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This role provides technical leadership to support network operations and mentorship of junior technicians in technical theory and operational discipline. It involves managing technical issues, guiding project initiatives, and ensuring effective communication with relevant partners. The role requires advanced knowledge of network theory, project management, core networks, transport, signaling protocols, and disaster recovery planning. Success is measured by effective resolution of technical issues, progress in project management, and improvements in operational processes. The work impacts organizational efficiency and network reliability, contributing to improved service delivery for customers. The technician leads complex cell site integration projects - including NSD, DAS, and COW - and drives post-integration site performance validation, software upgrades, and feature activations to ensure successful deployment. This role is currently being offered in the following locations: Norristown, PA, Bloomfield, CT, Norton, MA, Charlotte, NC, Syosset, NY, Liverpool, NY, and East Providence, RI.
Job Responsibilities:
- Provide technical direction and support to improve network performance and resolve outages within and beyond the immediate team
- Lead key projects and initiatives, guiding junior technicians and reporting progress, challenges, and resolutions effectively
- Identify and develop process improvements related to maintenance and repair activities, recommending implementation to management
- Create training materials and facilitate training sessions to maintain and enhance technical skills and organizational knowledge
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
- Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
- Acceptable areas of study include Telecommunications Technology, Network Engineering or related field (Preferred)
- 2-4 years Working experience in switch operations and maintenance. (Preferred)
- 4-7 years Wireless telecommunications or other related experience. (Preferred)
Knowledge, Skills and Abilities:
- 5G New Radio (NR) - Working knowledge of LTE and 5G RAN architecture, including eNodeB/gNodeB, cell site routers, transport, and core network elements (Required)
- Facilities Operations (Required)
- Leadership - Demonstrable experience mentoring junior technicians and leading multi-functional technical initiatives, including ownership of integration projects, DR plan execution, or OSS data governance programs (Required)
- Maintenance Scheduling (Required)
- Network Design - Understanding of transport technologies including fiber, backhaul, microwave, and IP routing fundamentals (Required)
- Network Operations:
- Experience with network monitoring and alarm management tools (e.g., Fault IQ, NetAct, Ericsson OSS, Nokia NetAct, Splunk) (Required)
- Ability to perform logical cell site turn-up activities including configuration validation and KPI verification (Required)
- Network Troubleshooting - Strong troubleshooting and analytical skills with the ability to isolate issues across RF, transport, and logical network layers (Required)
- Project Management - Demonstrated ability to independently lead complex, multi-site incident resolution and serve as a domain expert for switch, transport, RAN, and core network issues without supervisory guidance (Required)
- Telecommunications (Required)
- Direct experience with T-Mobile systems including PIER, RIOT, One-Console, TPIM, CBN tools, SAS/ALU, and EAI/Netviewer (Preferred)
- Experience with E911 testing, validation, and CBN-based provisioning workflows (Preferred)
- Knowledge of Ericsson and Nokia RAN platforms and associated OSS/EMS tools (Preferred)
- Familiarity with ITIL change management practices and documentation standards (Preferred)
- Experience supporting special events, disaster recovery activations, or DAS/COW deployments (Preferred)
- Demonstrated experience mentoring junior technicians and leading technical projects or multi-functional initiatives (Preferred)
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
Travel:
- Travel Required (Yes/No): No
DOT Regulated:
- DOT Regulated Position (Yes/No): No
- Safety Sensitive Position (Yes/No): No
***This base pay range is the National Base Pay Range for this role - please click on the link in the 2nd paragraph below to find the range for the location(s) listed.***
Base Pay Range: $33.55 - $60.51
Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ356213¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
