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What is a Genesys Remote job?

A Genesys Remote job involves working with Genesys cloud-based or on-premises customer experience solutions from a remote location. Roles may include system administration, technical support, implementation, or development of Genesys applications. Employees utilize tools like Genesys Cloud, Engage, or PureConnect to manage communication channels, automation, and customer interactions. Remote workers typically collaborate with teams via online platforms to optimize customer engagement and ensure seamless system performance.

What are the key skills and qualifications needed to thrive in the Genesys Remote position, and why are they important?

To excel in a Genesys Remote role, you need expertise in contact center operations, strong troubleshooting abilities, and a solid understanding of the Genesys suite of software, often supported by a degree in IT or a related field. Familiarity with cloud-based contact center solutions, VoIP technology, and relevant certifications like Genesys Certified Professional are commonly expected. Outstanding communication, problem-solving skills, and the ability to work independently in a distributed team environment are highly valued. Mastery of these skills ensures efficient technical support, client satisfaction, and seamless virtual collaboration.

What are some common challenges faced by professionals working remotely with the Genesys platform, and how can they be managed?

One of the main challenges in a Genesys Remote position is troubleshooting complex technical issues without on-site assistance, which requires strong remote diagnostic skills and clear virtual communication. Working across different time zones or with global teams can also present coordination and collaboration difficulties. To manage these challenges, Genesys Remote professionals typically leverage advanced remote support tools, participate in regular virtual meetings, and maintain detailed documentation. Proactive communication and continuous skills development are key strategies for overcoming obstacles and ensuring high service quality.
More about Genesys Remote jobs
What are popular job titles related to Genesys Remote jobs in Rochester, NY? For Genesys Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Genesys Remote jobs in Rochester, NY look for? The top searched job categories for Genesys Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Genesys Remote jobs? Cities near Rochester, NY with the most Genesys Remote job openings:
Genesys Remote jobs near you
Customer Service Representative

Customer Service Representative

Kelly Services

West Henrietta, NY • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

Finding a Hybrid job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Customer Service Representative (Call Center) to work at a premier client in Henrietta, NY 14586.
Pay rate and Shift:
  • Job Duration: 2+ Months (Temp to Hire)
  • Shift:  Mon to Sat Hybrid (1 day remote) (1st Shift)
  • Pay: Starting at $18/hour based on experience
Job Summary:
  • We are seeking a customer-focused and detail-oriented Customer Service Representative to support high-volume customer interactions across multiple communication channels. The ideal candidate will have strong call center experience, the ability to manage multiple tasks efficiently, and a proven track record of meeting performance metrics in a fast-paced environment.
  • This is a high-volume, performance-driven call center role requiring strict schedule adherence and reliability.
  • This is a temp-to-hire opportunity with potential for full-time conversion based on performance and attendance.
Key Responsibilities:
  • Handle inbound and outbound customer interactions via phone, email, and chat
  • Resolve customer inquiries, issues, and escalations in a timely and professional manner
  • Utilize internal systems and tools to research, document, and resolve customer concerns
  • Maintain accurate records of customer interactions and transactions
  • Meet and exceed key performance metrics (KPIs), including:
  • Average Handle Time (AHT)
  • Customer Satisfaction (CSAT/NPS)
  • Call Quality & Attendance
  • Follow established procedures, scripts, and compliance guidelines
  • Collaborate with internal teams to resolve complex customer issues
  • Prioritize workload effectively while handling highvolume requests across multiple channels
Qualifications and Experience:
  • Minimum 2+ years of customer service experience (call center, retail, hospitality, or similar)
  • At least 1+ year of call center experience preferred
  • Minimum 1 year tenure in each of the last 3 roles (mandatory)
  • Proven ability to meet or exceed KPIs/metrics
  • Strong communication skills (verbal & written)
  • Ability to multitask and manage time effectively
  • Comfortable working in a fast-paced, high-volume environment
  • Must be located within commutable distance to the site
  • Must be flexible to work rotational shifts, including evenings and weekends based on business needs
  • Comfortable working under a strict attendance and performance policy
Technical Skills:
  • Experience with customer service technologies, such as:
  • MS Office (Word, Excel, Outlook)
  • CRM tools (Salesforce, Zoho, Freshdesk, etc.)
  • Call center platforms (Avaya, Genesys, Five9, Cisco Finesse, etc.)
  • Ability to quickly learn new systems and tools
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work
out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work.
Apply to be a Customer Service Representative (Call Center) today!
#P3
#CB
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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