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Computer Operator (IBM iSeries / AS/400) for it's Corporate Office located in Garden City, New York

Position Summary
The IBM iSeries Computer Operator is responsible for the operation, monitoring, and maintenance of the IBM iSeries (AS/400) environment and all associated systems. This role ensures the reliable execution of business-critical processes, including order processing, batch operations, system monitoring, and incident resolution, while maintaining high system availability and performance. Position may require rotating shifts, including nights, weekends, and holidays

Key Responsibilities

System Monitoring & Operations

Monitor IBM iSeries (AS/400), servers, and peripheral equipment to ensure continuous uptime, Respond to system messages, console alerts, and error conditions promptly, Oversee all input/output processing, including job queues and output queues, Monitor server performance and overall system health

Batch Processing & Order Management

Execute and manage scheduled batch jobs (daily, weekly, monthly),Ensure all processing meets operational SLAs and business requirements, Receive and process customer order files via FTP, ensuring accurate distribution to branches and warehouse, Support and monitor EDI transactions (810, 850, 855)

Monthly Responsibilities

Submit and monitor month-end processing activities, Generate and send customer statements to the mail house, Download and apply Taxware updates, Send Accounts Receivable files to Cortera and USTrade

Backup, Recovery & System Continuity

Perform routine system backups and verify backup integrity, Manage backup media (tape or cloud), Assist with data restoration and disaster recovery procedures

Incident Management & Troubleshooting

Provide first-level troubleshooting for hardware, software, and connectivity issues, Support users in resolving system and application issues,, Gather diagnostic information and escalate complex issues as needed,, Log, track, and resolve incidents in accordance with IT procedures

User Support & Help Desk

Create, assign, and follow up on IT help desk tickets, Respond to user requests via phone, email, or in person, Manage user accounts, password resets, and basic system access

System Maintenance & Vendor Coordination

Coordinate service requests for AS/400 hardware and infrastructure, Work closely with programming and IT teams on system updates and enhancements, Assist in implementing system changes and corporate IT initiatives

Documentation & Reporting

Maintain accurate operational logs and system documentation, Document procedures and provide training to staff as needed, Identify trends and recommend improvements for system performance and operations

Team Collaboration

• Work collaboratively with IT staff, programming teams, and business units
• Support cross-functional initiatives, including ERP-related changes
• Communicate effectively with internal stakeholders regarding system status and issues

Technical Skills

Strong knowledge of IBM i (OS/400) operations and Control Language (CL), Experience with job scheduling, batch processing, and system monitoring

• Familiarity with:
  • IBM i Client Access
  • Windows and Windows Server environments
  • Microsoft Office applications

Experience

1–3 years of experience in a midrange, mainframe, or data center operations environment, Experience in distribution, logistics, or ERP-based environments is a plus

Soft Skills

Strong attention to detail and organizational skills, Ability to troubleshoot and resolve technical issues efficiently, Strong communication and customer service skills, Ability to work independently and manage multiple priorities

Benefits - In addition to highly competitive wages and a Bonus Program, full-time employees enjoy a very robust benefits package, including:

• Generous company contribution for the employee as well as qualified spouse and dependents insurance for: Medical, Dental, Vision, Life insurance and Long-term disability insurance.

• Paid Vacation, Paid Holidays, Sick Time and Flex time.

• 401-K with partial company match.

• Profit Sharing

• Earn while you learn with free enrollment into the Blue Hawk University, the industry's premier online-based training academy, offering hundreds of beneficial courses for your general knowledge and continuing education