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From Home Rma Jobs in Rochester, NY (NOW HIRING)

Process Engineer - A&T

Fairport, NY · On-site

$70K - $97K/yr

From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries ... You can help connect the unconnected, drive the future of automobiles, transform at-home ...

From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries ... You can help connect the unconnected, drive the future of automobiles, transform at-home ...

Process Engineer - A&T

Fairport, NY · On-site

$70K - $97K/yr

From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries ... You can help connect the unconnected, drive the future of automobiles, transform at-home ...

From Home Rma information

See Rochester, NY salary details

$12

$31

$56

How much do from home rma jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for from home rma in Rochester, NY is $31.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $37.45 per hour, depending on experience, location, and employer.

What does a From Home RMA do?

A From Home RMA (Return Merchandise Authorization) specialist works remotely to process and manage product returns and exchanges for a company. Their main duties include communicating with customers to issue return labels, verifying product conditions, updating records in the system, and coordinating with warehouse or shipping teams. They ensure that the return process is smooth, efficient, and follows company policies. This role typically requires strong communication skills, attention to detail, and familiarity with customer service software.

What is the difference between From Home Rma vs From Home Customer Service Representative?

AspectFrom Home RmaFrom Home Customer Service Representative
CredentialsBasic computer skills, sometimes specific product knowledgeBasic computer skills, communication skills, sometimes industry-specific training
Work EnvironmentRemote, often in a call center or home officeRemote, typically in a call center or home office
Industry UsageCommon in retail, electronics, and appliance industries for returns and repairsUsed across various industries for customer support and inquiries

From Home Rma roles focus on processing returns and repairs, often requiring product knowledge, while From Home Customer Service Representatives handle general customer inquiries and support. Both roles are remote and industry-specific, but their core functions differ in scope and expertise.

What are some typical challenges faced by remote RMA (Return Merchandise Authorization) specialists, and how can they be addressed?

Remote RMA specialists often encounter challenges such as coordinating effectively with warehouse teams, managing customer expectations across different time zones, and ensuring accurate documentation of returns. To address these, it's important to utilize clear communication tools, establish standardized procedures for processing returns, and stay organized with digital tracking systems. Regular virtual meetings with team members and ongoing training can also help maintain efficiency and minimize errors while working remotely.

What are the key skills and qualifications needed to thrive as a Remote RMA (Return Merchandise Authorization) Specialist, and why are they important?

To thrive as a Remote RMA Specialist, you need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, CRM software, and basic spreadsheet tools like Excel is typically required. Excellent communication, problem-solving abilities, and patience help you effectively resolve customer return issues and coordinate with other departments. These skills ensure efficient processing of returns, high customer satisfaction, and accurate tracking of merchandise for the company.
Process Engineer - A&T

Process Engineer - A&T

Corning

Fairport, NY • On-site

$70K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago


Corning rating

8.2

Company rating: 8.2 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

84th of 527 rated manufacturers


Job description

Requisition Number: 76076
The company built on breakthroughs.
Join us.

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.
How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
Corning's businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:
  • Trusted products that accelerate drug discovery, development, and delivery to save lives
  • Damage-resistant cover glass to enhance the devices that keep us connected
  • Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
  • Precision glass for advanced displays to deliver richer experiences
  • Auto glass and ceramics to drive cleaner, safer, and smarter transportation
  • Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Scope of Position:
The Process Engineer supports optical system assembly and test processes across both the Molecular Cleanroom (MCR) and Class 10,000 cleanroom environments. The role provides hands-on support to manufacturing operations with a focus on process stability, equipment performance, problem solving, and continuous improvement while developing foundational expertise and progressing toward subject matter expert (SME) capability.
Day-to-Day Responsibilities:
  • Provide daily production support, including troubleshooting of process upsets and equipment issues
  • Identify and support process improvement efforts to reduce cost, improve yield, reduce scrap, and increase capacity
  • Monitor key process metrics such as yield, scrap, cycle time, and equipment uptime
  • Participate in problem-solving and root cause investigations using data-driven methods
  • Work cross-functionally with production, quality, and engineering teams to support issue resolution and corrective actions
  • Develop and maintain process documentation, including work instructions, process sheets, flow charts, and checklists
  • Assist with investigation of product returns, repairs, and RMA activities, including failure analysis and Corrective and Preventive Action (CAPA) support
  • Support efforts to ensure manufacturing processes meet customer and product requirements
  • Assist with new product introduction activities and transition processes from prototype into repeatable manufacturing
  • Participate in design reviews and risk assessment activities
  • Assist with implementation of process and documentation updates
  • Perform manufacturing tasks in accordance with approved work instructions as needed
  • Maintain housekeeping standards and support basic equipment and workspace maintenance
  • Follow and promote safe work practices and cleanroom protocols

Required Qualifications:
  • Bachelor's degree in Mechanical Engineering, Optical Engineering, Industrial Engineering, Manufacturing Engineering, or related field
  • 0-2 years of experience in manufacturing, process engineering, or technical support roles
  • Strong written and verbal communication skills
  • Ability to work effectively on a team in a cross-functional environment
  • Hands-on mechanical aptitude and interest in manufacturing processes
  • Ability to prioritize tasks and manage multiple assignments
  • Willingness to learn new processes, tools, and technologies

Preferred Qualifications:
  • Experience in precision assembly, test, or cleanroom manufacturing
  • Exposure to problem-solving tools such as root cause analysis, 5 Whys, fishbone diagrams, SPC, or DOE
  • Familiarity with quality systems, documentation practices, or CAPA processes
  • Experience working with manufacturing equipment, fixtures, or process documentation
  • Interest in developing technical depth and growing into a subject matter expert

Travel Requirements:
  • Less than 5%. Travel may include training, networking opportunities, and occasional customer or supplier visits

Hours of Work:
  • Typical first-shift schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
  • Occasional evening or weekend support may be required based on production needs

This position does not support immigration sponsorship.
The range for this position is $70,776.00 - $97,317.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
A job that shapes a life.
Corning offers you the total package.
Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
  • Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
  • As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
  • Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
  • Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.

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