Benefits:
- 401(k) matching
- Employee discounts
Position Overview
We're seeking a part-time polished, service-driven
Receptionist / Patient Care Coordinator for Foxboro and Franklin to be the welcoming face and voice of our medical spa. In this role, you'll deliver a luxury-level patient experience from the first phone call to post-visit follow-up, while keeping the front desk running smoothly managing phone calls, texts, and client flow.
Key Responsibilities
Patient Experience & Front Desk
- Greet patients warmly, check them in/out, and ensure a seamless, elevated visit flow
- Create a calm, organized, and hospitality-forward environment (music, refreshments, waiting area presentation)
- Anticipate patient needs and resolve concerns with empathy and professionalism
Scheduling & Coordination
- Manage provider schedules and appointment bookings with a focus on efficiency and patient convenience
- Confirm appointments and handle reschedules/cancellations
- Coordinate consultations, treatment series, and follow-up visits; track treatment plans and timelines
Phone, Text, and Email Communication
- Answer calls and respond promptly to texts with confident, friendly communication
- Educate patients on next steps (prep, aftercare, timing) within scope; escalate clinical questions appropriately
Payments, Memberships, and Retail
- Collect payments, process gift cards, memberships/package, and loyalty programs
- Educate patients on services, packages, and skincare recommendations (non-clinical) to support sales
- Maintain product merchandising standards and assist with inventory tracking and restocking
Administrative & Compliance Support
- Maintain accurate patient records in the EMR/CRM (demographics, communications, appointments)
- Ensure completion of intake forms, consent forms
- Support clinic policies around privacy, professionalism, and service standards
Qualifications
- 1-3+ years of front desk, hospitality, or patient coordination experience (med spa/dermatology/plastics preferred)
- Excellent communication skills-confident phone etiquette and strong writing (texts)
- Strong organizational skills and ability to multitask in a fast-paced, high-touch environment
- Comfort with sales conversations in a service-first way
- Proficiency with computers and scheduling software; EMR/CRM experience a plus (e.g., Aesthetic Record, Zenoti, Mya, Symplast, etc.)
- Professional appearance and demeanor aligned with a luxury brand
What Success Looks Like
- Patients consistently feel welcomed, cared for, and informed
- Front desk operations are accurate, clean, and efficient-cashout and documentation are on point
Requirements
- Ability to stand/sit for extended periods, lift up to ~20 lbs, and work at a computer/phone throughout the day
- Flexibility with work schedule to include evening hours and an occasional Saturday
- Willing to work at either location as needed to cover vacations/sick calls
Benefits
- Competitive pay
- Employee discounts on services/products
Compensation: $17.00 - $20.00 per hour
INNOVATIVE SKIN HEALTH CARE
H2T Skin and Laser Center is owned by Matt Azulay-LaFever, MSN, APRN, NP-C, otherwise known as the Medspalogist®and operated as a medical practice devoted to skin health. Matt is a skilled injector who considers himself a life-long scholar in the art and science of aesthetic medicine.
H2T offers a tranquil, chic, and relaxing environment for skin and laser treatments. Clients can be assured that H2T will dedicate the time, care, and consideration needed to make them feel at ease.
The Center boasts a wide variety of services including Botox, Dysport, Xeomin, Jeuveau, Juvéderm, Restylane, Radiesse, and ZO Skin Health medical grade skincare. H2T Skin and Laser Center is one of the first in the area to offer the AgeJET Eye advanced plasma therapy to tighten, left and firm delicate eyelid skin. In addition we provide treatments including Hydrafacial, Kybella (a non-surgical solution to a double chin), Venus BlissMax (fat reduction, muscle development and skin tightening) IPL photo facial, laser hair removal, acne treatments, body contouring, cellulite reduction, collagen induction therapy, and skin resurfacing.
OUR MISSION
To provide the best and most innovative beauty care available in an environment that fosters trust, comfortability, and a bit of glamour.
We work tirelessly to stay up to date on the latest trends, treatment techniques, and technology available in medical aesthetics.