Description
Senior Product Manager - Customer Portal
Hybrid: In Office Every Thursday in Elmhurst, IL Required
Only candidates local to the Chicagoland area will be considered
Join MedSpeed and help deliver health! We're a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you're passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we've never lost the entrepreneurial spirit and close-knit culture that defined us from day one.
Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren't just words; they shape how we support each other, grow together, and deliver real impact.
We're looking for a Product Manager to own the strategy, roadmap, and execution of our Customer Portal across web and mobile. This is our primary digital touchpoint for B2B customers, and you'll be responsible for shaping how they experience our platform day-to-day. You'll partner closely with engineering leadership, design, customer success, and sales to deliver a portal experience that drives adoption, retention, and customer satisfaction. Our stack is Flutter on the front end (web and mobile from a shared codebase) and .NET on the back end. You don't need to write code, but you should be comfortable working closely with engineers on a modern cross-platform stack.
What We Care About Most: Product Sense
Above any specific skill or tool, we're hiring for
product sense - the judgment to know what's worth building and what isn't, often before the data is in. It's the trait that most consistently separates PMs who ship products customers love from PMs who ship features on time. If this section resonates with you, you're probably the person we're looking for.
Concretely, product sense shows up as:
- Pattern recognition for what good looks like. You can use a competitor's product for 10 minutes and articulate what's working, what's broken, and what the team likely argued about internally. You notice friction that others have stopped noticing.
- An instinct for the real problem. When a customer asks for "a button that does X," you don't just build the button. You figure out the underlying job they're trying to get done, and you often come back with a better solution than the one they asked for.
- Judgment under uncertainty. Most product decisions don't come with enough data to be obvious. You're comfortable making a confident call when the dashboard doesn't tell you the answer - and your batting average is high.
- Ruthlessness about scope. Given a 12-item feature list, you can quickly identify the 3 that actually matter and defend cutting the rest. You protect the team from work that sounds good in a meeting but won't move the needle.
- Calibrated empathy for different users. Not "I am the user," but the ability to genuinely inhabit different personas - the new admin setting things up for the first time, the daily power user, the executive who logs in once a quarter - and predict how each will react to a design before it ships.
- Coherence of vision. The features you ship feel like they belong to the same product. Your choices compound into something bigger over time rather than accumulating disconnected good ideas.
We'll screen for this directly in the interview process - expect to critique our portal, prioritize improvements live, and walk us through past product decisions in depth.
How You Will Contribute:
- Own the end-to-end product vision, strategy, and roadmap for the Customer Portal across web and mobile platforms.
- Translate customer needs, business goals, and market insights into a clear, prioritized backlog with well-defined requirements, user stories, and acceptance criteria.
- Lead discovery work: customer interviews, usability sessions, competitive research, and deep analysis of product dashboards and error/observability data (e.g., Sentry) to surface friction points, generate ideas, and validate problems and solutions before committing engineering effort.
- Apply strong product sense and judgment to make confident calls when data is incomplete - knowing when to dig deeper, when to ship and learn, and when to say no.
- Use AI tools aggressively to multiply your own output: drafting PRDs and specs, synthesizing customer feedback at scale, analyzing usage patterns, prototyping ideas, and accelerating your own research and writing. We expect you to be on the frontier of how a modern PM works with AI.
- Partner with your designer to shape intuitive, accessible experiences that work consistently across Flutter web and mobile clients.
- Work daily with your engineering team to scope work, make trade-offs, unblock decisions, and ensure quality delivery. Run sprint planning, backlog grooming, and roadmap reviews.
- Define and track success metrics (adoption, engagement, retention, NPS, support deflection, time-to-value) and use them to guide what we build next.
- Collaborate with customer success, support, and sales to surface customer pain points, communicate roadmap changes, and enable go-to-market for new features.
- Manage stakeholder expectations across the business - communicate clearly about what's coming, what's slipping, and why.
- Help shape team growth as we scale from ~7 to ~13 people, including input on hiring, onboarding, and squad structure.
Skills For Success:
- 5+ years of product management experience, with at least 2 years owning a B2B web or mobile product.
- Track record of shipping customer-facing portal, dashboard, or SaaS products that real users rely on.
- Experience working with cross-functional teams that include designers, QA, and 5+ engineers. Bonus if you've grown a team through a similar scale-up.
- Strong product discovery instincts - comfortable talking to customers, synthesizing what you hear, and translating it into concrete product decisions.
- Fluency with the mechanics of modern product delivery: agile ceremonies, backlog management in Jira, and design collaboration in Figma.
- Data fluency across multiple sources. Comfortable digging into product analytics (Mixpanel, Amplitude, GA, or similar), error and observability tools like Sentry, and BI/SQL when needed. You are actively mine dashboards and error reports as a source of product ideas, not just as a reactive monitoring tool.
- Demonstrated, current use of AI in your daily PM workflow. We're a Claude shop, and you should be able to talk specifically about how you use Claude (or comparable tools) to do your job better - research synthesis, writing specs, rapid prototyping, analyzing feedback at scale, and beyond. Curiosity and willingness to keep pushing the frontier here is essential.
- Solid technical fluency. You don't need to code, but you should understand APIs, common web/mobile architecture concepts, and be able to have substantive conversations with engineers about trade-offs.
- Excellent written and verbal communication. You can write a crisp PRD, present a roadmap to executives, and explain the "why" to engineers in the same week.
Nice To Have:
- Experience with Flutter, .NET, or similar cross-platform mobile and enterprise backend stacks.
- Prior experience building products, applications, technologies for last mile logistics, healthcare delivery systems, national and regional lab operations.
- Experience launching or scaling a customer self-service portal.
- Prior experience managing a team that grew significantly in a short period.
Our Commitment to You:
MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That's why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.
The salary for this role ranges from $140,000 to $165,000, depending on factors like experience, skills, and location. A discretionary bonus is also available.
Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at www.medspeed.com
As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.
MedSpeed is an Equal Opportunity Employer
