Merced, CA · Remote
$18 - $22/hr
Technical Support Representative 1 is an entry-level role responsible for providing prompt ... of their telecommunications package Provide tips to improve internet speeds, optimize Wi-Fi ...
Merced, CA · Remote
$18 - $22/hr
Technical Support Representative 1 is an entry-level role responsible for providing prompt ... of their telecommunications package Provide tips to improve internet speeds, optimize Wi-Fi ...
$16.50 - $19.09
5% of jobs
$19.09 - $21.67
12% of jobs
$23.16 is the 25th percentile. Wages below this are outliers.
$21.67 - $24.25
14% of jobs
$24.25 - $26.84
12% of jobs
The median wage is $28.35 / hr.
$26.84 - $29.42
13% of jobs
$29.42 - $32.01
13% of jobs
$34.11 is the 75th percentile. Wages above this are outliers.
$32.01 - $34.59
9% of jobs
$34.59 - $37.18
6% of jobs
$37.18 - $39.76
5% of jobs
$39.76 - $42.35
4% of jobs
$42.35 - $44.93
7% of jobs
$16
$30
$44
An Entry Level Telecommunications job typically involves installing, maintaining, and troubleshooting communication systems such as phone lines, internet services, and network infrastructure. Employees in this role may work with fiber optics, wireless networks, or VoIP systems under the supervision of experienced technicians. Common responsibilities include assisting with equipment installation, testing signal quality, and resolving technical issues. These positions often serve as stepping stones to more advanced roles in the telecommunications industry. Basic technical knowledge and troubleshooting skills are beneficial, and some employers provide on-the-job training.
As an Entry Level Telecommunications professional, your daily responsibilities may include assisting with the installation and configuration of telecommunications equipment, running and labeling cables, performing routine maintenance checks, and responding to basic service requests or troubleshooting issues. You’ll often work closely with more senior technicians and IT staff, learning on the job and following established safety protocols. The role may require travel within a specific region for on-site projects, and teamwork is essential to ensure projects are completed efficiently. This is a hands-on position ideal for individuals looking to gain valuable field experience and technical skills in the telecommunications industry.
To thrive as an Entry Level Telecommunications professional, you need a basic understanding of networking concepts, cabling, and telecommunication hardware, usually supported by a high school diploma or equivalent. Familiarity with tools such as cable testers, network analyzers, and sometimes certifications like CompTIA Network+ can be beneficial. Strong problem-solving skills, teamwork, clear communication, and attention to detail will help you stand out. These competencies are crucial for ensuring the installation, maintenance, and troubleshooting of telecom systems to meet organizational needs efficiently.
The top searched job categories for Entry Level Telecommunications jobs in Merced, CA are:
Cities near Merced, CA with the most Entry Level Telecommunications job openings:
$18 - $22/hr
Full-time
Medical, Dental, Retirement, PTO
Re-posted 25 days ago
Location: Remote: California Only
Location Status: Work will be primarily performed remotely from home office 5 days per week. Occasional travel to and work from other Race offices or off-site locations may be required.
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comp: $18-$22 USD per hour
Who We Are:
We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
Position Impact:
Technical Support Representative 1 is an entry-level role responsible for providing prompt, professional, and efficient technical support to our customers. This position serves as the first point of contact for troubleshooting issues related to internet and phone services, ensuring a positive customer experience while resolving technical concerns.
Requirements
Qualifications and Experience:
Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High School Diploma or GED or equivalent combination of education and experience is required
Minimum of one year customer support experience and/or equivalent work environment is required
Familiarity with CRM systems and practices preferred
Basic understanding of networking concepts (e.g., IP addresses, routers, modems, Wi-Fi) preferred
Familiarity with troubleshooting tools and remote diagnostics preferred
Proficiency with customer management software (CRM systems) preferred
Ability to type a minimum of 40 words per minute with accuracy
Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficiency in Spanish Language desirable
Skills:
Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, computers, and office software
Essential Duties and Responsibilities:
Customer Support and Troubleshooting:
Respond to incoming customer inquiries via phone, email, or chat regarding service issues, outages, or technical difficulties
Diagnose and resolve basic technical problems related to internet connectivity, modem/router configuration, phone lines
Walk customers through step-by-step instructions to resolve issues and provide clear, concise communication throughout the troubleshooting process
Documentation and Reporting:
Accurately log customer interactions, issues, and resolutions in the company's CRM system
Escalate unresolved or complex technical issues to higher-level support teams while providing detailed documentation of the problem
Product Knowledge:
Maintain a strong understanding of the company's products, services, and equipment to provide accurate information and recommendations
Stay up-to-date with new technology, service updates, and industry trends to effectively assist customers
Customer Education:
Educate customers on how to use equipment and services effectively, ensuring they maximize the value of their telecommunications package
Provide tips to improve internet speeds, optimize Wi-Fi coverage, and troubleshoot minor issues independently
Customer Experience Enhancement:
Ensure all interactions reflect a professional and empathetic approach, maintaining a high standard of customer service
Educate customers on product features, usage best practices, and self-service tools to enhance their experience
Collaboration:
Work closely with other support team members, field technicians, and the network operations team to ensure quick resolution of technical issues
Communicate service outages or network maintenance updates to customers and provide realistic timelines for resolution
Additional duties as required.
Benefits
Why Join Our Team:Call to Action:
Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
Sourced by ZipRecruiter
Internet and it
11 - 50 Employees
San Francisco, CA, US
1994