Service Quality Trainer
Alexandria, VA · On-site
... with executive leadership to align service behaviors with business growth goals. Advanced ... Analyze operational data to identify performance gaps and deploy targeted training interventions.
Service Quality Trainer
Alexandria, VA · On-site
... with executive leadership to align service behaviors with business growth goals. Advanced ... Analyze operational data to identify performance gaps and deploy targeted training interventions.
Executive Disney Operations information
What is the difference between Executive Disney Operations vs Disney Operations Coordinator?
| Aspect | Executive Disney Operations | Disney Operations Coordinator |
|---|---|---|
| Required Credentials | Bachelor's degree, experience in operations management, leadership skills | High school diploma or equivalent, some experience in operations or customer service |
| Work Environment | Corporate offices, high-level planning, strategic decision-making | Theme parks, guest services, daily operational support |
| Employer & Industry Usage | Disney corporate, entertainment, hospitality | Disney theme parks, resorts, entertainment venues |
| Common Search & Comparison Intent | Understanding leadership roles in Disney operations | Entry to mid-level operational roles at Disney |
Executive Disney Operations typically involves strategic leadership, high-level planning, and decision-making within Disney's corporate or theme park divisions. In contrast, Disney Operations Coordinator focuses on supporting daily operations, guest services, and ensuring smooth park or resort functions. Both roles are essential but differ in scope, responsibilities, and required experience.
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The most popular types of Disney Operations jobs in Virginia are:
What are popular job titles related to Executive Disney Operations jobs in Virginia?
For Executive Disney Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Executive Disney Operations jobs in Virginia look for?
The top searched job categories for Executive Disney Operations jobs in Virginia are:
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Full-time
Re-posted 20 days ago
Job description
Service Quality Trainer
Position Overview
The Service Quality Trainer architects and leads the overarching customer experience and service excellence strategy across our entire trade operations. This individual contributor transforms technical service delivery into a premium brand differentiator by embedding elite, world-class hospitality standards into field and office operations.
Key Responsibilities:
Strategic Architecture
- Establish premier service benchmarks for all customer-facing trade and support roles.
- Assist with designing the end-to-end customer journey map from initial dispatch call to post-service follow-up.
- Collaborate with executive leadership to align service behaviors with business growth goals.
Advanced Curriculum & Soft Skills Training
- Build a comprehensive, scalable curriculum for field and office staff.
- Translate luxury hospitality frameworks into practical, field-friendly communication steps.
- Develop specialized modules for defusing high-stakes escalations and premium client management.
Metrics, Accountability & Quality Assurance
- Partner with Service Managers to drive customer satisfaction metrics.
- Audit service delivery via field ride-alongs, call monitoring, and "mystery shopper" programs.
- Analyze operational data to identify performance gaps and deploy targeted training interventions.
Qualifications:
- Experience: 10+ years of experience in luxury hospitality management and / or training management within residential services, HVAC, plumbing, or electrical sectors. Bachelor's Degree and / or certifications in Hospitality is preferred.
- Luxury Background: Direct, verified prior employment with elite hospitality brands (e.g., Four Seasons, Ritz-Carlton).
- Service Culture: Direct, verified training or employment experience with Disney or Disney-like service culture frameworks.
- Industry: Proven success adapting hospitality principles to various industries specifically decentralized, field-based, or trade industries.
Skills:
- Influence: Exceptional ability to gain buy-in and respect from seasoned trade professionals.
- Data Literacy: Strong aptitude for translating customer feedback metrics into actionable training strategies.
- Agility: Expert at pivoting training methods to support rapid business scaling or new trade lines.
About Michael & Son Services
Sourced by ZipRecruiter
Industry
Construction
Company size
501 - 1,000 Employees
Headquarters location
Alexandria, VA, US
Year founded
1976