Position Announcement
Position Details
Proposed Start Date
09/01/2026
Classification Title
Office Specialist 2
Working Title
Medical Receptionist
Department
333010 - SHC Ctr f/Stdnt Health & Cnsl-Offic
Position Number
D94204
Representation
OP - SEIU/OPEU Local 503
Position FTE
1.0
End date, if applicable
Position Summary
Brief Description of PSU/School/Dept
Portland State University is Oregon's most affordable public research university, located in the heart of one of America's most dynamic cities. Our mission to "let knowledge serve the city" reflects our dedication to turning ideas into action - in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.
More than 22,000 students from all backgrounds bring diverse perspectives to our classrooms and
campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.
Position Summary
The Medical Receptionist is part of a small team of front desk staff who support the day-to-day customer service, scheduling, and clerical functions of two clinics in SHAC: Health Services and Counseling Services. This position provides information about a wide range of medical and counseling services such as urgent care, routine primary care, diagnostic work such as labs or x-ray, STI clinics, acupuncture, telehealth and telemental healthcare, individual and group therapy, crisis counseling, and testing for learning disabilities and ADHD. Because of the number of services that SHAC provides and the variety of needs that arise, this position requires a high degree of accuracy, multi-tasking, and problem-solving to ensure the best student experience.
The Medical Receptionist competently assists students in a cheerful and helpful manner prior to and during their appointments, including checking-in patients, navigating and completing clinic forms, verifying and entering health insurance information, and scheduling follow up visits. The Medical Receptionist uses a scheduling prioritization matrix, asking follow up questions that often involve personal or sensitive information, in order to problem solve and schedule medical and counseling appointments appropriately. This position acts as a liaison between students and SHAC providers to ensure that students are receiving the care they need. The Medical Receptionist interacts on a daily basis with a large, multidisciplinary clinical team, which includes physicians, physician assistants, nurse practitioners, acupuncturists, psychologists, social workers, psychiatrists, and master's level interns and post-doc residents. The Medical Receptionist determines and clarifies SHAC eligibility rules prior to scheduling an appointment, conducts data entry including entering pronouns and preferred names for students, and assists students, parents, and faculty/staff with questions about the PSU immunization requirement for measles and covid-19 via phone, email, or in person. Accuracy, confidentiality, collegiality, calm under pressure, and excellent customer service are the highest priority in this position.
In this front facing position, the Medical Receptionist is also responsible for creating a welcoming and inclusive environment for the diverse student body at PSU, as well as faculty/staff and the larger PSU community. Cultural competency and patient confidentiality are highly regarded in this challenging position.
SHAC is currently hiring for two Medical Receptionist positions, one with a start date of September 1st, 2026 and one with a start date of September 16, 20026.
Minimum Qualifications from Classification
Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents;
OR
An Associate's degree in Office Occupations or Office Technology;
OR
Graduation from a private school of business with a Certificate in Office Occupations or Office Technology
AND one year of general clerical experience.
Note:
College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.
Additional Minimum Qualifications for this Position
- At least 6 months of experience by date of hire in a high volume customer service position medical/mental health customer service position.
Preferred Qualifications
- Ability to remain calm and focused while working under pressure.
- Experience working as a member of a team.
- Excellent oral and interpersonal communication skills.
- Ability to use discretion while working with sensitive information.
- Experience working with health insurance plans and electronic entry of insurance policy information.
- Experience working in a college health environment.
- Experience working with Banner and Point and Click electronic health record system.
Key Cultural Competencies
Creates an environment that acknowledges, encourages and celebrates differences.
Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental Stewardship
Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/Hours
Monday-Friday, between 8:30am-5:30pm, in-person
Total Compensation Range & Benefits Statement
The starting hourly salary rate for this position will be between $19.36 and $22.84. PSU's excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities
Application Instructions
Additional Information
Additional Application Instructions (deadlines, etc.)
Please include the names, email addresses and phone numbers for 3 professional references.
Background Check Required
Yes
If you have questions
Search Details
Posting Close Date
Application screening begins
08/07/2026
