Social Care Leader
Tucson, AZ · On-site
This is a permanent leadership position responsible for managing our consumer group social response ... Oversee the quality of unscripted, brand-aligned responses across social platforms and app stores.
Social Care Leader
Tucson, AZ · On-site
This is a permanent leadership position responsible for managing our consumer group social response ... Oversee the quality of unscripted, brand-aligned responses across social platforms and app stores.
Manager Unscripted Development information
What are the key skills and qualifications needed to thrive as a Manager, Unscripted Development, and why are they important?
To thrive as a Manager, Unscripted Development, you need a solid background in television production, content development, and a keen sense for emerging trends, typically supported by a relevant bachelor’s degree and experience in unscripted or reality programming. Familiarity with industry-standard project management tools, budgeting software, and editing platforms like Avid or Adobe Premiere is often required. Strong interpersonal skills, creative vision, and the ability to pitch and communicate ideas clearly are crucial soft skills for success in this role. These skills and qualities are important because they ensure the effective creation, development, and execution of engaging unscripted content that meets both creative and business objectives.
How does a Manager of Unscripted Development typically collaborate with production teams and network executives during the development process?
A Manager of Unscripted Development serves as a key liaison between creative teams, production staff, and network executives. They are responsible for nurturing show concepts from pitch to pilot, offering feedback on creative materials, and ensuring that ideas align with the network’s brand and strategic goals. This role requires frequent meetings, constructive negotiations, and clear communication to balance creative vision with practical considerations like budgets and scheduling. Collaborating effectively across departments is essential to address challenges quickly and move projects forward smoothly.
What is a Manager of Unscripted Development?
A Manager of Unscripted Development is a professional responsible for identifying, developing, and overseeing the creation of unscripted television content, such as reality shows, documentaries, and competition series. They work with creators, producers, and networks to develop show ideas, review pitches, and guide projects from concept to production. This role involves staying on top of industry trends, evaluating potential programming, and ensuring that projects align with the company's brand and audience. They often collaborate with various departments to move projects forward and ensure successful execution.
What is the difference between Manager Unscripted Development vs Scripted Development Manager?
| Aspect | Manager Unscripted Development | Scripted Development Manager |
|---|---|---|
| Credentials | Bachelor's in Film, TV, or related field; experience in unscripted content | Bachelor's in Film, TV, or related field; experience in scripted content |
| Work Environment | Production companies, reality TV, documentary projects | TV networks, scripted series, film studios |
| Industry Usage | Commonly used in reality, documentary, and non-fiction genres | Primarily used in scripted TV and film projects |
The main difference between Manager Unscripted Development and Scripted Development Manager lies in the content type they oversee. Unscripted managers focus on reality, documentary, and non-fiction projects, requiring experience in these genres. Scripted managers handle fictional series and films, emphasizing skills in narrative storytelling. Both roles demand similar credentials but differ in their industry focus and work environment.
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Intuit rating
8.4
Based on 81 frontline employees who took The Breakroom Quiz
64th of 184 rated software companies
Job description
We are looking for a Social Care Leader to join our Intuit Social Care & Community Engagement team in the Intuit Expert Network. This is a permanent leadership position responsible for managing our consumer group social response team. You will ensure our brand voice remains consistent and helpful, while also acting as a key advocate for our customers by bridging the gap between social sentiment and product innovation.
Responsibilities
- Champion the Brand: Act as the final point of escalation for high-touch, sensitive social media interactions. Ensure every response reinforces trust and helps our customers prosper.
- Drive Insights to Action: Champion 'Voice of the Customer' from social channels to identify systemic product issues. Partner cross-functionally to drive durable fixes that reduce customer friction.
- Cultivate Talent: Manage a seasonal team with a focus on 'Learn and Grow.' You will be responsible for the career development and technical proficiency of your team members.
- Innovation through AI: Leverage Intuit's AI-driven tools to streamline workflows, allowing your team to focus on high-value, empathetic human connections.
- Lead High-Performing Teams: Recruit, onboard, and manage a seasonal team of specialists. You'll be responsible for performance management, providing real-time feedback, and keeping engagement high during peak volumes.
- Operational Excellence: Oversee the quality of unscripted, brand-aligned responses across social platforms and app stores. Ensure the team meets defined productivity and quality metrics.
- Change Leadership: Guide your team through the ambiguity of tax season, translating complex product updates and tax law changes into clear, actionable guidance for social engagement.
- Strategic Partnership: Collaborate with Hub leadership and the broader Social organization to identify process improvements and headcount needs for future seasons.
Qualifications
- Proven experience in people management, specifically leading teams in a customer-facing or social media environment.
- Deep understanding of social media ecosystems (algorithms, community management, and engagement trends).
- Strong analytical skills; ability to use data to tell a story and drive team performance.
- Experience managing 'seasonal' or 'contingent' workforces is a plus.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Employment Type: Full-Time