Internship Rma Specialist Jobs in Seattle, WA (NOW HIRING)

Essential Duties and Responsibilities:

Lifecycle Asset Management

• Create/maintain authoritative records in CMDB/asset tools (ownership, location, status, config, warranty, costs).

• Execute MACD: additions, migrations, swaps, RMAs, and decommissions; coordinate onsite remote hands.

• Validate demand, place orders (per client process), and track shipment delivery acceptance.

• Manage spares/VMI programs; define min/max, reorder points, and placement strategy.

Stakeholder & Vendor Coordination

• Act as the initial point of contact for vendor queries on shipments, access, and documentation.

• Schedule remotehands, ERAD/ITAD pickups, and deinstalls; verify certificates of destruction/recycling where required.

• Partner with SCM/Planning to onboard new SKUs/BOMs and maintain catalogs; collaborate with DC Ops/NetEng on capacity plans.

• Run vendor QBRs and track SLAs/OLAs.

Data Integrity & Controls

• Reconcile portals, DCIM, and asset tools; investigate root causes for deltas; correct at source.

• Perform cycle counts and audits; maintain evidence for SOX/ISO/client controls.

• Build dashboards and weekly reports (stock levels, shrinkage, aging RMA, lead times, site health).

Process Improvement & Automation

• Document SOPs/runbooks; remove waste using Lean/5S; pilot barcoding/scan workflows and integrations (e.g., ITSMCMDBDCIM).

• Drive standardization across regions; contribute to tooling requirements and UAT.

Key Deliverables & KPIs (by Grade)

Targets are representative; actual goals vary by client/site. Emphasis on trend, SLA adherence, quality, safety, and compliance.

Grade 1 - Associate

• Data accuracy 98.5% for assigned records (fields complete, correct, current).

• Close 95% of standard tasks within SLA (receipts, moves, updates, label/barcode).

• Complete weekly cycle counts for assigned locations; variance 2.0%.

• Zero avoidable safety or chainofcustody incidents.

Grade 2 - Specialist

• Data accuracy 99.0%; shrinkage 0.25% for owned zone/site.

• RMA cycle time 15 business days average from initiation to closure.

• Maintain spares stockout rate 2% with documented min/max and replenishment triggers.

• Deliver 1-2 process improvements/quarter with measured cycletime or accuracy gains ( 5%).

Grade 3 - Senior

• Data accuracy 99.3%; audit results no major findings; corrective actions closed 30 days.

• Lead quarterly physical audit/cyclecount program with overall variance 0.5%.

• Reduce provisioning/acceptance lead time by 10% vs. baseline; CSAT from partners 4.6/5.

• Own a project milestone (e.g., regional decomm, SKU refresh, DC migration) on time/on budget.

Grade 4 - Lead/Manager

• Data accuracy 99.7% regionwide; shrinkage 0.10%; stockout 1%.

• Achieve 15% YoY improvement in a key KPI (lead time, RMA aging, pick accuracy, or reconciliation delta).

• Publish monthly operations review; maintain vendor SLA compliance 98%; realization of cost savings 5% through optimization.

• Implement standardized SOPs/tooling across sites; measure adoption 95%.

Education and/or Work Experience Requirements:

Minimum: Bachelor's degree in Supply Chain, Information Systems, Engineering, or comparable experience.

• Grade 1: 0-1 years in asset/logistics/DC operations; internship/coop acceptable.

• Grade 2: 1-3 years asset management or DC logistics; independent ownership of a site/zone.

• Grade 3: 3-5 years; audit/project experience; crossfunctional leadership; vendor coordination.

• Grade 4: 5+ years; regional ownership; vendor governance and KPI/financial accountability.

• Preferred Certifications: ITIL Foundation, CompTIA Server+/Network+, Lean Six Sigma (Yellow/Green), CSCA/CSCP, DC/colocation safety.

Knowledge, Skills & Abilities:

Knowledge

• IT Asset Management (ITAM) and Configuration Management (CMDB) fundamentals; relationships among CIs for servers, network, storage, optics, and circuits.

• Data center/colo practices (receiving, staging, racking, cabling basics, remotehands coordination) and DCIM concepts.

• Supply chain/logistics basics (INCOTERMS, export docs, customs considerations), spares/VMI management, and RMA workflows.

• Controls/compliance (SOX, ISO 27001/19770 concepts), data privacy, and NIST 80088aligned media handling per client policy.

Skills

• Highprecision data entry and reconciliation; proficiency with spreadsheets (lookups, pivots) and dashboarding.

• Use of asset tools (e.g., ServiceNow/CMDB, Oomnitza, Asset Panda), DCIM/portal systems, and barcode scanners.

• Vendor communications and coordination across time zones; ticket/queue management.

• Rootcause analysis and documentation of SOPs/runbooks.

Abilities

• Prioritize multiple workstreams; meet deadlines amid changing demands.

• Communicate clearly with technical and nontechnical stakeholders; influence decisions with data.

• Maintain meticulous chain of custody and safety/ESD practices.

Tools & Systems

• ITSM/CMDB: ServiceNow, Jira/Insight.

• DCIM/Portals: Device42, NetBox, vendor portals, colo site portals.

• Logistics: ERP (SAP/Oracle), carrier portals, RMA portals, Zebra/RFID scanners.

• Reporting: Google Sheets/Excel (pivots/XLOOKUP), basic SQL/BI.

Career Path & Progression

• Asset Management Track (Grade 1 4) with increasing ownership of data quality, operations, audits, vendors, and strategy.

• Lateral/next steps may include Data Center Operations, Supply Chain/Planning, Network Deployment, Tooling/Automation (CMDB/DCIM), or People Leadership.

Physical Requirements:

• Onsite presence aligned to shift and change windows; occasional afterhours/weekends for migrations or audits.

• Ability to lift/push/pull up to 50 lb (23 kg) safely; frequent standing/walking; occasional ladder/mezzanine work; operation of carts/pallet jacks as permitted.

• Frequent wrist/hand motions for scanning/data entry; computer use throughout the shift.

• Work across warehouse/DC and office environments; tolerate variable noise/temperature within safety limits; adhere to ESD controls.

• Travel between local sites and occasional regional travel as needed.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided throughUHC(PPO, HSA,Surestoptions) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided throughUHC

• Nationwide Vision provided byUHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera

• Corporate Wellness Programprovided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or otherancillarybenefits required under state and federal law