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Join Mercantile Bank as a Full-Time Mortgage Loan Processor and step into an invigorating environment where your expertise will shine. This position allows you to engage directly with clients, guiding them through every stage of the mortgage process, ensuring their dreams become a reality. Experience the satisfaction of problem-solving, as you tackle challenges head-on in a collaborative atmosphere.

We are looking to add one Mortgage Loan Processor to the team. Our new team member can be in any of the following Mercantile market locations in Michigan: Alma, Grand Rapids, Kalamazoo, Lansing, Traverse City, Troy or West Branch. You will work alongside dynamic professionals who are just as passionate about customer-centricity and innovation as you are.

Core Responsibilities:

• Partner with Mortgage Loan Officers and Mortgage Sales Assistants to streamline and enhance the customer home buying or refinance process.
• Ensure that all Mortgage Loan Documentation meets policies and regulations.
• You will be an essential part of the team as you communicate with customers throughout their experience.

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus and production incentive opportunities, and best-in-class medical benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

The Mortgage Loan Processor at Mercantile Bank plays a pivotal role in ensuring the seamless progression of mortgage files from application to closing. This position is designed for individuals with a robust mortgage background, strong organizational skills, and a keen eye for detail. You will be responsible for ordering and validating essential documents such as property titles, appraisals, and credit reports while collaborating closely with customers and Mortgage Loan Officers to ensure compliance with regulatory timelines. Demonstrating proficiency in agency and investor guidelines, you will structure files effectively and manage the submission process through an Automated Underwriting System (AUS). Your role includes independently clearing underwriting conditions and preparing files for final approval, all while maintaining proactive communication with borrowers throughout the loan lifecycle.

As a vital member of the team, you will ensure that loan files meet compliance standards to minimize post-closing exceptions and meet service level expectations efficiently.

What We're Looking For

To excel as a Mortgage Loan Processor at Mercantile Bank, candidates must bring a combination of technical skills, industry knowledge and exceptional customer service.

Requirements:

• 1 to 3 years of job-related experience in mortgage processing and documentation
• Strong organizational skills
• Computer proficiency in Microsoft Office Word and Excel
• Knowledge of Freddie Mac, Fannie Mae, FHA, RD, and VA guidelines

Preferred Qualifications:

• Prior mortgage loan processing experience
• Experience working with Encompass (Loan Operating System)

In addition to the requirements listed above we are looking for candidates with a two-year college degree, specialized certifications, or training in relevant vendor courses. Successful candidates will demonstrate adaptability in dynamic environments, the ability to thrive under pressure, and strong interpersonal and customer service skills. Exceptional organizational capabilities, attention to detail, and effective time management skills are essential to meet deadlines and ensure timely file progression throughout the loan process.