Innovation Software Engineer
Denver, CO · On-site
Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in ...
Innovation Software Engineer
Denver, CO · On-site
Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in ...
Frontdoor information
What are some typical challenges faced by Frontdoor customer service representatives, and how can they effectively manage them?
Frontdoor customer service representatives often handle a high volume of calls and must resolve complex home service issues efficiently. A common challenge is managing customer expectations while coordinating with service professionals and ensuring timely resolutions. To succeed, representatives need strong communication and problem-solving skills, as well as the ability to stay calm under pressure. Building rapport with customers and leveraging internal resources or knowledge bases can help manage difficult situations and deliver a positive customer experience.
How much do Frontdoor careers pay?
Frontdoor careers typically offer salaries that vary depending on the role, experience, and location. Entry-level positions such as customer service or technician roles generally start around $15 to $20 per hour, while more specialized or managerial roles can pay significantly higher. Compensation may also include benefits like health insurance and paid time off.
What is a Frontdoor job?
A Frontdoor job typically refers to a customer service or support position at Frontdoor, Inc., a company specializing in home service plans and solutions. Employees in these roles handle customer inquiries, schedule home repairs, and coordinate with service providers to resolve issues efficiently. The role often requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Working at Frontdoor can include remote or in-office positions, depending on the specific job and location. These jobs are ideal for individuals who enjoy helping others and can manage multiple tasks in a fast-paced environment.
What is the difference between Frontdoor vs Handyman?
| Aspect | Frontdoor | Handyman |
|---|---|---|
| Credentials/Certifications | Typically requires licensing or certification for specific services | Usually no formal certifications required |
| Work Environment | Residential and commercial properties, often scheduled appointments | Varied settings, often small repair or maintenance tasks |
| Employer/Industry Usage | Used by home service companies, property managers, and contractors | Commonly self-employed or small business operators |
| Search/Comparison Intent | People seeking professional, reliable home repair services | Individuals looking for quick, small-scale repairs or maintenance |
Frontdoor professionals typically require certifications and work in structured environments, providing comprehensive home repair services. Handymen often operate with minimal certifications, handling smaller tasks in various settings. Both serve the home maintenance industry but differ in credentials, scope, and work environment.
Is Frontdoor a good company to work for?
Frontdoor offers roles such as customer service and repair technicians, often providing training and a collaborative work environment. Employee reviews indicate mixed experiences, with some noting good benefits and others citing workload concerns; research specific roles and locations for detailed insights.
Is Frontdoor the same as American Home Shield?
Frontdoor is the parent company that owns American Home Shield, which is one of its primary brands offering home warranty services. As a job seeker, working for Frontdoor or American Home Shield involves roles related to customer service, claims processing, and home repair coordination within the home warranty industry.
What does the company Frontdoor do?
Frontdoor is a home service company that provides repair and maintenance services for homeowners, including appliance, plumbing, electrical, and HVAC repairs. Employees in related roles may perform inspections, troubleshoot issues, and use tools to ensure home systems function properly.
What are the key skills and qualifications needed to thrive as a Frontdoor Customer Service Representative, and why are they important?
To thrive as a Frontdoor Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required. Exceptional patience, active listening, and the ability to remain calm under pressure help individuals excel in customer interactions. These skills ensure efficient resolution of customer issues and contribute to overall customer satisfaction and company reputation.
What are popular job titles related to Frontdoor jobs in Colorado? For Frontdoor jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Frontdoor jobs in Colorado look for? The top searched job categories for Frontdoor jobs in Colorado are:
What cities in Colorado are hiring for Frontdoor jobs? Cities in Colorado with the most Frontdoor job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 14 days ago
Job description
Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.
ResponsibilitiesSummary :
We are looking for a senior, curious, and hands-on Software Engineer (L4) to join our Innovation team. You will lead the design and development of Proof-of-Concepts (PoCs) and take features all the way through the full software development lifecycle from architecture and coding to test coverage and production deployment. You will work alongside the Innovation SDM to drive technical direction, mentor junior engineers and fellowship students, and validate new ideas including AI-assisted solutions. The ideal candidate is self-driven, technically opinionated, comfortable defining structure in ambiguous environments, and eager to push the boundaries of emerging technologies while maintaining production-quality engineering standards.:
Responsibilities:
- Lead the design and development of PoC solutions and innovation experiments.
- Write clean, maintainable code following established coding standards and design patterns.
- Work alongside the Innovation SDM to drive technical direction.
- Contribute to full SDLC activities: design, implementation, unit/integration testing, and deployment.
- Integrate AI services, APIs, and third-party tools into application workflows.
- Write documentation and automated tests for code delivered.
- Mentor junior engineers and fellowship students.
- Debug and resolve issues across application code and integrations.
- Collaborate with teammates to turn ideas into working prototypes.
- Validate new ideas including AI-assisted solutions.
- Participate in code reviews and contribute to team knowledge sharing.
- May assume other duties as assigned.
Required Skills:
- Proven ability to lead the design and development of complex systems end to end.
- Proficiency in one or more languages: Python, JavaScript/TypeScript, Java, Go, or similar.
- Experience building and consuming REST APIs and integrating third-party services.
- Strong understanding of system design fundamentals and software development best practices.
- Experience working with data (SQL, APIs, data transformation).
- Ability to independently build prototypes and iterate quickly.
- Basic scripting skills in Shell, Python, or Ruby.
- Strong familiarity with Agile development practices, code management, and CI/CD.
- Hands-on experience with AI/LLM APIs and prompt engineering techniques.
- Familiarity with LLM platforms and tooling (agents, function/tool calling, orchestration frameworks).
- Ability to be on call on a rotating basis for services owned by the team.
Preferred Skills:
- Experience in event-driven or integration-heavy systems.
- Experience with Docker, Kubernetes, and cloud platforms (AWS or similar).
- Experience with AI application platforms and orchestration frameworks, such as AWS Bedrock, LangChain, LangGraph, or similar tools.
- Experience building voice AI solutions, real-time audio streaming capabilities, or WebSocket-based architectures.
- Demonstrated ability to mentor junior engineers or guide small technical teams.
- Ability to drive technical alignment across multiple engineering teams.
- Strong debugging and troubleshooting skills.
- Ability to work comfortably in ambiguous, exploratory environments.
- Understanding of Git workflows including merging and conflict resolution.
Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Minimum Education, Licensure and Professional Certification requirements: Bachelor's degree required in Computer Science, Engineering, Information Systems, or related field
Minimum Experience required (number of years necessary to perform role): 5 + years of experience required in backend or full-stack software development.
Travel: Up to 20%
Other/State SpecificThis role pays between $85k to $135k, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Employment Type: FULL_TIME