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It Rmm Engineer Jobs in Arkansas (NOW HIRING)

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It Rmm Engineer information

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$129.4K

How much do it rmm engineer jobs pay per year?

As of Jul 26, 2026, the average yearly pay for it rmm engineer in Arkansas is $77,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $93,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT RMM Engineer, and why are they important?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

What is an IT RMM Engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

How does an IT RMM Engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

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What job categories do people searching It Rmm Engineer jobs in Arkansas look for? The top searched job categories for It Rmm Engineer jobs in Arkansas are:
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It Rmm Engineer jobs near you
Lead Technical Architect

Lead Technical Architect

Druid City Vital Care

Bentonville, AR • On-site

Full-time

Posted 3 days ago

Job description


Join Druid City Infusion — part of the Vital Care Infusion Services network!


We’re a rapidly growing home and alternate-site infusion therapy provider delivering compassionate, high-quality care for acute and chronic conditions right in patients’ homes or local clinics.


We support infusion therapy programs across multiple states, including Colorado, Georgia, Alabama, Arkansas, Mississippi, New Mexico, South Carolina, Louisiana, Tennessee and beyond through the broader Vital Care network.


At Druid City Infusion, you’ll help bring advanced therapies like IVIG, neurology, rheumatology, pulmonary care, and more to patients in communities that need them — with strong clinical support and opportunities for professional growth.


Make an impact where it matters most — grow your career with a team delivering care across the nation!


About the Role:


We are seeking a Lead Modern Workplace Engineer / Lead Technical Architect to lead, support, and continuously improve our Microsoft 365, endpoint, identity, collaboration, Power Platform, Copilot, and security solutions. This role serves as a technical subject matter expert responsible for delivering secure, reliable, and scalable modern workplace technologies across a multi-site organization.


The ideal candidate is a hands-on technical leader who can administer core Microsoft cloud platforms, establish standards and governance, drive automation, and partner with business and IT leadership to improve operational efficiency, security, and employee technology experience.


Qualifications


· Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience considered.

· 5+ years of experience administering, securing, and supporting Microsoft 365 environments in a business or enterprise setting.

· Hands-on experience with Microsoft Intune, Microsoft Entra ID, Exchange Online, SharePoint Online, and Teams administration.

· Experience supporting cybersecurity, identity protection, endpoint compliance, and security policy enforcement.

· Experience with RMM platforms, endpoint management, device lifecycle support, and remote troubleshooting.

· Experience using PowerShell or automation tools to streamline administration, reporting, and operational tasks.

· Demonstrated ability to lead technical initiatives, establish standards, and guide implementation of modern workplace solutions.

· Strong troubleshooting, analytical, documentation, and communication skills, with the ability to work effectively with technical and non-technical stakeholders.


Preferred Qualifications


· Experience supporting Microsoft 365 Copilot deployment, governance, adoption, and user enablement.

· Experience developing and supporting Microsoft Power Platform solutions, including Power Automate, Power Apps, and integration with Microsoft 365 services.

· Relevant Microsoft certifications, such as Microsoft 365 Certified: Enterprise Administrator Expert, Endpoint Administrator Associate, Security Administrator Associate, Power Platform Fundamentals, or Power Platform App Maker Associate.

· Healthcare IT experience, including familiarity with HIPAA/HITECH, security risk assessments, and compliance-driven technology environments.

· Experience with Microsoft Defender, Microsoft Purview, Data Loss Prevention, retention policies, and compliance management.

· Experience designing SharePoint Online, Teams, and OneDrive information architecture, permissions models, and lifecycle management practices.

· Exposure to cloud-based VoIP phone systems and call routing.


Responsibilities:

  • Technical Leadership & Governance
  • Lead the design and implementation of Microsoft 365, endpoint, identity, collaboration, Power Platform, and Copilot solutions.
  • Establish technical standards, governance models, documentation practices, and platform best practices.
  • Partner with business and IT leadership to align technology solutions with organizational priorities.
  • Microsoft 365 & Collaboration
  • Administer Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
  • Manage mail flow, retention policies, security controls, mailbox administration, and collaboration platform configuration.
  • Support document management, permissions, lifecycle practices, and collaboration governance.
  • Endpoint & Identity Management
  • Manage Microsoft Intune for device enrollment, provisioning, application deployment, patching, compliance policies, and mobile device management.
  • Administer Microsoft Entra ID, including user and group management, SSO, MFA, Conditional Access, and identity governance.
  • Support endpoint lifecycle management, remote troubleshooting, and secure access practices.
  • Security & Compliance
  • Implement and support Microsoft Defender, Microsoft Purview, DLP, Information Protection, retention, and compliance policies.
  • Monitor security alerts, investigate potential threats, and assist with remediation activities.
  • Support security audits, risk assessments, compliance initiatives, and continuous improvement of the security posture.
  • Technical Operations & Automation
  • Use RMM platforms to monitor endpoints, infrastructure, and service health.
  • Respond to escalated technical issues, perform root cause analysis, and recommend long-term improvements.
  • Develop PowerShell scripts and automation to improve administration, reporting, and operational efficiency.
  • Microsoft Power Platform
  • Design, develop, and support Power Automate and Power Apps solutions that streamline business and IT workflows.
  • Partner with stakeholders to gather requirements and deliver scalable low-code/no-code solutions.
  • Establish development, security, governance, and support practices for Power Platform solutions.
  • Microsoft Copilot Administration & Adoption
  • Administer and support Microsoft 365 Copilot and related AI-powered services.
  • Support Copilot deployment, licensing, governance, security, and adoption initiatives.
  • Partner with business leaders to identify practical Copilot use cases, promote responsible AI usage, and improve productivity.

Commitment to Diversity and Inclusivity


Druid City Vital Care is an Equal Employment Opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex, sexual orientation, gender identity, marital status, pregnancy, genetic information, disability, veteran status, or any other characteristic protected by applicable local, state, or federal law.



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