Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto "Building Success Together," Nisum has grown to over 1,800 professionals across the United States, Chile, Colombia, India, Pakistan, and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today's world, with immersive and seamless experiences across digital and physical channels.
We are seeking a highly experienced Project Manager, you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience, drive retention, and improve operational efficiency across the SaaS customer lifecycle.
As a key member of the CSO team, you will be responsible for planning, executing, and delivering projects on time, within scope, and on budget. Your focus will be on day-to-day task management, cross-functional coordination, and issue resolution to ensure project success.
What You'll Do: - Initiative Ownership & Execution: Owns the planning, coordination, and execution of specific GCO initiatives within defined scpe, timeline, anod budget.
- Creation and management of the plans for moving projects, initiatives and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact.
- Manage and track each project, at time multiple projects, and works closely with cross-functional teams to ensure on time delivery of projects. Includes building and maintaining detailed project plans, monitoring milestones and ensuring project deliverables are completed on time and to standard.
- Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives.
- Cross-Functional Team Alignment: Assemble and co-ordinate the internal, extended, and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives.
- Provides regular updates, status reports and risk assessments to stakeholders, ensuring transparency and alignment across all involved teams.
- Risk and Change Management: Proactively manage changes in project scope, identify potential risks and devise contingency plans•
- Communication and Reporting: Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones, as well as owning the narrative of the project to Senior Leadership on milestones and updates.
What You Know: - 5+ years as a Project Manager in a SaaS environment or organization. examples: technology, high-growth B2B environments, etc.
- Experience managing cross-functional projects involving teams such as Sales, Marketing, Customer Success, RevOps, and Product.
- Proven ability to manage multiple projects simultaneously from planning through execution and delivery.
- Skilled in defining project scopes, building timelines, tracking milestones, and coordinating stakeholders.
- Ability to proactively identify risks, manage dependencies, and drive resolutions in a structured and timely manner.
- Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and levels.
- Proficiency in project management tools such as Asana, Airtable, Monday.com, Jira, or similar.
- PMP, CAPM, or other relevant project management certifications are a plus but not required.
Preferred Qualifications - Experience with Project / Program Management.
- Experience with Sales, Marketing, Customer Success.
- Experience with Jira / Asana / Airtable.
- Strong interpersonal and communication skills.
Education: - Bachelor's degree in business, Operations, Project Management, or a related field.
Compensation Band: $130k to $135k/annum plus benefits
Benefits: - In addition to competitive salaries and benefits packages, Nisum US offers its employees some unique and fun extras:
- Professional Development - We offer in-house technical training and professional learning programs aimed at developing skills across a broad spectrum of topics such as technology, leadership, role-based training, and process expertise. We also offer an annual stipend for employees to attend external courses in order to maintain professional certifications
- Health & Wellness Benefits - We believe that your health and welfare are important, and we strive to ensure that you have affordable options available to you, including some plans that are subsidized for employees and their families up to 90%. We also have dental and vision plans in the US where Nisum pays 100% of premiums for employees
- Volunteerism Pay - We believe in giving back and in the US, our employees are eligible for up to 40 hours of paid time off each year to volunteer towards the causes that they are most passionate about. This is in addition to personal PTO and paid holidays
- Additional Benefits - We offer all the other important benefits to keep employees and their families healthy and financially secure, such as 401(k) retirement savings with a company match, pre-tax parking and transit programs, disability insurance, and Basic Life/AD&D, alongside exclusive employee discounts on a wide variety of products and services.