONS:
The following are job-related qualifications that are required for employment consideration for this position:
Experience in a customer service-oriented position (e.g., interacting with people, providing information and/or a service).
No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude.
Willing to submit to a general and criminal background check.
Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed.
PREFERRED QUALIFICATIONS:
The following are job-related qualifications deemed desirable by Merit System agencies. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes.
Experience as a public safety dispatcher.
Emergency Medical Dispatch (EMD) certification.
Emergency Fire Dispatch (EFD) certification.
Emergency Police Dispatch (EPD) certification.
National Crime Information Center (NCIC) certification.
Cardiopulmonary Resuscitation (CPR) certification.
TYPICAL JOB DUTIES:
Answers and manages calls to allow effective communication and response of emergency responders (i.e., police, fire, emergency medical services (EMS)) for citizens during emergency situations.
Provides information and referrals to citizens, public safety personnel, media, etc. by responding to calls involving non-emergency situations.
Operates technology-based work station that includes multiple video monitors, multiple software programs running simultaneously, a personal computer, phone lines, headsets, and alarm boards in order to receive, forward, and monitor calls for services.
Dispatches public safety personnel (i.e., police, fire, and medical emergency) and informs responding units of pertinent information regarding emergency situations.
Monitors responses of public safety personnel and activities of other dispatchers to track progress, maintain communications, and ensure personnel safety.
Accesses and maintains suspect and/or incident information by running database queries, updating databases, completing reports/logs, and filing documentation.
Monitors the functions of the detention center and ensures inmate safety and well-being.
Trains new employees, interns, or temporary employees how to perform the job to ensure employees are able to appropriately handle emergency calls and provide citizen and emergency personnel with necessary information.
Performs miscellaneous duties such as attending meetings, handling incoming and outgoing monies for reports, monitoring the weather, and updating information.
Engages in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines.
PHYSICAL DEMANDS:
Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods.WORK ENVIRONMENT:
Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc. Job requires working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights.EEO STATEMENT:
The Personnel Board of Jefferson Countyprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Each Merit System member city/agencyoperates its own equal employment opportunity policies available on the individual city/agency website.
ACCOMMODATION:
To request an accommodation in the application or hiring process due to your own ongoing medical condition or disability, please contact our Accommodations Coordinator at accommodationrequest@pbjcal.org or phone at 205-279-3500 (select option 1) Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. The accommodation process is reserved solely for job seekers with disabilities requesting accessibility assistance or accommodation in the job application process.
NOTE:
This job posting may close before, or be extended beyond, the listed Target Close Date based on the employment needs of the Merit System. More detail regarding this job is available by clicking Apply.
DISCLAIMER:
This job posting is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required for this position and may be changed at the discretion of the Personnel Board at any time.