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TECHNOLOGY director

Full Time | On-Site

Overview

West Edge is a creative agency at the intersection of marketing, technology, and experience. We’re seeking a Technical Director to lead the agency’s technical strategy, infrastructure, and execution across web, digital, and immersive platforms. This role blends hands-on technical leadership with strategic oversight, ensuring systems are stable, scalable, and future-ready while supporting the agency’s growth in web, AI, and XR capabilities.

Core Responsibilities

Technical Leadership & Strategy

• Define and maintain the agency’s overall technology roadmap.
• Lead the evaluation, selection, and implementation of new tools, platforms, and technologies.
• Ensure the agency’s technology stack supports creative innovation and operational efficiency.
• Bridge communication between creative, development, and operations to align goals and timelines.

Web & Digital Operations

• Oversee all web development operations across 100+ client sites.
• Ensure stability, uptime, scalability, and security of hosting environments (WordPress/WP Engine).
• Manage core, theme, and plugin updates, QA, and deployment workflows.
• Standardize processes for builds, testing, and documentation across projects.
• Support API integrations, automation, and data interoperability between client and internal systems.

Infrastructure & Security

• Oversee company network, wifi, and integrated systems to ensure uptime and efficiency
• Maintain technical infrastructure, including DNS, SSL, backups, and hosting relationships.
• Implement and monitor security best practices for both client and internal systems.
• Manage user access, permissions, and credential hygiene across all platforms.
• Establish and enforce Service Level Agreements (SLAs) for uptime, response times, and maintenance.
• Lead system integrations between Workamajig, Google Workspace, and other core platforms.
• Automate workflows to improve efficiency, reduce manual effort, and increase department visibility 
• Oversee data flow, backups, and reporting between systems for business intelligence 

Team Development & Vendor Management

• Mentor and manage developers, freelancers, and technical partners.
• Maintain documentation, SOPs, and training resources for internal use.
• Build and maintain a roster of trusted technical vendors and partners.
• Ensure cross-functional collaboration between development, design, and client success teams.

Innovation & Future Tech

• Research, test, and recommend emerging technologies in AI, AR/XR, and automation.
• Collaborate with creative teams to bring interactive and immersive ideas to life.
• Translate R&D prototypes into scalable production-ready solutions.
• Stay ahead of digital trends, ensuring the agency remains a leader in creative technology.

Qualifications

• 7+ years of experience in digital or creative agency environments.
• Proven leadership in technical strategy, web operations, and digital infrastructure.
• Expert-level knowledge of WordPress, PHP, JavaScript, MySQL, HTML/CSS, and related frameworks.
• Experience with Cloudflare, WP Engine, AWS, and CI/CD deployment workflows.
• Experience with AI tools, XR platforms, and automation systems.
• Strong communication, documentation, and leadership skills.
• Ability to balance hands-on problem-solving with long-term strategic planning.

Compensation

• Competitive salary based on experience
• Profit sharing eligibility
• Health, vision, and dental insurance
• 401K with 4% Company match
• Paid Time Off
• Flexible and hybrid work schedule

West Edge is a creative agency at the intersection of marketing, technology, and experience. We’re seeking a Technical Director to lead the agency’s technical strategy, infrastructure, and execution across web, digital, and immersive platforms. This role blends hands-on technical leadership with strategic oversight, ensuring systems are stable, scalable, and future-ready while supporting the agency’s growth in web, AI, and XR capabilities.