We are looking for a Telecom Operations Support Coordinator for a top media & entertainment company out of their Lake Buena Vista, FL offices! The Operations Services Associate delivers technical support via phone and email to resolve, process, and escalate Wi?Fi and telecommunications issues for Guests and Cast Members in a fast?paced Help Desk environment. This role provides technical, administrative, and research support across a wide range of technology teams, including Wi?Fi, Telephony, Network Services, Mobility Services, Cable TV, Office Machine Services, Construction Services, and Video Technologies. In addition to day?to?day operations, the role serves as "eyes on glass," proactively monitoring systems, identifying and troubleshooting issues, and effectively communicating client needs and project requirements in support of The Company Park events.
- Pay: $18.00-$20.00/hr based on experience
Responsibilities: - Provide Technical Support 24x7x365 via telephone and email to process and escalate WiFi/Internet and Telecom issues for Guest and Cast within a fast-paced Help Desk environment
- Support all Network technologies and monitor the health of our environment
- Responsible for technical troubleshooting utilizing multiple applications including, but limited to LogicMonitor, Airwave, Calix Management System, ServiceNow, remote diagnostic tools, MS Office to support key business systems
- Communicates effectively to identify, evaluate, and prioritize client needs and requirements
- Engage and collaborate with Telecom Teams to best support and deliver client needs and ensure proper telecommunications resources are provided
- Experience with ticketing software and remote diagnostic tools (pinging, contacting devices)
Required Qualifications: - Associate's degree or equivalent work experience
- 3-5 years Technical Tier 1 Help Desk Experience
- Proficiency in Windows and macOS environments
- Strong technical knowledge with the ability to handle frustrated users and explain technical solutions in plain English
- Demonstrated problem solving skills
- Ability to adapt quickly, adjust to changes in business needs, work independently, take ownership, and work in a flexible team environment
- General understanding of understanding of networking basics (TCP/IP, LAN/WAN, VPN, GPON, DOCSIS)
- Proven organizational skills regarding data collection, documentation, and prioritization
- Flexible work schedule, including weekends, nights, and holidays
- Knowledge of Telecommunication Services
- Familiar with GPON, Networking, Aruba Airwave and Calix Management System a plus
- Knowledge of Avaya phone systems and familiarity with VoIP a plus
- Bachelor's degree or higher, CompTIA A+, or Network certifications a plus
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page DistinctionSolomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon PageFounded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn .
Opportunity Awaits.
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