At Master Goblin Games we are always searching for game enthusiasts who enjoy capturing the minds and intrigue of others to create the best guest experience. Founded in 2020 in San Francisco, CA, we’ve established ourselves as a premier tabletop games retailer, providing not only board games, collectible card games, miniatures, and role-playing games, but most importantly a casual, adult-friendly, welcoming place to play.
Would you describe yourself as:
- Someone who is outgoing with a fun personality?
- Has a passion for providing excellent customer service?
- Someone with a flair for hosting events?
- An independent problem solver?
What We Offer:
SALARY: $17.00 - $18.50/hour
WORK SCHEDULE: Thursday - Sunday: 12:00pm - 8:00pm, this is a part-time, 20 - 25 hour per week role
BENEFITS: This position is not eligible for medical benefits
The Opportunity:
This is a great opportunity for someone seeking an entry-level position into the gaming retail space. In this role you will be responsible for ensuring a seamless retail store operations and making sure all in-store gaming events are running without a hitch! Delighting our customers and creating an exciting shopping and gaming experience is the name of the game!
The Responsibilities
- Processing online game store orders
- Operating in-store games, demonstrations, and gaming eventsAnswering all inbound/outbound phone calls
- Keeping store clean
- Monitoring and maintaining store inventory
- Communicating and resolving problems related to floor operations by informing appropriate parties
- Some mailing/courier duties as necessary
- Remotely supporting other operations controllers as necessary
Our Requirements
- HS Diploma/GED Equivalent
- Availability during the weekend and evening hours
- Experience playing Dungeons & Dragons (D&D)
- Experience playing MTG: Commander
- Ability to lift up to 40 lbs
- Excellent written and verbal communication skills
- Ability to pass a background check
Bonus Points For
- Previous retail sales floor experience
- Previous gaming industry experience
Personality Traits We Admire
Grit: We are resilient marathoners who finish what we start and love tackling problems of all sizes. We take critical feedback and push through to get the job done.
Rigor: Data-driven, analytical and exhaustive in decision making. We take in the evidence, integrate information from multiple sources quickly, draw conclusions and take action - quickly.
Collaboration: We leave our egos at home, we challenge each other and we work together to find the best solutions, every day, day in and day out.
Ownership: We sign up for the hard stuff and take extreme ownership to see it through. We make lemonade out of lemons when we have to and don’t let attitude get in the way of getting it done.
Curiosity: Most of us dork out over non-work related topics at a ridiculous level of detail, because that’s how we’re wired. We’re naturally inquisitive, ask tough questions, and aren’t afraid to ruffle feathers to find better answers.
Honesty: We’re transparent and honest because that’s the right way to treat other people. Integrity is the basis of trust, and trust is everything when you’re creating the future together.
Please be advised: Master Goblin Games (MGG) does not accept unsolicited resumes or services from third-party recruitment agencies. In the event, a recruiter or agency submits a resume or candidate without an agreement, MGG and affiliates shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to MGG employees, shall be deemed the property of MGG.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
