Global Commercial Training Manager - Content Creation (US, Field)Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
This role involves being responsible for training the Americas Sports Medicine (SPM) sales teams on Smith+Nephew's portfolio of solutions for arthroscopic surgery, including connected surgical towers, high-definition imaging systems, and surgical systems for soft tissue removal and bleeding control. Smith+Nephew holds a global 27% market share in the >$5.5bn market. The primary objectives of the role include training and certifying the sales force on SPM products, procedural knowledge, and relevant skills to surpass sales quotas. The role requires extensive experience, subject matter expertise in selling skills and sales effectiveness, as well as the ability to drive commercial understanding and differentiation with customers. The ultimate goal is to equip the sales force with the knowledge and skills needed to succeed in their territories and meet Smith+Nephew standards. Familiarity with Smith+Nephew's portfolio, value propositions, competitive market, and clinical competence is highly beneficial, and continuous learning and upskilling are emphasized.
Travel Requirements: Frequent national travel for events and conferences; 50-75% of the time.
What will you be doing?- Deliver training to both new and tenured sales professionals, through various venues including live instructor led courses, virtual classrooms, and field-based training/coaching.
- Run learning events (classroom, webinar, field based, etc.) in the Learning Unlimited platform.
- Ensure that all members of the sales team are certified on the knowledge, skills, and behaviors needed to win (e.g., product, clinical and procedural knowledge, primary competitors and how to win against them, selling skills, negotiation skills, business planning, tenders)
- Deliver the curriculum as aligned with Global Commercial Training competency framework, train sales reps on the Smith+Nephew selling process, and strive to accelerate sales readiness and preparedness of the sales force
- Join the Commercial team on field visits (20%) to ensure the right implementation of both product/clinical competence as well as sales enablement skills' implementation.
- Field based training/coaching will be on an individual or small group basis during territory-based field visits, but it could also entail local seminars, workshops, and other training events
- Act as a mentor and role model for sales reps & field managers and encourage a culture of continuous learning and development. Cultivate culture of coaching for the commercial team, set the standards and governance for this coaching culture across cluster by developing coaching plan for Field managers and ensure the sustainability of this culture through proven critical metrics that will be automated on CRM or Learning Management System or any similar vehicle
- Collaborate with HR and Sales Management to remediate gaps in performance. This role requires sophisticated interpersonal leadership skills to work with a broad group of cross-functional business partners (e.g. global content development, leadership coach, local marketing, sales leadership), and will work collaboratively to take on complex business opportunities related to the franchise
- Develop strategic and tactical plans for your respective area for Commercial Training & Education (CT+E). Occasional participation on Leadership Teams meetings representing the CT+E function through presenting progress and ROI of key CT+E projects, progress of new hire onboarding and tenured commercial teams learning objectives, and work on the learning needs analysis outcomes to cover the learning gaps
What will you need to be successful?- Education: Bachelor's degree
- 3-7 years' experience working in commercial, training or marketing role preferably in Smith & Nephew or related med device industry.
- Working experience in learning / training related fields is a plus
- Bilingual requirement - English proficiency high, plus local market language
- Adult learning, facilitation skills certification (e.g. Bob Pike Certification, Langevin Learning) is a plus
- Train the Trainer certification (e.g. Pioneer, Lane 4, Langevin) is a plus
- Instructional design is a plus
- Coaching skills is a plus
- Project management certification is a plus
- Challenger certification is a plus
- Fundamental level certification for your respective franchise is a plus
You Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
- Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/
- Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
- Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
- Flexibility: Hybrid Work Model (For most professional roles)
- Training: Hands-On, Team-Customized, Mentorship
- Extra Perks: Discounts on fitness clubs, travel and more!
The anticipated base compensation range for this position is $135,000 - $150,000 USD annually.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and geographic location. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.
In addition to base pay, we offer competitive bonus and benefits, including medical, dental, and vision coverage, 401(k), tuition reimbursement, medical leave programs, parental leave, generous PTO, paid company holidays, 8 hours of volunteer time annually, and a variety of wellness offerings such as EAP.
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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