Overview
Looking to launch your career in network operations or IT support? We’re hiring Engineering Apprentices to join our Network Support team. This is a paid, entry-level opportunity designed for recent graduates or early-career professionals who want hands-on experience supporting real-time network operations.
You’ll work alongside experienced engineers to monitor network health, log and route technical issues (trouble tickets), and learn how major telecom systems are supported. No previous engineering job experience is required—just curiosity, professionalism, and the drive to learn.
What You’ll Be Doing
- Open and manage trouble tickets for technical issues reported via phone, email, or alerts.
- Perform initial triage to determine urgency and route tickets to the right teams.
- Learn to recognize patterns in system alerts and assist with basic troubleshooting.
- Support field technicians and internal engineers by gathering key issue details.
- Document all actions and updates clearly in the ticketing system.
- Monitor open tickets to ensure nothing is delayed or dropped.
- Join a structured team environment focused on service reliability and uptime.
Who Should Apply
- Recent grads (within the past 1–3 years) from IT, engineering, computer science, or technical programs.
- Anyone looking to break into the network engineering or operations field through hands-on learning.
- Customer service or help desk experience is a plus, but not required.
- Familiarity with basic networking, tech troubleshooting, or ticketing systems is helpful—but we’ll train you.
- Must be local to Cary, NC and available to work onsite Tues–Thurs each week.
What You’ll Gain
- Real-world experience in network operations and systems monitoring.
- Exposure to tools like ticketing platforms, alerting dashboards, and workflow management systems.
- Mentorship from engineers and operations leads.
- A clear path to grow into NOC, field operations, or technical support roles.
Company Description
• What you didn’t know about us:
• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
• We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
• We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
• We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
• Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.
• For more information click Equal Employment Opportunity is the law.
• You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
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